Nick Cavalancia is a four-time Microsoft MVP, has over 28 years of enterprise IT experience, is an accomplished consultant, speaker, trainer, writer, and columnist, and has achieved industry certifications including MCSE, MCT, Master CNE, and Master CNI. He has authored, co-authored and contributed to dozens of books on various technologies. Nick regularly speaks, writes and blogs for some of the most recognized tech companies today on topics including cybersecurity, cloud adoption, business continuity, and compliance.
Remote access made it possible for support teams to quickly solve user problems. But there’s another opportunity to further improve service delivery and drive down support costs.
With so many operating systems potentially being used for business, organizations need to consider incorporating as many as possible to make remote access more accessible and secure.
The preponderance of mobile device use in organizations today pretty much demands that IT have the ability to support these devices – and do so remotely.
At a time when organizations are worried about malicious actions taken by both internal and external threat actors, remote access without an ability to review activity presents a security risk.
Historically, I’d tell you that a Single Sign-On (SSO) platform is far more beneficial as productivity enhancement to an organization than something that improves security. The reason is simple: SSO is about connecting users to multiple applications via a single user account. In a world where cybersecurity best practices demand that users have unique passwords ... Read more