On-Demand Assist

How On-Demand Assist Improves BYOD Education Environments

BYOD environments are common in education, with students bringing in their own laptops. In such cases, RealVNC Connect's On-Demand Assist feature can be a total gamechanger.
On-Demand Assist is a feature that comes with a lot of benefits for remote access users in the field of education. And especially in the case of those working in a BYOD (Bring Your Own Device) environment. These are the instances in which, while running school applications, students are bringing their own laptops to school. But how do you support such a use case?The answer is On-Demand Assist.
Often, users are not aware of how much this feature can do to improve the way they work. Which is why we’ll be looking at some of its uses in the field of education. This is by no means an extensive list, as the possibilities are truly endless. And so are the many ways in which RealVNC Connect can help education professionals.
Without further ado, let’s see how On-Demand Assist can help. Here’s what we’ll be looking at:

IT Support Without Installing Any Software

Teachers Helping Students, Straight on Their Screens

As Many Devices as Needed

Multiplatform Means Everyone’s Included

The Same Security You’re Used to

IT Support Without Installing Any Software

We’ll start with this use case, as there’s a big chance that you’ve faced this situation many times. The student is unable to run an educational application or resource because their laptop needs a small bit of configuration. But, as it’s their own device, you can’t very well remote into it and fix the issue. What’s the solution?
With On-Demand Assist, it’s simply a question of sending them a link, they run a file and input a code. That’s it! You’re connected, and you can fix the issue within minutes.

Teachers Helping Students, Straight on Their Screens

There will be many cases in which a teacher will want to show their student how to handle an assignment. And what easier way than showing them how to do it straight on their screen?
Furthermore, On-Demand Assist can help even if the student needs assistance with their homework. Or even if they’re in a remote classroom situation. A quick download, a code, and the teacher can help.

As Many Devices as Needed

That’s all very nice, but what happens if several students need help at the same time? The feature is completely scalable and can adjust to the needs of your educational institution. You pay by number of technicians, not by sessions. Therefore, your On-Demand Assist licensing can scale based on your requirements.
So, if IT support or teaching staff need to access several machines in your BYOD environment, that’s not an issue. You can run concurrent sessions, the number being capped by subscription level.

Multiplatform Means Everyone’s Included

In a BYOD environment, there’s every chance that students and staff might use Windows or Mac laptops. And it would be a shame to restrict the ability to support them based on that.
Luckily, you don’t have to – On-Demand Assist works on both Windows laptops and Macs.

The Same Security You’re Used to

As a user of RealVNC Connect, you’re used to very high standards of security. You’ll be happy to know that nothing changes in this case, with features such as full end-to-end encryption and Secure Cloud Brokering.
Our fundamental security principles apply in this case as well:
  • You don’t have to trust RealVNC as a company to trust our software and service.
  • We do not record your sessions, and data cannot be decrypted now or in the future.
  • Every connection is treated as though it is made in a hostile environment.
  • The owner of the remote computer ultimately decides who is able to connect.
If you want to find out more about how On-Demand Assist works, check out the video below:
And if you want to use the feature, go to the Price per User section of our Pricing page or get in touch.

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