remote monitoring and management

What is remote infrastructure management?

In today's fast-paced and technology-driven world, businesses are constantly seeking ways to optimize their operations and stay ahead of the competition. One such way is through remote infrastructure management (RIM) - a practice that enables businesses to manage their IT infrastructure entirely or partially from a remote site. This can be done by either in-house or outsourced IT teams, depending on the needs and preferences of the organization.

Remote infrastructure management definition

Remote infrastructure management refers to the process of managing an organization’s IT infrastructure, including hardware, software, and network components, from a remote location. This allows businesses to maintain and monitor their IT systems without needing on-site staff, leading to increased efficiency, cost savings, and improved security.

What does the remote infrastructure management market look like today?

The RIM market has experienced significant growth in recent years, driven by factors such as increasing reliance on technology, the need for cost optimization, and the demand for enhanced security. As more businesses recognize the benefits of RIM services, the market is expected to continue expanding in the coming years, offering potential opportunities for businesses and IT service providers alike.

What are some types of remote infrastructure management services?

In this section, we’ll explore some of the most common types of RIM services available to businesses today:

Managed Desktop Services

Managed desktop services involve the remote monitoring and management of end-user devices, such as PCs, laptops, and mobile devices. These services enable businesses to ensure their devices are secure, up-to-date, and functioning optimally. Real VNC’s software, VNC Connect, with its components VNC Viewer and VNC Server, provide comprehensive managed desktop services, allowing organizations to seamlessly access and control their devices from anywhere. Get a free trial of VNC Connect right now and check out what it can do for you!
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Managed Server Services

Managed server services encompass the remote management of an organization’s servers, including monitoring, maintenance, and troubleshooting tasks. Real VNC’s Remote Monitoring and Management (RMM) product, RPort, offers managed server services, helping businesses achieve greater efficiency and reduce downtime.

Managed Security Services

Managed security services involve the remote monitoring and management of an organization’s security infrastructure, such as firewalls, antivirus software, and intrusion detection systems. VNC Connect incorporates built-in security features, ensuring that your remote infrastructure remains protected against potential threats.

Managed Applications Services

Managed applications services include the remote monitoring and management of an organization’s software applications, such as performance monitoring, incident reporting, and application updates. These services help businesses maintain optimal application performance and address any issues that may arise.

Managed Network Services

Managed network services involve the remote monitoring and management of an organization’s network infrastructure, including routers, switches, and wireless access points. These services help businesses maintain network performance, troubleshoot issues, and ensure network security.

Benefits of remote infrastructure management services

Businesses may seek RIM services for a variety of reasons. Here are some of the main benefits:


  • Flexibility: RIM allows businesses to scale their IT infrastructure as needed, without the constraints of on-site staff and resources.
  • Cost efficiency: By outsourcing or centralizing IT management, businesses can reduce overhead costs and focus on core operations.
  • Improved security: RIM services can provide enhanced security measures, ensuring that an organization’s IT infrastructure remains protected against potential threats.


Remote infrastructure management is a powerful tool that enables businesses to optimize their IT infrastructure, reduce costs, and improve security. With a growing market and a range of services available, RIM presents a valuable opportunity for organizations looking to stay ahead in today’s competitive landscape. Real VNC’s suite of products, including VNC Connect and RPort, offers comprehensive RIM solutions, ensuring that your business remains at the forefront of technology and innovation. Get a free trial 14-day trial here and start your journey right now!
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Polar Bears International

"It would have been virtually impossible to keep the system running without using RealVNC® remote access software"<br><br> Staff member
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Rajah & Tann Singapore

"VNC Connect gives us the ability to extend our technical support out to users who are not in the office. This comes …
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Pratt and Whitney

"RealVNC® remote access software is a real game changer. It’s indispensable."<br><br> Rick Pilley, Group Leader
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