Instant customer support
Boost customer satisfaction with real-time support from anywhere.
Quickly fix customer issues
Easy device access
Access devices from any location without complexities.
Fast diagnosis
Start secure support sessions in seconds with no extra installation.
Immersive support
Interactive tools help you connect to the customer and solve problems.
Secure support your customers can rely on
Security is at the core of VNC Connect and critical to safeguarding your organization from external threats and unsolicited access. Keep remote customer support sessions safe with vigorous security options that provide protection.
Improve collaboration during support sessions
Help your organization collaborate and boost the quality of customer support with productivity tools built into VNC Connect. Grant different technical teams access to devices from any location, helping resolve issues more efficiently.
“ We produce products that require a close monitoring 24 hours a day. Having RealVNC remote access software allows us to remotely monitor and fix any problems quickly should they occur.RealVNC remote access software is proving extremely useful in allowing our small helpdesk team to support staff located at sites around the whole of Poland ”
Nataniel Zielinski
IT Architect/IT Administrator
Deliver reliable support with solid performance
Compact and lightweight, VNC Connect provides performance that removes device access frustrations for support technicians. High-speed streaming and adjustable parameters assure your organization can produce high-quality support sessions.
Trusted by leading IT teams worldwide
100.3 FM
“Being able to operate in two markets is really important for our business. VNC Connect allows us to do this without needing to constantly drive between Timaru to Oamaru. This is a game changer for us.”
James Valentine
MiPi Support
"RealVNC® makes it really easy for me, from virtually anywhere, to use my phone or tablet to look into and fix a problem should something arise."
Matt Ireland, Founder
Massage Robotics
“At Massage Robotics we don’t write programs that simply tell the robots to go from one point to the next. We create algorithms fed by databases that allow our robots to devise new routines. With hundreds of lines of code in each robot, and thousands more lines based in the cloud, RealVNC is a game changing solution for us.”
Wienerberger
"RealVNC® remote access software is proving extremely useful in allowing our small helpdesk team to support staff located at sites around the whole of Poland."
Nataniel Zielinski, IT Architect/IT Administrator
Western Energy
"RealVNC® remote access software is so simple to use, easy to deploy and a lot less cumbersome than other solutions we tried. It’s bulletproof!"
Michael Rath, User Support Analyst
University of Miami
"RealVNC® remote access software has decreased the amount of downtime when our onboard systems do not perform properly, allowing us to increase the amount of time sampling."
Marc Peters, Technical Support
Frequently asked questions
Didn’t find the answer you were after? Check out our Help Center for more FAQs, technical docs and how-to guides.
VNC Connect can only be purchased with annual billing. Monthly billing is not available.
If you need to increase the number of licenses you’re using, you can do so in your RealVNC account. However, please contact Sales if you need to change your license type.
You can download VNC Server here. It’s the software to install on every computer you want to control.
You can download VNC Viewer here. It’s what you install on every desktop computer you want to control from. If you’re looking to control computers from a mobile device, search ‘RealVNC’ in the iOS App Store or Android Play Store.
Let’s talk
Complete the form if you would like to discuss the remote access instant support strategy for your organization.
- A secure support solution for your organization.
- Solve issues remotely, as they appear, helping deliver successful customer support that resolves problems.
- Collaborate on tasks by having engineers, technicians and employees work together with instant support tools that help you find the fix faster.
- Provide an affordable instant support solution that easily scales throughout your organization.
