This is the final article in our series dedicated to the ways in which secure remote access can help the retail sector. Throughout it, we looked at a number of interesting use cases and scenarios from our customers. It’s time to draw some important conclusions.
From supporting over 1200 local florists to managing more than 3500 remote devices, we looked at them all. And that included supporting the gradual transition to new payment systems, while still supporting the old ones until they are completely phased out. Throughout these use cases, RealVNC software helps retail organizations like yours overcome their daily challenges.
Below we consolidate some of the knowledge in this series of articles.
1. Seamless Support for Dispersed Retail Networks
It’s rare that a retail company operates under a single roof. Locations might be spread across cities, countries, and sometimes over several continents. This brings with it a series of complex operational demands.
Our customer Interflora coordinates over 1200 florists across Australia, and uses our software to solve IT issues instantly and remotely, without needing long conversations over the phone. We discussed this fantastic use case, as well as how another customer, a prominent building supply retailer, uses the software for seamless support in the field, in another article of this series.
2. Diverse and Evolving Retail Needs
In that same article, you will find out how a major US-based grocery and general merchandise retailer uses RealVNC Connect for maintaining and upgrading POS systems that have been in operation for 30 years. These are old Windows-based devices, which are still in operation while they transition to new Linux ones. The software’s multiplatform capabilities allow the technicians to work with different operating system without a need for other solutions over this 2-3 year project.
3. Preconfigure Retail Devices
The first article of this series talked, in turn, about how RealVNC Connect has made the lives of some of our retail customers much less stressful. We saw how companies like Qtrac or Roadchef used remote access to enhance efficiency and security.
For example, Qtrac is a leading provider of queue management and appointment scheduling technology. Their customers depend on the system in their daily activity. Therefore, any system downtime comes with significant disruption and a poor customer experience. That’s why they implemented RealVNC Connect, one of its major advantages being its ability to maintain stable and secure connections for long periods of time, eliminating constant re-authentication. This allows them to streamline setup for their customers. It’s a very interesting use case, which you can find out more about here.
4. Supporting Unique Retail Challenges
As teams get smaller and workloads increase, the right tools are what IT professionals need in order to keep on top of things. These allow them to simplify complex tasks, while maximizing available resources. All this, to tackle the unique challenges that retail faces.
As we discussed in this article, a major American sporting goods retailer came to us with a need to support 430 stores and nearly 500 corporate users. They now use the software to support POS devices and laptops – all Windows devices, with group policies in place.
5. Finding the Right Solution for Retail Challenges
As you could see from all these examples, RealVNC Connect can easily be used to customize the best solutions for your retail business. However, if you want to find out more about how the solution would be able to help with your specific needs, just get in touch, and our experts will be happy to help.
And if you want to check out our entire series of retail articles, here they are, in order:
How RealVNC Helps Reshape Retail Operations
