Provide IT support to customers or colleagues on demand
VNC Connect has instant support capability built-in. Add instant support to your VNC Connect subscription and provide outstanding help desk service just-in-time.
Save time and money
Increase productivity by enabling your IT team to take control of computer desktops and solve problems remotely.
There's no prior set up or complex operations to perform. Share anyone's screen in seconds, leaving no footprint.
Integrate remote access seamlessly into your helpdesk workflow, improving first call resolution and customer satisfaction.
Feature-rich, yet easy to use
There’s no need for end users to install or license any software. A technician simply prompts an end user to download a small, disposable app that can be safely deleted after the session ends, leaving no footprint.
Our cloud service connects technicians and end users in seconds, without complex or insecure network reconfiguration. Note both endpoints require an Internet connection.
VNC remote control is smooth, responsive and intuitive, works exactly the same way across any supported platform, and our patent-protected technology is perfect for high latency and low bandwidth environments.
Every session is protected using 128-bit AES encryption and perfect forward secrecy, for privacy you can rely on. If you purchase an Enterprise subscription, you can increase this to 256-bit AES.
A unique, non-reusable 9 digit code, communicated out-of-band by your technician, is all an end user requires to start a session.
An end user must explicitly consent to the moment their screen is actually shared, providing an opportunity to ensure no confidential or personally-identifiable information is visible on the screen.
Your technician may need administrative privileges to solve a problem. Choose whether your end user or technician supplies the system credentials required to elevate.
Your technician may need to reboot to solve the problem. A session is automatically resumed, without requiring a new code (Windows only in this release).
Your technician can download files from the end user's computer, or upload files to it. The end user is notified that file transfer operations are occurring.
Your technician and the end user can chat securely during the session, and the technician can leave a message that persists after the session ends.
If you purchase an Enterprise subscription, you can replace RealVNC's company name, logo and app icon with your own, so end users experience a brand they recognize and trust.
A list of all sessions conducted by the technicians in your team is stored online. If you purchase an Enterprise subscription, you can drill down and download or review an activity log that includes all chat, reboot, elevation and file transfer operations.
Security is at the heart of our business
You don't have to trust RealVNC as a company to trust our software and services
We do not record your sessions, and data cannot be decrypted now or in the future
Every connection is treated as though it is made in a hostile environment
The owner of the remote computer ultimately decides who is able to connect