Arizona State University


Arizona State University - case study

Reduce Cost

Decrease support call repeat rates, call handling time and on-site travel costs

Improve Quality

Provide engaging, real-time connections that improves employee and customer satisfaction

Mitigate Risk

Anticipate and prevent system failures and the risk associated with on-site service


With 299 faculties, 1,800 graduate students and more than 8,700 undergraduates, the W.P. Carey School of Business at Arizona State University (ASU) is one of the largest business schools in the United States. Up to 700 computers are online at any one time in the business school so ASU required a solution which would allow its IT team of 20 to provide remote IT support to staff and students, solving issues as they arise without the need to travel around campus.

Using RealVNC remote access software with an Enterprise subscription, deployed IT staff can quickly and effectively resolve IT problems with minimum disruption.


Arizona State University (ASU) has 1000 computers on multiple platforms at the W.P. Carey School of Business, of which approximately 700 are online at any one time. ASU required a solution which would enable its team of IT support staff to take remote control of any computer within the business school and solve problems quickly and effectively. With the large number of staff and students on campus requiring access to computers for research and coursework, it is important Arizona State University keeps them online.


Having initially tried a number of products, Arizona State University chose RealVNC software for deployment throughout its W.P. Carey School of Business. Now IT support staff can use RealVNC software to connect to and control computers around campus to resolve IT issues and troubleshoot remotely, without needing to leave their desk. As well as being a cost effective solution for providing remote IT support, ASU found RealVNC software with an Enterprise subscription to be superior in terms of performance and reliability in comparison to the other remote access products they tried.

RealVNC remote access software is fully cross platform, which enables IT staff at the school of business to connect to computers on different operating systems around campus, regardless of which operating system their own computer is running on. With such a large number of computers it was important for ASU to find a solution that was fully cross platform to provide support.


“RealVNC remote access software is hugely beneficial in effectively troubleshooting IT problems around campus.”

Stephen Ostrum
System Support Analyst


Many of the features offered by RealVNC software play a part in the effective running of the campus computers. The high level security and robustness it offers means that it proved to be the ideal solution for Arizona State University, enabling quick and effective troubleshooting with minimal disruption to campus activity.

See how other customers are using VNC® Connect

University of Miami

University of Miami

"RealVNC® remote access software has decreased the amount of downtime when our onboard systems do not perform properly, allowing us to increase the amount of time sampling."

Marc Peters, Technical Support


St Anthony's School

"With VNC® Connect installed on their tablets, visually impaired children can access the whiteboard from anywhere in the room. This allows them to engage with the lessons and we are a seeing a positive impact on their independence and confidence."

Malcolm Ferris, M.Ed. Learning Technologist


Practical Action

"VNC® Connect’s instant support capability allows our IT technicians to elevate permissions on colleagues’ computers without divulging their admin password – it’s a great feature for peace of mind and security."

John Loudon, International IT Infrastructure Specialist


Kyrene School District

"RealVNC® provides us with a fast and effective way to support our widespread staff and students. It’s not a big piece of software but it’s fast and really simple to use."

Damian Nichols, Assistant Director of Technology


Huntsville ISD

"RealVNC® is helping us meet our goal of integrating visually impaired students with their peers in a mainstream classroom environment."

Huntsville staff

CNCS banner

Cardinal Newman Catholic School

"It’s really important that our student is able to regain his independence without feeling different from his peers. VNC® Connect allows him to actively engage in the classroom and fulfill his academic potential."

Michelle Chappell, Assistant Headteacher, SENCO

Experience secure remote freedom, like never before.