On-Demand Assist
(previously known as Instant Support)
Experience remote support that improves time to resolution while offering customers an in-person experience, even from afar.
Offer timely assistance to teams across the business
On-Demand Assist helps you better manage and resolve support requests so teams can get back on track as soon as possible.
Boost customer satisfaction with improved, real-time support
Customers can sometimes struggle to describe their tech issues. Skip the confusion and save time with VNC Connect. On-Demand Assist helps service agents find and fix problems faster, resulting in improved service levels and happier customers.
Fix customers issues faster with on-demand assistance.
Just-in-time assistance
Lightweight and install-free,
On-Demand Assist lets you start a support session in seconds, improving time-to-resolution and customer satisfaction.
Affordable support that scales
Since you pay by number of technicians, not by sessions, your On-Demand Assist licensing can scale flexibly and affordably with your requirements.
Equipped to help
From Chat to two-way File Transfer,
On-Demand Assist's features give service teams the tools to find and fix support issues while in-session.
Get to the heart of the problem quicker
Every service team knows the challenge of deciphering support tickets, especially when it’s a very technical issue. Often you end up having to ask users more questions, which takes time and leads to frustration (on both sides). With On-Demand Assist, you can cut out all the back and forth and bypass the confusion.
Technicians can quickly connect to users’ devices to see the issue for themselves and take control to offer further assistance. All of which means less effort for the customer and faster time-to-resolution for you.
Deliver great support every time
On-Demand Assist works on Windows and Mac, so you can offer a consistent experience for users, regardless of the desktop device they’re on.
Assist customers with a fully secure solution
Protect user trust with a solution that’s safe and secure. Secure by design, On-Demand Assist features enterprise-grade security and administrator controls to help protect customer data as well as monitor performance and compliance across the helpdesk team.
Frequently asked questions
Didn’t find the answer you were after? Check out our Help Center for more FAQs, technical docs and how-to guides.
Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. You can run concurrent sessions, but the number is capped by subscription level. View our subscription pricing page for more detail.
Although our cloud connections are fully encrypted, you also have the option of direct connections. That way, no data will ever leave your network.
If you need to change the number of licenses you have, you can do so in your RealVNC account.
However, please contact Sales if you need to change your subscription.
100.3 FM
“Being able to operate in two markets is really important for our business. VNC Connect allows us to do this without needing to constantly drive between Timaru to Oamaru. This is a game changer for us.”
James Valentine
MiPi Support
"RealVNC® makes it really easy for me, from virtually anywhere, to use my phone or tablet to look into and fix a problem should something arise."
Matt Ireland, Founder
Massage Robotics
“At Massage Robotics we don’t write programs that simply tell the robots to go from one point to the next. We create algorithms fed by databases that allow our robots to devise new routines. With hundreds of lines of code in each robot, and thousands more lines based in the cloud, RealVNC is a game changing solution for us.”
Wienerberger
"RealVNC® remote access software is proving extremely useful in allowing our small helpdesk team to support staff located at sites around the whole of Poland."
Nataniel Zielinski, IT Architect/IT Administrator
Western Energy
"RealVNC® remote access software is so simple to use, easy to deploy and a lot less cumbersome than other solutions we tried. It’s bulletproof!"
Michael Rath, User Support Analyst
University of Miami
"RealVNC® remote access software has decreased the amount of downtime when our onboard systems do not perform properly, allowing us to increase the amount of time sampling."
Marc Peters, Technical Support
