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Frequently asked questions
If you can’t find an answer to your question, please visit our Help Center or get in touch with us.
If you’re purchasing a subscription to our Essentials, Plus, or Premium plans then you can pay via credit card, debit card, or using PayPal. If you want to pay via an electronic bank transfer, please contact us.
Our subscriptions are 12-month commitments, billed annually. It isn’t possible to pay on a monthly basis.
If you need to increase the capacity of your subscription or want to upgrade to a higher-tier plan, you can easily make the changes to your account from the RealVNC Connect Portal on your web browser.
By default, RealVNC Connect subscriptions are set to renew automatically. If you don’t want to renew your subscription, please turn off auto-renew on the Billing page of the RealVNC Connect Portal.
