The balance between operational efficiency and great customer service is not always easy to achieve in retail. However, it gets easier when you have a tool like secure remote access at your disposal. This is what this first part of this series talks about.
The technology behind retail businesses is what keeps them ticking. However, managing this technology can, at times, pose significant challenges. So can staying on top of seemingly simple tasks when they happen across hundreds of retail locations. Not to mention when those locations are scattered across large geographical areas.
But what if you could perform those tasks as if you were there, in seconds? And what if IT issues could be solved immediately, avoiding huge travel costs and time waste?
This new article series is where we will explore how RealVNC Connect is transforming retail. We will do so through real-world success stories, showing you how companies in the field use secure remote access to make their lives much easier. It’s a behind-the-scenes look at how leading businesses become much more efficient by working smarter.
In this part of the series, we look at three use cases. They are all united by the fact that they are all retail related. They’re also very different when it comes to types of retail business.
Today you will discover how Qtrac helps millions of people around the globe enjoy better customer experiences.
We’ll then see how Roadchef has used our technology to cut costs and become more efficient.
Great Remote Access in Retail Use Cases
Qtrac: A Better Customer Experience
Qtrac is a leading provider of queue management and appointment scheduling technology, helping millions of people around the globe have better customer experiences in the retail, healthcare, education, and public service sectors.
Their customers depend on Qtrac in their daily activity. Therefore, any system downtime comes with significant disruption. And, consequently, a poor customer experience. That’s why they implemented RealVNC Connect, a solution that’s fast, secure and user-friendly. They did this after two disappointing attempts at using other products.
The platform’s ability to keep stable and secure connections for long periods of time eliminates an annoying cycle of constant re-authentication.
The simple interface also allows the Qtrac team to organize thousands of devices by customer. This makes navigation and troubleshooting fast and efficient. They now use the product to streamline the setup process for their customers.
During production, new kiosk devices are connected to the support team’s local network using RealVNC Connect. Then, they use it to install new scripts and to activate licenses. When it gets to the customer, the latter only provides an internet connection to get it working. You can find out more about this interesting use case here.
Roadchef: Driving Down Costs
Britain’s motorway network wouldn’t be the same without service stations. These are the places where everyone stops for rest, food, and coffee. And Roadchef is one of the country’s leading roadside service providers.
Considering their important mission of serving customers that are in a rush, everything needs to work without a hitch. 28 stations and 2600 staff are dispersed across the country’s roads. They needed a solution capable of supporting them all in real time, irrespective of location.
The requests that the IT staff of this important retail company receives are diverse, so they needed to be able to solve them immediately. And, of course, without costly travel and time wasted. Security was a must-have, and so was the ability to restrict access of unauthorized personnel.
They chose RealVNC Connect and, ever since, they’ve been able to instantly solve issues that could require up to five hours of travel time. The fuel savings alone quickly paid for the cost of the software within months.
They chose the software for its complete feature set. They also make use of the deployment feature and file transfer tools.
More Retail Use Cases Coming Soon…
If you found these retail use cases interesting, make sure you keep an eye on the RealVNC blog. We have some fantastic RealVNC customer use stories coming here very soon.
Until then, if you want to see what RealVNC Connect can do for your retail business, why not take a free trial of the product and see for yourself?
