The Role of Remote Access in MSP Services
Recently, the RealVNC Blog has discussed the impact of remote access for MSPs. We also looked at how remote access can help when it comes to proactive issue resolution.
Remote access is, without a doubt, essential to any MSP’s toolkit. It helps them manage their client’s IT estate in a seamless fashion and intervene when things go wrong. Which, in today’s tech-driven world, they often need to do.
The ability to quickly connect and sort things out, without the need for travel, is priceless. And with it come the quick response times that help with SLA adherence and, in turn, customer satisfaction. This leads to building trust with clients and more business.
Scalability of RealVNC Connect
However, as the relationship with the customer grows, so will what’s required from your remote access solution. Said solution needs to be able to scale as well.
RealVNC Connect has a scalable and robust architecture which allows it to grow at the pace you require. You can increase the number of devices that RealVNC Connect works, without facing significant hurdles.
RealVNC Connect comes with several key features that support scalability. Here are some of them:
Robust Deployment Options
The solution is extremely easy to deploy, so you don’t need to install it separately on each machine.
Multi-User Access
As your customers’ business needs evolve, you might need to have multiple people assigned to the same device, working together. This isn’t a problem for RealVNC Connect. Several technicians can connect to the same machine at the same time, using their expertise to solve the issue.
Easy Organisation of Devices
When a lot of new machines come in, it can sometimes be a struggle to manage them. With RealVNC Connect, you can easily manage computers and user permissions. That way, you can make sure that only the right person has access to a certain device.
Flexibility of RealVNC Connect
Flexibility sets RealVNC Connect apart from other remote access solutions. Regardless of operating system or customer needs, RealVNC Connect can help. Here are some of the reasons why.
Multiplatform Remote Access
Whatever operating system your customers want to use, RealVNC Connect has you covered. As it’s a truly multiplatform solution, it won’t matter if their new machines are Macs, Windows laptops, or Linux machines. You will be able to access and support them.
Session Recording
As more people work to help the same client, the same procedures will inevitably be done very often. Save time by recording sessions and sharing them for training purposes.
Powerful Auditing Features
RealVNC Connect has an Audit feature, which provides comprehensive logging for key events regarding your RealVNC Connect team. This includes when people are added or removed from your team, when a person’s role is changed, and when cloud connections are made to your computers.
Case Study: 90% of Support Requests Resolved Remotely
RealVNC customer OptivIty, provides support to 25 companies, across industries. To enhance service delivery, they implemented RealVNC Connect.
The result? 90% of requests could be resolved remotely, reducing travel time and costs significantly.
Get a Free Trial Now!
If you want to find out what RealVNC Connect can do for your company, get a free trial now!
