RealVNC keeps cops on the beat
VNC® remote access software enables law enforcement officers to minimize downtime and stay in the field
4th October 2010: Alexandria Police Department (APD) in Virginia, U.S., is deploying VNC® Enterprise Edition to over 330 mobile computers, providing a more effective method of IT troubleshooting that keeps officers out in the community.
APD Tactical Computer Section has a small team of three IT technicians tasked with the challenge of supporting all 330 mobile computers that are used by police officers whilst out in the field. The computers allow officers to receive vital up to the minute information and submit incident reports. Any downtime of these computers previously meant a trip back to base or radioing a technician for help.
By deploying VNC Enterprise Edition to provide IT support remotely the APD Tactical Computer Section has established an effective means of troubleshooting and improved officer’s confidence in technology as they can see problems being fixed in real time, allowing them to remain out in the community. With downtime reduced, the section will also see savings in its IT support costs.
“RealVNC came highly recommended by other law enforcement bodies,” said Sergeant Jim Craige, Tactical Computer Section. “VNC has enabled us to give better support to our users and, most importantly, keep our officers out in the community. It is an invaluable tool that has provided us with an excellent return on investment.”
“APD has set the standard within law enforcement,” said Dr. Andy Harter, CEO RealVNC. “With police officers playing such a vital role in serving the community I am pleased that our technology has contributed to the success of APD’s Tactical Computer initiative making the mobile computing system one of the best in law enforcement today.”
About Alexandria Police Department
The Tactical Computer Section of Alexandria Police Department (APD), Virginia, embraces a community policing philosophy - with over 330 sworn and 140 civilian employees, who are all proud to provide efficient delivery of public safety services. The police department uses 3G commercial wireless data and the tactical computer system combines laptop computers, software and institutional practices that make it one of the best mobile computing systems in law enforcement today.
RealVNC’s remote access software is used widely in hundreds of different products and applications, from IT helpdesks to teleworking and virtualization. Founded by the original developers of VNC, RealVNC has successfully promoted and commercialized VNC shipping many millions of licenses to customers throughout the world. Customers across all sectors have realized the benefits of VNC, from individuals to the world’s largest organizations.