What Is Proactive Issue Resolution?
Proactive issue resolution is an approach that involves anticipating potential issues. These issues are then addressed before they have the chance to have an impact on the business.
This is the exact opposite of reactive IT issue resolution. In that case, issues get tackled as they arise. By that point, they will have most likely already caused disruptions. Being proactive means less downtime, better productivity and helps save costs.
RealVNC Connect Remote Access for Proactive Issue Resolution
Remote access is an essential tool when it comes to proactive issue resolution. That’s why RealVNC Connect is an essential tool in any MSP’s arsenal.
We’ll discuss three of the main reasons why that is the case, as follows:
- High-Speed Remote Connectivity
- Cross-Platform Compatibility
- 24/7 Support
Let’s look at all these:
High-Speed Streaming
The software’s ability to provide real-time performance without any compromises in picture quality allows technicians to access remote machines as if they were in front of them. Due to this, they can check for any potential issues and sort them out before they affect productivity.
Cross-Platform Compatibility
As solution lack when it comes to support for various operating systems, MSP’s end up using several pieces of remote access software at the same time. Apart from possible security concerns, this makes proactive monitoring much more cumbersome than it should be. RealVNC Connect is multiplatform, and therefore capable of accessing whatever machines your customer is using. Whether they’re using Windows machines, Macs, or Linux computers, you’re all covered and you can do your job.
24/7 Support
Many issues that could normally be prevented happen outside working hours. However, some machines need to run 24/7.
Using RealVNC Connect, your technicians can check on important machines at all times. The moment they see something not working as it should, they can intervene and repair it.
Secure Data Transmission
Security is at the heart of everything RealVNC does. The software prioritizes client data confidentiality and all data is encrypted. That way, remote access is a solution, not something susceptible to cause security issues.
Case Study: Supporting Multiple Clients Securely
Micro-2 was looking for a single remote access solution that would allow them to support their clients remotely and control a large range of operating systems and devices. In addition, to meet their needs the remote access solution of choice needed to include a singular command console, easy connection groupings, minimal client footprint, and easy and hassle-free install for the clients.
They found all the above, and much more, in RealVNC Connect. You can find out more about this success story in our case study, here.
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You don’t have to take our word for it. Get a free trial now and see how RealVNC Connect can help your organization!
