15th December 2020 — Technicolor Connected Home and RealVNC announce today a joint initiative to enhance the ability of Network Service Providers (NSPs) to improve remote customer care for the surge in Android TV devices that are being deployed around the world.
The Connect TV solution from RealVNC allows NSP Customer Service Representatives (CSRs) and installation engineers to remotely view and control Android TV Customer Premises Equipment (CPE) at home or work, securely and in real-time. Technicolor Connected Home has shipped more Android TV Set-Top Box (STB) devices than any other CPE manufacturer for the NSP market. Connect TV greatly improves call-handling efficiencies and elevates customer satisfaction by enabling comprehensive remote support of Android TV devices.
This is the latest development in Technicolor Connected Home’s ongoing commitment to leverage open and innovative technologies for Network Service Providers (NSPs) around the World, with the ultimate goal to help them deliver seamless connectivity and premium entertainment experiences to consumers. This is achieved by creating best-in-class CPE and partnering with the most innovative companies in the connected home ecosystem.
“The ability to have a complete picture of what customers are seeing, along with real-time access to diagnostic data about Customer Premises Equipment (CPE) deployed by NSPs into subscribers’ homes streamlines the troubleshooting process. It is far superior to the often frustrating process of having customer service representatives speak to customers on the telephone to resolve issues that are difficult to describe,” said Girish Naganathan, CTO at Technicolor Connected Home. “This will be important for NSPs that are deploying new feature-rich Android TV CPE, with its advanced UI and multiple applications. CSRs will be in a much better position to educate customers and resolve technical issues with Connect TV. It will reduce truck rolls and device returns while improving customer satisfaction.”
RealVNC’s participation in Technicolor Connected Home’s HERO Partner Program enriches the CPE portfolio and introduces an important new value proposition for NSPs by enabling the easily deployed support of millions of devices and customers across all continents and network connection types. At the same time, RealVNC will benefit from Technicolor Connected Home’s leadership position in the Android TV CPE market and its broad set of trusted relationships with NSPs around the world.
“COVID-19 has given NSPs new reasons to support subscribers remotely,” said Adam Greenwood-Byrne, CEO at RealVNC. “Installation engineers can provide touchless service by no longer entering customer premises, yet still offer comprehensive help by using Connect TV. By partnering with Technicolor, we can accelerate our time to market and reduce the integration time to reach new customers.”
About Technicolor Connected Home:
TOMORROW’S CONNECTED HOME. TODAY
Technicolor partners with the world’s leading Service Providers to help them embrace the complex technologies needed to deliver seamless connectivity and premium entertainment experiences. Our Broadband solutions enable the fastest speeds, best-in-class coverage and embed the most innovative software to deliver multi-user gigabit services throughout the home. Our Video platforms allow for dynamic, branded user interfaces, popular applications, unique features and data analytics while ensuring the fastest time to market. With open innovation at the heart of everything we develop, we foster partnerships with a thriving ecosystem of innovative companies enabling our customers to bring an ever-growing number of value-added services to their subscribers.
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RealVNC is a leading provider of remote access solutions, helping some of the biggest companies in the world connect people through devices. As the company that pioneered the internet protocol that is now the standard across the industry, RealVNC is at the forefront of its evolution, with software in over 1 billion devices worldwide.
Today, RealVNC® is a multi-award winning business, with technology in over 90,000 enterprise organizations across all industries. RealVNC’s secure technology is trusted by industry heavyweights, including world-leading organizations such as Google and Intel.
Carole Bernard: +1323-337-5837
Giulia Ceccon: +44 7870 972647