According to research by SHRM, over half of workers (55%) have mentioned that more training would be needed for them to do their job effectively.
This requirement becomes an essential one when it comes to MSP (Managed Service Providers). Their staff often manages multiple clients. And multiple clients mean lots of different, everchanging systems, that they need to be up to date on. With remote access software, training becomes much easier to deliver and manage. The reasons are very many, and we’ll be looking at some of them below, as follows:
- Increased Accessibility to Training Devices
- Centralized and Accessible Documentation
- Significant Cost Saving
- Security First
- Remote Mentoring
Now, let’s look at each one of these.
Increased Accessibility to Training Devices
As mentioned above, one of the biggest issues with training staff in MSPs is the many systems clients inevitably use. But what if you could just show staff how certain systems work on, well, the systems themselves?
Remote access software makes this easy. It gives you access to those systems, to maintain them. Therefore, experienced staff be able to show trainees how to do this, right at the source.
This is yet another side of the huge impact that RealVNC Connect can have for an MSP.
Centralized and Accessible Documentation
Training documents constantly get updated and emailed. The result is that sometimes it’s hard to know what the latest version is. But how about having a single source of truth? If need be, it can be stored on the machine it refers to.
This is very easy to do, due to the improved File Transfer feature in RealVNC Connect. Staff can get the latest version, making sure that they are doing the work according to the most recent guidelines.
Significant Cost Saving
Without remote access, training involves getting staff under the same roof. RealVNC Connect allows staff to attend training from wherever they may be. Whether it’s from another office, or even from their homes, if that’s where they’re working from. They can access the machine the training is done on and participate directly.
This means avoiding significant travel costs.
Security First
While this may all sound great, what about data security? The machines you’re accessing might contain sensitive data, after all.
With RealVNC Connect, your data and your customers’ data are protected. The software is built from the ground up with security in mind, and it adheres to RealVNC’s fundamental security principles:
- You don’t have to trust RealVNC as a company to trust our software and services
- We do not record your sessions, and data cannot be decrypted now or in the future
- Every connection is treated as though it is made in a hostile environment
- The owner of the remote computer ultimately decides who is able to connect
Furthermore, none of the data from your sessions is processed, stored, or even accessible to RealVNC. Everything is fully end-to-end encrypted, with Perfect Forward Secrecy built into the protocol. This means that data can’t be decrypted by anyone (not even RealVNC), now or in the future.
Remote Mentoring
Training is, of course, an ongoing process for an MSP. Things change, and your technicians should be able to show colleagues how to proceed when something has, indeed, changed.
That’s why RealVNC Connect makes remote mentoring very simple. Several people can access the same machine (depending on subscription, of course) when needed. They can then learn how to deal with the changes, every time this is necessary.
Get Your Free Trial Now!
You don’t need to take our word for it, though. Get your free trial now and see how RealVNC Connect can revolutionize staff training in your MSP!
