On-Demand Assist
(previously known as Instant Support)
Experience remote support that improves time to resolution while offering customers an in-person experience, even from afar.
Offer timely assistance to teams across the business
On-Demand Assist helps you better manage and resolve support requests so teams can get back on track as soon as possible.
Boost customer satisfaction with improved, real-time support
Customers can sometimes struggle to describe their tech issues. Skip the confusion and save time with VNC Connect. On-Demand Assist helps service agents find and fix problems faster, resulting in improved service levels and happier customers.
Fix customers issues faster with on-demand assistance.
Just-in-time assistance
Lightweight and install-free,
On-Demand Assist lets you start a support session in seconds, improving time-to-resolution and customer satisfaction.
Affordable support that scales
Since you pay by number of technicians, not by sessions, your On-Demand Assist licensing can scale flexibly and affordably with your requirements.
Equipped to help
From Chat to two-way File Transfer,
On-Demand Assist's features give service teams the tools to find and fix support issues while in-session.
Get to the heart of the problem quicker
Every service team knows the challenge of deciphering support tickets, especially when it’s a very technical issue. Often you end up having to ask users more questions, which takes time and leads to frustration (on both sides). With On-Demand Assist, you can cut out all the back and forth and bypass the confusion.
Technicians can quickly connect to users’ devices to see the issue for themselves and take control to offer further assistance. All of which means less effort for the customer and faster time-to-resolution for you.
Deliver great support every time
On-Demand Assist works on Windows and Mac, so you can offer a consistent experience for users, regardless of the desktop device they’re on.
Assist customers with a fully secure solution
Protect user trust with a solution that’s safe and secure. Secure by design, On-Demand Assist features enterprise-grade security and administrator controls to help protect customer data as well as monitor performance and compliance across the helpdesk team.
Frequently asked questions
Didn’t find the answer you were after? Check out our Help Center for more FAQs, technical docs and how-to guides.
Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. You can run concurrent sessions, but the number is capped by subscription level. View our subscription pricing page for more detail.
Although our cloud connections are fully encrypted, you also have the option of direct connections. That way, no data will ever leave your network.
If you need to change the number of licenses you have, you can do so in your RealVNC account.
However, please contact Sales if you need to change your subscription.
REJI
"RealVNC Connect가 다양한 운영 체제와 호환된다는 사실은 향후 성장에 중요한 요소입니다. RealVNC Connect를 사용하면 안드로이드에서 실행되는 디지털 사이니지나 Windows 기반 OS를 사용하는 고객 키오스크를 모니터링할 수 있습니다. 모든 시스템에서 작업할 수 있는 유연성을 갖추면 잠재 고객에게 '예'라고 답하기가 훨씬 쉬워집니다."
- Frank Yoder, CEO
MiPi 지원
"RealVNC®를 사용하면 거의 모든 곳에서 휴대폰이나 태블릿을 사용하여 문제가 발생했을 때 쉽게 조사하고 해결할 수 있습니다."
Matt Ireland, 설립자
바이오트로닉, RealVNC Connect로 효율성 및 고객 지원 강화
"RealVNC를 사용하여 프로그래밍 장치에 직접 연결할 수 있고 심지어 장치를 직접 제어할 수 있고 해석 없이 직접 볼 수 있습니다. 연결을 설정하기가 매우 쉬워서 그곳의 고객을 지원하고 환자의 안전을 높이는 데 큰 도움이 됩니다."
– Jan Iden, 의료 엔지니어
Qtrac
"사용자 인터페이스가 저희에게는 훨씬 더 편리하고 헬프 데스크 팀에게는 훨씬 더 사용자 친화적이라는 것을 즉시 깨달았습니다. 곧바로 '모든 것을 RealVNC로 전환하자'고 결정했습니다."
Aleks Nikolovski
100.3 FM
"두 시장에서 사업을 운영할 수 있다는 것은 우리 비즈니스에 매우 중요합니다. VNC Connect를 사용하면 티마루에서 오아마루까지 계속 운전할 필요 없이 이 작업을 수행할 수 있습니다. 이것은 우리에게 획기적인 변화입니다."
James Valentine
Massage Robotics
“At Massage Robotics we don’t write programs that simply tell the robots to go from one point to the next. We create algorithms fed by databases that allow our robots to devise new routines. With hundreds of lines of code in each robot, and thousands more lines based in the cloud, RealVNC is a game changing solution for us.”