MSP Remote Access Proactive Issue Resolution

Contents

Proactive IT Issue Resolution with Remote Access

Managed Service Providers (MSPs) play an essential part in maintaining IT infrasturcture. For them, the ability to resolve issues proactively rather than reactively is essential. Remote access software is what makes this possible.

What Is Proactive Issue Resolution?

Proactive issue resolution is an approach that involves anticipating potential issues. These issues are then addressed before they have the chance to have an impact on the business. 

This is the exact opposite of reactive IT issue resolution. In that case, issues get tackled as they arise. By that point, they will have most likely already caused disruptions. Being proactive means less downtime, better productivity and helps save costs.

RealVNC Connect Remote Access for Proactive Issue Resolution

Remote access is an essential tool when it comes to proactive issue resolution. That’s why RealVNC Connect is an essential tool in any MSP’s arsenal. 

We’ll discuss three of the main reasons why that is the case, as follows:

  1. High-Speed Remote Connectivity
  2. Cross-Platform Compatibility 
  3. 24/7 Support  

Let’s look at all these:

High-Speed Streaming

The software’s ability to provide real-time performance without any compromises in picture quality allows technicians to access remote machines as if they were in front of them. Due to this, they can check for any potential issues and sort them out before they affect productivity. 

Cross-Platform Compatibility

As solution lack when it comes to support for various operating systems, MSP’s end up using several pieces of remote access software at the same time. Apart from possible security concerns, this makes proactive monitoring much more cumbersome than it should be. RealVNC Connect is multiplatform, and therefore capable of accessing whatever machines your customer is using. Whether they’re using Windows machines, Macs, or Linux computers, you’re all covered and you can do your job.

24/7 Support

Many issues that could normally be prevented happen outside working hours. However, some machines need to run 24/7.

Using RealVNC Connect, your technicians can check on important machines at all times. The moment they see something not working as it should, they can intervene and repair it. 

Secure Data Transmission

Security is at the heart of everything RealVNC does. The software prioritizes client data confidentiality and all data is encrypted. That way, remote access is a solution, not something susceptible to cause security issues.

Case Study: Supporting Multiple Clients Securely

Micro-2 was looking for a single remote access solution that would allow them to support their clients remotely and control a large range of operating systems and devices. In addition, to meet their needs the remote access solution of choice needed to include a singular command console, easy connection groupings, minimal client footprint, and easy and hassle-free install for the clients. 

They found all the above, and much more, in RealVNC Connect. You can find out more about this success story in our case study, here

Get a Free Trial Now!

You don’t have to take our word for it. Get a free trial now and see how RealVNC Connect can help your organization!

The original remote access software

RealVNC® Connect, is the remote access solution for organizations that demand strong security, resilience, and peace of mind.

See how other customers are using RVNC® Connect

Qtrac

“We immediately realized the user interface was much better for us, and much more user friendly for the help desk team. Pretty …
Learn more »
The Jalousie Plantation

The Jalousie Plantation

"Without RealVNC® remote access software we wouldn’t be able to multi-task as much as we do today in IT."<br><br> Shearvon Devenish, Information Systems …
Learn more »
alexandria police department web banner

Alexandria Police Department

"RealVNC® remote access software is an invaluable tool that has provided us with an excellent return on investment."<br><br> Sergeant Jim Craige, APD Tactical …
Learn more »

Experience secure remote freedom, like never before

We don’t require credit card data. 14 days of free, secure and fast access to your devices. Upgrade or cancel anytime

G2 stars review

4.7 stars, 400+ reviews
Top 50 IT Management
Products 2020

Apple App Store

4.8 stars, 11,700 reviews
Apple Store 5M+ downloads

Google Play Store

4.7 stars, 55,000 reviews
Google Play Store 5M+
downloads

Capterra

4.5 stars, 100+ reviews
Best Software Reviews
Platform