With an increasingly heavy reliance on technology, MSPs have many things to juggle. These include managing multiple client networks and devices, while at the same time providing IT support. And doing this while ensuring data security.
Remote access software is, of course, one of the most important tools in an MSP’s toolbox. It offers them constant access, in order to ensure efficiency and flexibility. Our article explores the impact remote access has on any MSP’s daily operations.
Main Challenges Faced by MSPs
Before we go any further, let’s take a look at three of the main challenges that MSPs are facing. They all have the same cause: the complex environment MSPs operate in.
- Resource Constraints
- Security Concerns
- Rapid Problem Resolution
Let’s quickly look at these three challenges separately.
Resource Constraints
MSPs use limited resources to balance operational efficiency and being cost-effective. Namely, they need to provide a great service, in accordance with their agreed Service-Level Agreement (SLA). However, they also need to do it at a lower price than what it would cost the customer to have a dedicated team. While also making money themselves.
Security Concerns
Protecting the customer’s data from an evolving range of cybersecurity threats is a constant struggle. Which is why the MSP needs to make sure that the tools it’s using are secure in the first place.
Rapid Problem Resolution
We mentioned SLAs earlier. The customer will demand rapid resolutions and responses to IT issues. Doing so requires seamless and quick access to systems.
All three of the above show one essential thing – a large part of how good a service an MSP provides is down to the tools it chooses to use.
How Remote Access Addresses MSP's Challenges
The benefits of remote access software for Managed Service Providers are endless. We’ll look at three of the most important ones below.
- Immediate Connectivity
- Cost Efficiency
- Improved Service Delivery
Let’s see what each one is all about.
Immediate Connectivity
Systems can be connected to instantly. This means that the chances of solving the issue the moment it arises are very high. This lowers the need for site visits.
Cost Efficiency
Less travel plus reduced response times equals lower operational costs. That simple.
Improved Service Delivery
As support is, most of the time, instantaneous, customer satisfaction is increased. Therefore, the relationship between provider and client becomes, in turn, much better.
Features of RealVNC Connect Benefiting MSPs
The conclusion is that using remote access can only be very beneficial for Managed Service Provider. However, it’s also essential to use the right remote access tool. For example, an insecure remote access solution can put your customers’ data in danger, doing more harm than good.
So, what are three features that make RealVNC Connect the ideal remote access solution for MSPs?
- Secure Connectivity
- Cross-Platform Compatibility
- Scalability
Let’s take them separately.
Secure Connection Protocols
RealVNC Connect is built with the main focus on security. We’ll discuss this in a further article, but it’s important to mention that the solution uses full end-to-end encryption. This means that remote sessions are encrypted at up to 256-bit. That means that data is not accessible to anyone in transit. Not even to RealVNC.
All remote sessions must be authenticated using local system – or domain – credentials by default. Also, accounts are secure using email-based 2FA by default.
Cross-Platform Compatibility
You don’t want to have several remote access solutions in place at the same time. Apart from the practicality issues, it also causes a security loophole. RealVNC Connect is a truly multiplatform remote access solution. So, whatever machines your client is using, you will be able to easily access and manage them.
Scalability
RealVNC Connect scales very easily. Therefore, as your customers’ and your business grow, your remote access solution can easily keep up.
Take a Free Trial Now!
You don’t need to take our word for it, though! Take a free trial now and see what RealVNC Connect can do for your business!
