With the productivity of Service Desk personnel materially resting on their ability to remotely access a wide range of devices, it’s important to find ways to simplify it without sacrificing security.
Instant Support is a great way to connect to a machine on which you are unable to or unwilling to install software.
Traditional IT help desk activities are being significantly affected by the rapid advance of the new generation of computing technologies, particularly in the fields of machine learning and artificial intelligence.
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