Si aún no estás familiarizado con TeamViewer, repasemos rápidamente lo básico. Es una solución de acceso remoto dirigida a los profesionales del servicio de asistencia que permite a tu equipo acceder de forma segura a cualquier dispositivo remoto con fines de asistencia.
También incorpora una serie de funciones premium, aunque no es fácil prescindir de las que no necesitas.
Teniendo esto en cuenta, este artículo se propone explicar los modelos de precios de TeamViewer para cada uno de sus niveles de suscripción anual, así como explorar lo que obtendrás por tu dinero.
Licencias personales de TeamViewer
Si buscas opciones de software de escritorio remoto para uso personal, la buena noticia es que existe una versión gratuita de TeamViewer. Aunque tiene una funcionalidad bastante limitada, si lo único que quieres es conectarte al ordenador de un amigo o familiar para prestarle ayuda ocasionalmente, te servirá perfectamente. Sólo tienes que descargarlo del sitio de TeamViewer.
¿Qué puedes esperar de los diferentes precios de TeamViewer?
Es bastante habitual que las soluciones de software empresarial vengan con un modelo de precios escalonado, y éste es también el caso de TeamViewer. Sin embargo, el precio del software TeamViewer también puede cambiar en función del número de usuarios con licencia, sesiones simultáneas o funciones adicionales que quieras utilizar. Éstas se cobran por separado, lo que puede aumentar considerablemente el coste total.
¿Cuánto cuesta TeamViewer? Profundicemos en las diferentes opciones de precios y exploremos cómo funcionan.Precios de las licencias de TeamViewer para particulares
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Si echas un vistazo a la página de precios de TeamViewer, desglosan sus planes en tres categorías: para usuarios individuales, para equipos y para empresas. Los usuarios individuales tienen dos opciones:
Acceso remoto TeamViewer
Con un precio de 24,90 $ al mes y una facturación anual, este plan para un usuario con licencia es un paso adelante respecto al plan gratuito que la empresa tiene para particulares que utilicen el software para uso personal. Este plan garantiza que los profesionales cumplan con el uso de licencias de TeamViewer y añade varias funciones no incluidas en el plan personal:
- Impresión remota
- Wake-on-LAN
- Transferencia de archivos
- Cola de transferencia de archivos
- Cliente web TeamViewer
El plan también incluye hasta tres dispositivos gestionados, pero si necesitas más puedes añadir acceso a otros tres dispositivos desatendidos. Si lo haces, el precio de tu plan aumentará a 49,80 $ al mes, facturados anualmente.
TeamViewer Empresas
Si eres un usuario individual que necesita funciones de acceso remoto más avanzadas, el plan TeamViewer Business es una opción sólida. A 50,90 $ al mes, facturados anualmente, tiene el mismo precio que el nivel inferior, pero te da acceso a hasta 200 dispositivos gestionados por defecto. Entre las características adicionales se incluyen:
Instalación remota de TeamViewer Host
Terminal remoto
VoIP, vídeo, chat durante la sesión remota
Cambia de lado
Cola de servicio
Botón SOS
Asistencia telefónica
Ilimitados dispositivos atendidos a los que conectarse
Grabar y reproducir sesiones
Marca personalizada
Aunque este plan sí permite la compatibilidad con dispositivos móviles, se considera un complemento, lo que aumentará el coste de tu plan a 63,85 $ al mes, facturados anualmente.
Costes de TeamViewer para planes de equipo
Para las organizaciones con varias personas que necesitan utilizar su herramienta de asistencia remota con regularidad, TeamViewer tiene dos opciones a tener en cuenta. Ambos tienen complementos opcionales y te permiten personalizar el número de conexiones simultáneas, que es donde los costes pueden variar mucho.
Comprender las conexiones concurrentes y las sesiones concurrentes
Una de las opciones que causa mucha confusión es la idea de conexiones concurrentes frente a sesiones concurrentes. Dado que tu elección aquí puede tener un impacto importante en el coste de tu licencia de TeamViewer, es importante que entiendas bien ambos términos.
Conexiones concurrentes (canal): Se refiere al número de usuarios diferentes que pueden realizar una conexión saliente al mismo tiempo. Así, si tienes 10 representantes del servicio de asistencia y tu plan permite una conexión simultánea, sólo uno de tus representantes podrá conectarse a la vez. Cualquier usuario con licencia adicional que intente conectarse recibirá un mensaje de error.
- Sesiones simultáneas: Es el número de conexiones simultáneas que un mismo usuario puede tener con distintos dispositivos dentro de un mismo canal, utilizando pestañas. Por ejemplo, si tuvieras tres miembros del equipo de asistencia con licencia pero sólo una conexión simultánea con tu plan, uno de ellos podría iniciar un canal de conexión remota y utilizarlo para conectarse hasta a 10 dispositivos distintos al mismo tiempo.
Como puedes imaginar, estas limitaciones podrían no afectar a un equipo pequeño, pero probablemente obstaculizarían la productividad de las empresas medianas y grandes.
TeamViewer Premium
El plan Premium comienza en 112,90 $ al mes, facturados anualmente. Si tienes en cuenta que este nivel empresarial permite 15 usuarios con licencia, es una opción atractiva para los equipos de soporte informático y atención al cliente. Este plan también incluye funciones como
Hasta 300 dispositivos gestionados
Informe de conexión saliente
Dispositivos ilimitados desde los que conectarse
Informes de acceso de usuarios
Invitar a participantes adicionales y entrega de la sesión
Informes de casos de servicio
Valoración de la satisfacción del cliente
Añadir el complemento opcional de compatibilidad con dispositivos móviles eleva el coste total de TeamViewer a 125,85 $ al mes (pago anual), pero el mayor aumento de coste se producirá a medida que añadas conexiones simultáneas.
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Supongamos que tienes un equipo de 10 empleados de asistencia y quieres añadir dos conexiones simultáneas más para que al menos tres de tus representantes puedan acceder a distancia a distintos dispositivos simultáneamente. Entonces el coste salta a 301,55 $ al mes (si también incluyes la asistencia para dispositivos móviles). Eso supone 3.618,60 dólares anuales, lo que deja a TeamViewer fuera del presupuesto de muchos equipos.
TeamViewer Corporativo
Las grandes empresas que cuentan con importantes equipos de atención al cliente y de TI probablemente se alinearán con el plan Corporativo de TeamViewer. Este nivel comienza en 229,90 $ al mes, facturados anualmente, e incluye lo siguiente:
30 usuarios con licencia
Hasta 500 dispositivos gestionados
Tres conexiones simultáneas con hasta 15 sesiones simultáneas por canal
Informe de conexión entrante
Despliegue masivo (MSI)
Informes de acceso a dispositivos
Puedes añadir asistencia opcional para dispositivos móviles (268,75 $ al mes) como con otros planes, pero con este nivel también tienes la posibilidad de añadir el paquete de integraciones estándar, que incluye ServiceNow, Freshworks y Zendesk (252,89 $ al mes), o ambos (291,74 $ al mes).
En el ejemplo anterior de precios de TeamViewer, puedes ver que una empresa que necesite el plan Corporativo con siete sesiones simultáneas adicionales, soporte para dispositivos móviles y el complemento de integraciones ¡tendrá que gastar 11.524 $ al año! Esto ilustra cómo las licencias de TeamViewer pueden volverse rápidamente menos rentables para las grandes empresas.
Precios de las licencias empresariales de TeamViewer
Para las grandes empresas, los precios de suscripción a TeamViewer se ofrecen de forma personalizada, caso por caso. Esto significa que es imposible dar una cifra aproximada de los precios de TeamViewer para uso empresarial. Sin embargo, sí conocemos las funciones y complementos opcionales que están disponibles para los usuarios de TeamViewer Tensor.
Tensor TeamViewer
- Licencia totalmente personalizada
Inicio de sesión único (SSO)
SDK móvil (como complemento)
Integración empresarial (como complemento)
Despliegue masivo mejorado (MSI)
Auditabilidad (registro de auditoría y API)
¿Merece la pena el coste de TeamViewer?
Entonces, ¿cuánto cuesta una licencia de TeamViewer, y merece la pena su precio? El coste de la licencia de TeamViewer es bastante elevado en comparación con la competencia, por lo que es importante preguntarse si las opciones de precios de TeamViewer representan una buena relación calidad-precio.
Por un lado, el precio de la licencia no es tan transparente como podría parecer, debido a los complementos que pueden aumentar significativamente el coste final. Como es probable que muchas empresas quieran dar soporte a dispositivos móviles e integrarse con otras aplicaciones, la cifra total citada no suele ser el precio que realmente acabarás pagando. Por no mencionar que en 2023 hubo una subida de precios de TeamViewer en las licencias comerciales, por lo que es probable que puedas esperar futuras subidas.
¿Por qué elegir RealVNC?
Si buscas una alternativa a TeamViewerpuedes considerar RealVNC® Connectque utiliza una estructura de precios mucho más sencilla y está disponible a un precio más asequible. Puedes elegir entre pagar por usuario (desde 8,88 $ al mes) o por dispositivo (desde 3,49 $ al mes), y todo está incluido en una única suscripción.
Además de su coste, TeamViewer tiene otros inconvenientes en comparación con RealVNC Connect. Por ejemplo, el modelo de licencias no es tan flexible. Dado que TeamViewer está diseñado principalmente para servicios de asistencia, sólo puedes elegir el equivalente a una licencia basada en visor.
El resultado de esto es que si tienes un gran número de empleados trabajando a distancia, tendrás que pagar una licencia distinta para cada uno de ellos o utilizar un producto completamente distinto. Esto significa que el coste práctico real de las licencias de TeamViewer puede acabar siendo prohibitivo.
Con RealVNC Connect, en cambio, puedes obtener licencias para 100 dispositivos y cinco técnicos con una sola suscripción. Además, la compatibilidad multiplataforma incluida en todos los planes simplifica la configuración con una única solución que funciona en Windows, Mac, Linux y Raspberry Pi, así como en dispositivos móviles. Así, tus técnicos pueden acceder a los ordenadores de cualquier empleado o cliente y prestar asistencia al instante, ya que es la persona la que tiene licencia y no el dispositivo.
Software de acceso remoto basado en la seguridad
Otro aspecto en el que RealVNC Connect sale ganando es la seguridad. Cuando quieres crear una conexión en la nube con un dispositivo remoto, esto ocurre en dos etapas.
Primero, inicia sesión en tu cuenta RealVNC. Después, para activar el control remoto, te autentificas utilizando la aplicación RealVNC Server en el dispositivo remoto. Esto significa que ninguna contraseña controla el acceso remoto, lo que hace que el sistema sea mucho menos vulnerable a los piratas informáticos.
Mientras tanto, el producto TeamViewer tiene que someterse a una configuración adicional para conseguir el mejor nivel de seguridad. Ni siquiera puedes utilizar la instalación básica de TeamViewer sin registrarte en una cuenta, lo que significa que tu ordenador remoto sólo está protegido por un PIN y una contraseña, lo que hace que vulnerables a los ataques.
En cambio, RealVNC es la única solución de acceso remoto que se ha sometido a una auditoría de seguridad de caja blancay su certificación ISO 27001 garantiza una seguridad más completa. Algunas de las funciones de seguridad de RealVNC son:
- Cifrado de extremo a extremo
- Protección por fuerza bruta
- Permisos granulares
- Modo Privacidad
- Modo de despliegue local (offline)
- Intermediación segura en la nube
- Dispositivos protegidos
En general, los paquetes de TeamViewer incluyen muchas funciones que la mayoría de las empresas no utilizarán. Esto complica el proceso de formación, porque hay mucho que aprender si quieres manejar el software con eficacia, y aumenta el precio sin aportar valor.
RealVNC Connect proporciona una interfaz optimizada y fácil de usar que cualquiera puede dominar rápidamente. Esto hace que sea muy fácil de implantar en toda la empresa, permitiendo que todo el mundo se beneficie de las ventajas de acceso remoto a dispositivos y a distancia.
Si quieres saber más sobre cómo implantar una solución de acceso remoto en tu organización, un experto en RealVNC estará encantado de ayudarte. También puedes probarlo tú mismo con un 14 días de prueba gratuita¡!
Preguntas frecuentes
¿Es posible pagar con un plan mensual de TeamViewer?
No. Aunque los planes de precios de TeamViewer se cotizan por meses, no hay suscripciones mensuales de TeamViewer. Todos los paquetes se facturan anualmente mediante renovación automática.
¿Ofrece TeamViewer un precio educativo?
Sí. La política de precios de TeamViewer para el sector educativo ofrece una suscripción estándar a TeamViewer con descuento a centros educativos y organizaciones sin ánimo de lucro. Debes solicitarlo en el sitio web para determinar si reúnes los requisitos, tras lo cual recibirás un presupuesto.
