How much does Splashtop cost?

How much does Splashtop cost? Understanding the pricing model in 2024

Splashtop is a commonly used remote desktop solution that enables users to access their computers from a different device. It’s aimed at companies that want remote business access to their PC network, and IT support professionals that provide remote support to their clients.

It comes with a host of features, including screen sharing, file transfer, chat, and session recording, although the exact range of features available will depend on the subscription plans you choose.

Determining Splashtop pricing is actually quite tricky due to its complex pricing structure. While some competitors use simple tiered pricing models, Splashtop prices vary depending on the use case (remote access vs remote support) and features, which can be confusing.

In this article, we’ll break down exactly what you get in each subscription package so that you can decide if Splashtop is the right remote access option for you.

Remote desktop and access plans

First, let’s take a look at the four pricing tiers the company has for remote desktop and access: Business Access Solo, Business Access Pro, Business Access Performance, and Enterprise.

Screenshot of Splashtop desktop and access plans

While the plan comparison table shows that all of the options include high performance and robust security, you have to do a little digging to find these details:

  • 4K streaming up to 60fps

  • Cloud infrastructure hosted on AWS

  • All remote sessions are protected with TLS and 256-bit AES encryption

  • ISO/IEC 27001, SOC2, GDPR, and CCPA compliant

As we look at the different plan options we’ll highlight any enhanced features beyond these standard performance and security offerings.

Business Access Solo

Woman working on laptop

This basic plan is ideal for individual users who don’t plan to add any additional users in the future. It’s priced at $5 per month, billed annually, and includes:

  • Maximum of two devices per license

  • File transfer

  • Remote printing

Business Access Solo is a good choice for remote workers who would like to access work desktops from home devices or small business owners who want to connect to a couple of devices.

Pros

It’s a budget-friendly option for individuals who only require basic remote business access and occasionally need to use remote file transfer and printing.

Cons

This plan doesn’t offer multi-monitor support and lacks advanced collaboration features.

Business Access Pro

Two people collaborating at a table outside

The Splashtop Business Access Pro plan is designed for teams that need to remotely access their own computers and collaborate with others remotely.

One of the advanced features of this plan is that admins now have the ability to deploy, manage, and access users’ computers. This provides enhanced control over system configurations, improved security through centralized management, increased efficiency by reducing downtime, and streamlined IT operations, making it easier to support users and manage updates.

The pricing for Business Access Pro is $8.25 per month per user, which is charged annually at $99 per user.

  • Remote access for individual users and teams

  • Maximum of 10 devices per license

  • Multi-monitor support

  • Session recording

  • Screen sharing

Pros

Supports more devices and offers enhanced remote management features.

Cons

Higher cost compared to the Solo plan and limited features for larger organizations.

Business Access Performance

Laptop open on desk with photo editing software on-screen

At $13 per user per month (billed yearly), the Business Access Performance plan caters to teams that need high-end performance remote access. This plan includes all Pro features plus priority support and GPU acceleration, making it ideal for graphic-intensive tasks.

Additional details of this plan include:

  • Maximum of ten devices per license

  • USB device redirection

  • Mic passthrough

  • Premium quality audio and color accuracy

Pros

The Business Access Performance plan offers high-performance remote access with GPU acceleration and includes priority support for faster issue resolution.

Cons

The plan has a higher cost compared to lower-tier options and may be more than what is needed for users who do not require high-performance capabilities.

The plan has a higher cost compared to lower-tier options and may be more than what is needed for users who do not require high-performance capabilities.

Enterprise

Larger companies looking for custom solutions can opt for the enterprise version of Splashtop’s software. This is more easily scalable and provides more advanced security features as well as options for custom branding. The company does not provide a price for enterprise plans, as they are custom quoted.

Woman working on laptop from home office

Enterprise End-User Licensing for Remote Work

This option is best for companies with distributed workforces that need flexible, secure, and high-performance remote access. It’s ideal for employees working from distributed locations.

Here are some of the features included in this plan:

  • Remote access

  • Maximum of 10 endpoints per user license

  • SSO integration

  • Mic passthrough

  • Scheduled access

  • Granular permissions

  • Android/IoT unattended access

  • Ultra high-quality audio (256k or 384k)

  • YUV 4:4:4 (Better color accuracy)

Pros

The end-user enterprise license provides scalability and flexibility for growing companies while also protecting user sessions using advanced security features. Greater device compatibility also gives companies the ability to support a greater number of device types and use cases.

Cons

One of the main drawbacks of this plan is the endpoint limitations, as it supports a maximum of 10 endpoints per user, which might be a limitation for larger organizations with more extensive device needs. Another downside is that pricing is custom quoted and not readily available, making budget planning more challenging for some businesses.

Enterprise Technician Licensing for Remote Support and Endpoint Management

This plan is ideal for IT professionals and support teams managing up to 300 endpoints per technician. It allows them to provide comprehensive remote support and effective endpoint management across their organizations.

  • Attended and unattended remote support

  • Advanced service desk workflow

  • Service desk channel management

  • Ticketing/ITSM integrations

  • Custom branding

  • SSO / SAML integration

Pros

The technician licensing plan enhances support efficiency and user experience with advanced service desk workflows, ticketing/ITSM integrations, and custom branding options. Additionally, it ensures secure and flexible access through strong security and access control features like SSO/SAML integration and attended/unattended remote support.

Cons

The extensive features and capabilities of this plan might be more than needed for smaller IT teams or organizations, potentially leading to underutilization. Plus, advanced features and integrations may require a steeper learning curve and more initial setup time for effective use.

Remote IT and support plans

The Enterprise package isn’t the only Splashtop subscription available for remote support. There are actually several other support packages available for different team sizes. (We told you it was complicated!)

Screenshot of Splashtop pricing options

Splashtop SOS

Splashtop SOS, priced at $17/month per concurrent technician (billed annually), is ideal for providing attended remote support. Technicians can connect directly to a user’s device to troubleshoot issues in real time.

This plan can be added to a Business Access or Remote Support subscription and includes these key features:

  • Attended access with session code

  • Attended support for iOS and Android devices

  • Session reboot and reconnect

  • Elevate to admin

  • PSA ticketing and ITSM integration

  • Two technicians in one support session

  • Chat

  • File transfer

  • Session recording

  • User role and access management

Pros

Affordable and suitable for real-time troubleshooting with robust security features.

Cons

No unattended access, limiting support flexibility.

Splashtop SOS+10

Building upon the SOS plan, Splashtop SOS+10 costs $19/month per concurrent technician (billed annually) and adds unattended support for up to 10 devices per technician. This feature allows technicians to access and manage devices even when the user is not present, making it suitable for IT teams managing a small number of devices.

This plan includes all SOS features, plus:

  • Unattended access for up to 10 computers per license

  • In-session voice call

  • Multi-to-multi monitor

  • User and computer grouping

  • Bitdefender Antivirus add-on

Pros: Supports unattended access for up to 10 devices, enhancing management efficiency.

Cons: Slightly higher cost, limited to 10 unattended devices per technician.

Splashtop SOS Unlimited

At $34/month per concurrent technician (billed annually), Splashtop SOS Unlimited offers all the functionalities of SOS+10 with the addition of unattended support for an unlimited number of devices. This plan is designed for IT teams that require remote management of a large pool of devices.

Other than an unlimited number of computers per license, the SOS Unlimited plan has the same feature set as the SOS+10 plan.

Pros

Unattended access for an unlimited number of devices, comprehensive feature set.

Cons

Despite being the highest cost among the plans, it doesn’t include any additional features beyond unlimited unattended computers.

Splashtop personal pricing

So far, the packages we’ve covered are all targeted at business use, but you may be wondering how much the cost of Splashtop software is for home users.

For example, you could just want to access your home computer from your iPad while you’re lying in bed. In that case, you can sign up for a free version of Splashtop as long as you’re not planning to connect to a device you use for work.

Splashtop Personal costs more if you want to access your home computer from outside of your home network, though. Here are all the Splashtop remote desktop price options for home users:

Splashtop Personal

Splashtop Personal is a free plan designed for non-commercial use, allowing users to remotely access up to five devices on their home network. It’s ideal for personal use, offering basic remote access to up to five devices without any cost.

Pros

No cost for basic remote access, which is ideal for personal use.

Cons

Limited to non-commercial use only on home network access.

Anywhere Access Pack

The Anywhere Access Pack is priced at $16.99 per year and extends the capabilities of the Splashtop Personal plan by allowing secure remote access to up to five devices from anywhere outside the home network.

Pros

An affordable yearly cost that enables remote access from anywhere.

Cons

Still limited to non-commercial use, with additional cost compared to the free plan.

Productivity Pack

The Productivity Pack, also priced at $16.99 per year, enhances the Splashtop Personal plan with productivity features like live annotation and support for on-screen shortcuts, making it easier to interact with remote devices.

Pros

Adds useful productivity features for an affordable yearly cost.

Cons

Limited to non-commercial use, additional cost for features that may not be needed by all users.

These plans offer varying levels of functionality tailored for non-commercial users, providing a range of features from basic remote access to enhanced productivity tools.

Does Splashtop offer nonprofit pricing?

There is the option to access discounted rates if your organization is Section 501(c)(3) tax-exempt. To access the discount, you will need to contact the Splashtop sales team with a copy of your 501(c)(3) tax-exempt letter. They’ll then send you a code to use during the checkout process.

Looking for a Splashtop alternative?

Although Splashtop is a widely used remote access solution, there’s no doubt the complexity of the licensing and pricing systems can cause confusion when it comes to cost comparison and finding the best value software package for your needs.

So, if you’re looking for an alternative that is flexible, affordable, and has all the advanced security features you would expect from a top-tier solution, consider using RealVNC® Connect instead.

It’s a single product that you can deploy for all remote access scenarios, so there’s no need to deal with complicated licensing structures. You choose between paying per user (from $9.32 per month) or per machine (from $3.69 per month), and that’s it. Simple.

This means it’s much more straightforward to scale your subscription up or down as required.

In addition, the fact that RealVNC Connect has a simple, streamlined interface means you and your team can get up and running quickly. You only need to install two components for unattended support and just one for instant support.

If you want an on-site solution, the only possibility with Splashtop is the dedicated Splashtop On-Prem option, which can be pretty expensive. On the other hand, if you have a RealVNC Connect Enterprise license, you can access both cloud and direct connections with a single subscription.

And, while Splashtop offers only limited authentication functionality, RealVNC Connect comes with a full suite of high-end security features, including multifactor authentication, device authorization, and 128-bit or 256-bit AES encryption. It’s also the only solution to have undergone an independent white box security audit and receive company-wide ISO 27001 certification.

It all adds up to a much more flexible package, which also avoids the confusion of the Splashtop cost options. So, if you’d like to find out more about what RealVNC Connect can offer your business, reach out to one of our experts for more information or see it in action by signing up for a 14-day free trial today.

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