On-Demand Assist

Deliver just-in-time remote support to anyone with On-Demand Assist that lets you start a secure remote session over the Internet using a unique, single-use code.
On-Demand Assist

Offer timely assistance to teams across the business

When everyone depends on you to keep operations running smoothly, efficiency and time-to-resolution are everything. On-Demand Assist helps you better manage and resolve support requests so teams can get back on track as soon as possible.

Fix customers issues
faster with on-demand assistance

Just-in-time assistance

Lightweight and install-free, On-Demand Assist lets you start a support session in seconds, improving time-to-resolution and customer satisfaction.

Affordable & scalable support

Since you pay by number of technicians, not by sessions, your On-Demand Assist licensing can scale flexibly and affordably with your requirements.

Equipped to help

From Chat to two-way File Transfer, On-Demand Assist's features give service teams the tools to find and fix support issues while in-session.

Get to the heart
of the problem quicker

Often you end up having to ask users more questions, which takes time and leads to frustration (on both sides). Technicians can quickly connect to users’ devices to see the issue for themselves and take control to offer further assistance

laptop desktop work

Deliver great
support every time

Make it easier to offer a consistent level of service to customers. On-Demand Assist works on Windows and Mac, so you can offer a consistent experience for users, regardless of the desktop device they’re on.

Assist customers with
a fully secure solution

Protect user trust with a solution that’s safe and secure. Secure by design, On-Demand Assist features enterprise-grade security and administrator controls to help protect customer data as well as monitor performance and compliance across the helpdesk team.

asked questions

If you can’t find an answer to your question, please
visit our Help Center or get in touch with us.

Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. You can run concurrent sessions, but the number is capped by subscription level. View our subscription pricing page for more detail. 

Although our cloud connections are fully encrypted, you also have the option of direct connections. That way, no data will ever leave your network.

If you need to change the number of licenses you have, you can do so in  your RealVNC account. 

However, please contact Sales if you need to change your subscription. 

RealVNC is trusted by
more than 90,000 businesses

Pratt & Whitney
Wayne Hobbs, Satellite Control Network Analyst

“I can’t even remember how we got along without RealVNC years ago!”

Ross Hunt, IT Technical Support Analyst

"Before discovering RealVNC software, I’d have to try and understand a problem from someone describing it or spend time travelling to their desk. Now I can access the computer remotely and see the issue."

Michael Balon, IT Manager

“Having RealVNC remote access software allows us to remotely monitor and fix any problems quickly”

See how other customers
are using VNC® Connect

Try RealVNC® Connect today for free

We don’t require credit card data. 14 days of free, secure and fast access to your devices. Upgrade or cancel anytime

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