Instant Remote Support
with On-Demand Assist

Provide secure remote support to anyone at a
moment’s notice, across desktop and mobile.

What is On-Demand Assist?

On-Demand Assist lets you provide secure remote support to anyone, at a moment’s notice. Connect securely to any internet-enabled desktop or mobile device, even if it’s outside your corporate network to provide timely, on-demand assistance to colleagues, employees, or third parties.

How On-Demand Assist Works:

Step 1

Technician clicks On-Demand Assist button within RealVNC Viewer, and generates a session code.

Step 2

A unique, secure session code is automatically generated for the technician.

Step 3

End user enters the code in the On-Demand Assist app.

Step 4

End user enters the session code provided by the technician to authenticate the session.

Step 5

The technician can now provide help, using features like file transfer, chat and permissions elevation.

Step 6

Once finished, the technician closes the window to end the session. A log of the session is then available in the Web Portal.

On-Demand Assist Plans & Pricing

Plus

From

Per user, per month,
Billed Annually

Key Features and Benefits:

10 Concurrent On-Demand Assist Sessions per user
2FA for Account Sign-In
256-bit end-to-end encryption
In-Session Chat, File Transfer, & Remote Printing
In-Session Permissions Elevation*
Automatic Resume-on-Reboot*
Session Recording
User and Group Management
Unattended access to managed devices
Presence (see online/offline status of devices)
Idle timeout
RealVNC Customer Support: Email & Live Chat

Premium

From

Per user, per month,
Billed Annually

Everything in our Plus Plan, and:

Advanced User Access Permissions
On-Demand Assist Session Logging*
Custom Branding*
MFA for Session Authentication**
Authenticate Session with System Credentials**
Audit logging**
API Access
Direct (via IP) connections**
RealVNC Customer Support: Email, Live Chat, Phone

Enterprise

Everything in our Premium Plan, and:

On-Premise Deployment**
Mandate 2FA for Account Sign-In
Account log in via SSO
Deploy Permissions via Group Policy
Mass Deployment Tooling
Virtual Mode on Linux**
Access Android and iOS as managed devices
RealVNC Customer Support: Email, Live Chat, Phone (with Priority Response)

* Exclusive to On-Demand Assist

** Unavailable for On-Demand Assist connections

Troubleshooting at a Moment's Notice

Efficiency is crucial when resolving technical issues. On-Demand Assist offers zero installation and no configuration, enabling technicians to start troubleshooting immediately.

Support Anyone

With On-Demand Assist, support isn't just limited to users on your internal network. You can assist users both inside and outside your organization effortlessly.

Usability - All the Tools You Need

On-Demand Assist equips you with a comprehensive set of tools tailored for technicians.

Security - Protecting Your Data

At RealVNC, we prioritize the security of your data and communication.
Our comprehensive security features ensure that every remote support session
is conducted with the highest level of protection.

End-to-End Encryption

Robust end-to-end encryption safeguards all interactions between helpdesk technicians and end-users, ensuring your data remains confidential and protected from potential threats.

Unique Session Codes

Each support session utilizes a unique single-time-use code to prevent unauthorized access.

Session Logging and Audit

Maintain a clear record of every remote support session with detailed logging and audit capabilities. Know who is making connections and keep track of all activities for accountability and transparency.

End-User Authentication

All sessions have to authenticated by the end user, who remains in control of their device throughout the whole session.

Plus

From

£0.00

per month (billed annually)