All our legal information

Please contact us if you require more details or clarification.

General

RealVNC is a registered Private Limited Company.

VAT Number: 758 1947 85

RealVNC is the only organization able to offer commercial licenses to embed remote control and access capability into third-party products and services.

RealVNC®, VNC® and RFB® are trademarks of RealVNC Limited and are protected by trademark registrations and/or pending trademark applications in the European Union, United States of America and other jurisdictions. Other trademarks and logos are the property of their respective owners.

Patents

VNC is protected by UK patents 2481870, 2491657; US patent 8760366; EU patent 2652951

Purchasing terms and refunds

Purchases on account must be settled within 30 days. RealVNC reserves the right to add late payment and interest charges to the balance of any outstanding accounts.

VAT, where applicable, is included in the price.

Customers in the European Union have the right to withdraw from the purchase within seven working days of the day after the date the item is delivered. This applies to all products except for software which has been downloaded. All other refunds will be given at the discretion of the Company Management.

Software and services T&Cs

The use of VNC Connect application software is governed by this End User License Agreement.

The use of VNC on the Raspberry Pi is governed by this End User License Agreement.

The use of RealVNC services is governed by these Terms and Conditions.

The use of VNC Viewer Plus application software is governed by this End User License Agreement.

Software acknowledgements

Third party software incorporated in VNC Connect is acknowledged here.

Third party software incorporated in VNC Viewer Plus is acknowledged here.

Privacy policy

RealVNC Limited (“RealVNC”) is committed to protecting and respecting your privacy. We will use our best efforts to ensure that the information you give us remains private and is only used for the purposes set out in this policy.

Use of the Website

Cookies

A cookie is a small text file which is automatically stored on your computer or device when you visit our website.

We use cookies to improve our quality of service. For example, we use Google Analytics, a popular web analytics service provided by Google, to help us analyze how you navigate and use the site. For more information about Google Analytics and privacy, visit their website.

Our LiveChat and support system use temporary session cookies in order to function but we do not store information contained within these cookies persistently.

We do not use cookies to collect personally identifiable information about you. However, if you wish to restrict or block the cookies set by us, or by any other website, you can do this through your browser’s settings. Consult the Help in your browser for more information about how to do this.

None of the cookies used on our website collect personally identifiable information about you.

Collection of Personal Information

If you contact us via a form on our website your name, email and, optionally, other personal information will be stored. This information will only be used for us to contact you and help best serve your requirements.

Any personal information you submit to our website, for whatever purpose, is held in the strictest confidence and will not be disclosed to a third party without your express permission, unless legally required or necessary in the circumstances described below under “Disclosure of Your Information”.

Links to External Websites

RealVNC is not responsible for the content or reliability of external websites and does not necessarily endorse the views expressed within them.

Use of RealVNC Software

Scope of policy

This policy applies to your use of:

  • RealVNC application software, and associated web applications, application downloads and any related documents (“RealVNC Software”) available on the RealVNC website at https://www.realvnc.com, the Apple App Store at https://itunes.apple.com or the Google Play Store at https://play.google.com ("App Stores").
  • Any of the services accessible through RealVNC (“Services”) that are available on the App Stores, unless an overriding license agreement states that a separate privacy policy applies to a particular Service, in which case that privacy policy only applies.

This policy sets out the basis on which any personal data RealVNC collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how RealVNC will treat it.

For the purpose of the Data Protection Act 1998, the data controller is RealVNC Limited of Betjeman House, 104 Hills Road, Cambridge, CB2 1LQ, UK.

Information RealVNC May Collect From You

In the event that you have analytics enabled, RealVNC may collect and process the following information about your VNC Viewer:

  • Non-personal information, such as: information about your device including machine name, network name, brand, manufacturer, model, operating system version and IP address.
  • Version information for the RealVNC Software.
  • Information about paths through the software.
  • Frequency that features are used and how they are used.
  • Summary information about the remote control sessions that are established, including (but not limited to) types of encryption used, protocol versions used, customised settings and preferences.

In the case of mobile or smartphone use, this anonymous information will be stored by a third party (“Flurry”) on behalf of RealVNC and may be analysed using Flurry’s software in accordance with their privacy policy. Users who do not want their data stored by Flurry can opt-out at https://dev.flurry.com/secure/optOut.do.

In the case of desktop computer use, the information will be stored by a third party (“Google”) on behalf of RealVNC and may be analysed using their Google Analytics tool.

For the avoidance of doubt, we explicitly do not use third party systems to collect or log:

  • Server addresses or hostnames.
  • Usernames and passwords.
  • Screenshots.
  • Clicks or keystrokes.

In the event that you choose to use our Address Book Sync and/or Discovery and Connectivity Services, we may additionally collect and process the following information about your VNC Server:

  • Assigned server name.
  • A screenshot taken during the last connection (only if enabled).
  • Server settings.
  • Server identity including its public key/signature.
  • Hostname, IP address, optional display number or TCP port.
  • Username.
  • Time of last connection.
  • Any configured labels.
  • MAC address.

This information will be stored by RealVNC using its own infrastructure and analysed using industry-standard tools.

Where RealVNC Stores Your Data

The data that RealVNC collects from you and is stored either by RealVNC itself or a third party and as such may be transferred to, and stored at, a destination outside the EEA. By submitting your data, you agree to this transfer, storing or processing. RealVNC will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Uses Made of the Information

RealVNC use information held about you in the following ways:

  • To tune the system, support technical decision-making and inform R&D choices for a better user experience.
  • validate and improve our model of user behaviour, allowing us to make more accurate predictions of system behaviour.

Disclosure of Your Information

RealVNC may disclose your data and other information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

RealVNC may disclose your data and other information to third parties:

  • To the extent this is necessary to fulfil your requests and requirements in respect of the RealVNC Software and Services, which may include transferring data to third parties in various countries and outside the EEA. 
  • In the event that RealVNC sell or buy any business or assets, in which case RealVNC may disclose your personal data to the prospective seller or buyer of such business or assets.
  • If RealVNC or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If RealVNC are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation or request in order to:
    • Enforce or apply the EULA and other agreements or to investigate potential breaches; or
    • Protect the rights, property or safety of RealVNC, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Changes to Privacy Policy

Any changes RealVNC may make to our privacy policy in the future will be posted on this page from time to time. Continued use of RealVNC Software indicates your acceptance of any updated privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to privacy@realvnc.com.

×