FujiFilm uses RealVNC for remote troubleshooting
5th August 2010: FujiFilm UK Ltd is using RealVNC’s VNC® Enterprise Edition to provide urgent remote IT troubleshooting and support for its medical imaging equipment used in hospitals, vets, clinics, chiropractors and even on cruise liners. Engineers at FujiFilm’s Medical Systems Strategic Business Unit (SBU) can now fix most problems immediately without travelling long distances to make on-site visits.
With customers spread across the UK, Ireland and Channel Islands, VNC technology has significantly reduced FujiFilm’s support costs, while faster response times mean enhanced service levels and less downtime. Previously, engineers would have to travel to remote parts of the Scottish Isles simply to adjust the image color or change a setting.
VNC Enterprise Edition provides secure remote access to FujiFilm’s advanced medical imaging equipment and allows engineers to take full control as if they were sitting directly in front of it. As well as minimizing time consuming on-site support visits, VNC also provides cost effective remote administration for system checks, server configuration and software upgrades.
“RealVNC provides fast and efficient remote access to many of our systems throughout the UK,” said Richard Cahalane, Applications Manager at FujiFilm. “This has enabled our Medical Systems SBU to respond to customer support calls sooner and with improved efficiency, ensuring any disruption to service is kept to a minimum.”
“RealVNC’s remote access solution was chosen for ease of use, as well as the minimal bandwidth and maintenance,” added Bob McCarroll, Account Manager at FujiFilm. “VNC Enterprise Edition has integrated itself so well and works so seamlessly within our systems that we barely know it’s there.”
“VNC Enterprise Edition is the perfect solution for improving IT support services and resource management for any business that spends a lot of time and money sending engineers out to fix problems and maintain equipment,” said Dr Andy Harter, CEO at RealVNC. “It’s one of those rare occasions where companies can genuinely deliver better levels of service for less money.”
About FujiFilm UK Ltd
FujiFilm is a global leader in imaging technology, products and services including: digital cameras, photofinishing, digital storage, recording media, consumer/professional film, professional video, printing systems, medical imaging, office technology, flat panel displays and more. The company has 178 subsidiaries stretching across four continents. In the UK, Fujifilm has been supplying industry and consumer markets with high quality products and services for over 25 years. Fujifilm UK currently employs more than 450 employees and is one of the country’s most popular photographic and imaging brands.
RealVNC was founded by the original developers of VNC to promote, enhance and commercialize VNC. With over 100 million software downloads, VNC has been widely used in hundreds of different products and applications - from helpdesks to virtualization. Many millions of licenses to RealVNC’s commercial products have been shipped to customers throughout the world, and across all sectors. Customers range from individuals to the world’s largest organizations.