RealVNC is a registered Private Limited Company.
Company Registration Number (CRN): 04446945
VAT Number: 758 1947 85
RealVNC is the only organization able to offer commercial licenses to embed remote control and access capability into third-party products and services.
Copyright and trademarks
RealVNC®, VNC® and RFB® are trademarks of RealVNC Limited and are protected by trademark registrations and/or pending trademark applications in the European Union, United States of America and other jurisdictions. Other trademarks and logos are the property of their respective owners.
VNC is protected by UK patents 2481870, 2491657; US patent 8760366; EU patent 2652951
Purchasing terms and refunds
Purchases on account must be settled within 30 days. RealVNC reserves the right to add late payment and interest charges to the balance of any outstanding accounts.
VAT, where applicable, is included in the price.
Customers in the European Union have the right to withdraw from the purchase within seven working days of the day after the date the item is delivered. This applies to all products except for software which has been downloaded. All other refunds will be given at the discretion of the Company Management.
The use of RealVNC services is governed by these Terms and Conditions.
End User License Agreements
The use of VNC Connect application software specifically on Raspberry Pi is governed by this End User License Agreement.
The use of VNC Viewer Plus application software is governed by this End User License Agreement.
Third party software acknowledgements
Third party software incorporated in VNC Connect is acknowledged here.
Third party software incorporated in VNC Viewer Plus is acknowledged here.
RealVNC Limited (“RealVNC”) is committed to protecting and respecting your privacy. We will use our best efforts to ensure that the information you give us remains private and is only used for the purposes set out in this policy.
Use of the website
A cookie is a small text file which is automatically stored on your computer or device when you visit our website.
Our LiveChat and support system use temporary session cookies but we do not store information contained within these cookies persistently.
None of the cookies used on our website collect personally identifiable information about you.
Collection of personal information
If you contact us via a form on our website your name, email and, optionally, other personal information will be stored. This information will only be used for us to contact you and help serve you better.
Any personal information you submit to our website, for whatever purpose, is held in the strictest confidence and will not be disclosed to a third party without your express permission, unless legally required or necessary in the circumstances described in the section Disclosure of Your Information.
Links to external websites
RealVNC is not responsible for the content or reliability of external websites and does not necessarily endorse the views expressed within them.
Use of RealVNC application software
Scope of policy
This policy applies to your use of:
- RealVNC application software, and associated web applications, application downloads and any related documents (“RealVNC Software”) available on the RealVNC website at https://www.realvnc.com, the Apple App Store at https://itunes.apple.com or the Google Play Store at https://play.google.com ("App Stores").
This policy sets out the basis on which any personal data RealVNC collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how RealVNC will treat it.
For the purpose of the Data Protection Act 1998, the data controller is RealVNC Limited of Betjeman House, 104 Hills Road, Cambridge, CB2 1LQ, UK.
Information RealVNC may collect from you
In the event that you have analytics enabled, RealVNC may collect and process the following information about your RealVNC Software (VNC Viewer and VNC Server apps):
- Non-personal information, such as: machine name, network name, brand, manufacturer, model, operating system version and IP address.
- Version, mode and subscription information.
- Information about paths through the software.
- Frequency that features are used and how they are used.
- Summary information about remote control sessions established, including (but not limited to) encryption type, protocol version, preferences set, duration and locale.
In the case of desktop computer use, the information will be stored by a third party (“Google”) on behalf of RealVNC and may be analysed using their Google Analytics tool.
For the avoidance of doubt, we explicitly do not log or collect:
- Mouse clicks.
These are encrypted end-to-end and are never available either to RealVNC or to third parties.
In the event that you choose to use our device access capability and establish cloud connections, and/or you choose to use our Services to sync your VNC Viewer address book between multiple devices, we may additionally collect and process the following information about each VNC Server:
- Friendly name.
- A screenshot taken during the last connection (only if enabled).
- Identity (public key/signature).
- Hostname, IP address, optional display number or TCP port.
- Time of last connection.
- Any configured labels.
- MAC address.
This information will be stored by RealVNC using its own infrastructure and analysed using industry-standard tools. Users can clear this information at any time by deleting the corresponding address book entries from VNC Viewer.
In the event that you choose to use our instant support capability, the following data is collected and processed for the purpose of providing you with that capability:
- Session start and end times.
Additionally, should you use instant support with an Enterprise subscription, the following data is collected and processed for the purpose of providing you with enhanced capabilities only:
- Chat transcripts.
- File transfer operations.
- Elevation requests.
- Reboot attempts.
Chat transcripts are encrypted-at-rest on RealVNC’s servers. Anonymized aggregated data derived from the above may also be used for the purpose of product improvement.
Where RealVNC stores your information
Uses made of your information
RealVNC use information held about you in the following ways:
- To tune the system, support technical decision-making and inform R&D choices for a better user experience.
- Validate and improve our model of user behaviour, allowing us to make more accurate predictions of system behaviour.
Disclosure of your information
RealVNC may disclose your data and other information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
RealVNC may disclose your data and other information to third parties, which may include transferring data to third parties in various countries and outside the EEA:
- To the extent this is necessary to fulfil:
- Your requests and requirements in respect of the RealVNC Software and Services; and
- Certain business functions that RealVNC uses a third party business partner to provide, which may include the provision of sales and marketing assistance, data analysis and data cleansing services;
- Do not use your data for any purposes other than providing services to RealVNC; and
- Process your data to the same legal standards that apply to RealVNC.
- In the event that RealVNC sell or buy any business or assets, in which case RealVNC may disclose your personal data to the prospective seller or buyer of such business or assets.
- If RealVNC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If RealVNC are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request in order to:
- Enforce or apply the EULA and other agreements or to investigate potential breaches; or
- Protect the rights, property or safety of RealVNC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
RealVNC shall ensure that such third parties: