Twenty Years Later, RealVNC Is Still the Remote Access Solution Harness Roofing Trusts
As Harness Roofing expanded operations across the United States, RealVNC helped employees, managers, and IT teams stay connected, resolve issues faster, and keep projects moving, delivering reliable performance for more than two decades.
Since 1976, Harness Roofing has built its reputation the same way it builds roofs: by creating solutions designed to stand the test of time. As a family-owned commercial roofing and waterproofing contractor serving customers across the United States, the company has spent nearly five decades earning trust through responsive service, quality workmanship, and long-term relationships.
And that commitment to reliability extends well beyond the job site. It’s reflected in the technology the company chooses, the partnerships it maintains, and the tools employees depend on every day to serve customers efficiently.
For more than twenty years, RealVNC has been one of those trusted tools.
The problem
Growing Operations Created New Challenges
As Harness Roofing expanded its operations and added employees across multiple locations, keeping everyone connected became increasingly important.
Today, the company supports more than 175 Windows desktops and laptops across offices and home offices throughout the country. And with employees working from different locations, the IT team needed a reliable way to provide support without spending valuable time traveling between sites.
Before remote access became part of the company’s daily operations, troubleshooting often meant trying to diagnose issues over the phone. And as anyone who has ever provided IT support remotely can attest, what starts as a simple issue can quickly turn into a game of twenty questions, with valuable time lost before anyone gets to the root of the problem.
At the same time, managers and executives were collaborating on estimates, bids, and project approvals that couldn’t always wait for in-person meetings. And when project managers encountered issues on active job sites, they needed help right away rather than waiting for someone to travel to them.
As the business continued to grow, the need became clear: employees needed access to fast support and seamless collaboration no matter where they were working.
The solution
A Solution That Became Part of Everyday Operations
Harness Roofing first adopted RealVNC around 2004. What started as a way for IT to remotely access employee devices quickly evolved into something much bigger.
Rather than spending time trying to interpret a problem second-hand, the IT team could connect directly, identify the root cause, and get employees back up and running. And because users could watch issues being resolved in real time, support sessions often doubled as informal training opportunities.
Over time, employees became more confident using company applications, while the IT team spent less time addressing repeat issues.
The benefits soon extended beyond technical support.
Managers used RealVNC to review estimates, discuss bids, and collaborate with colleagues across locations. And executives could participate in important decisions without needing to be in the same office. When questions came up around active projects, teams could connect immediately and keep work moving forward.
The Future
Why RealVNC Continued to Earn Its Place
Over the years, Harness Roofing periodically evaluated other remote access solutions as new technologies entered the market and business requirements evolved.
And while plenty of products promised similar capabilities, RealVNC continued to prove its value where it mattered most: in everyday use.
The company consistently found that sessions were responsive, connections were reliable, and support interactions were smooth for both technicians and end users. And because the platform performed well day after day, employees could focus on their work instead of thinking about the tool itself.
That consistency became especially important as the organization grew. While other solutions were tested and evaluated, RealVNC continued delivering the performance and reliability the company had come to expect.
"One of the reasons we chose RealVNC was its responsiveness during photo reviews. Our COO frequently connects remotely to review project and inspection photos as part of the estimating process, sometimes flipping through 80 or more images in a single session.
With RealVNC, each photo appears almost instantly as he moves through the image set. Other remote-access and screen-sharing solutions we evaluated introduced noticeable lag when displaying the next photo, which made the review process frustrating.
RealVNC provided a much smoother experience and allowed him to review large numbers of photos efficiently from a remote location."
Tim Harness, IT Administrator, Harness Roofing
