{"id":20871,"date":"2023-07-10T16:44:52","date_gmt":"2023-07-10T16:44:52","guid":{"rendered":"https:\/\/www.realvnc.com\/?page_id=20871"},"modified":"2026-10-13T11:11:26","modified_gmt":"2026-10-13T10:11:26","slug":"remote-support-software","status":"publish","type":"page","link":"https:\/\/www.realvnc.com\/pt\/discover\/remote-support-software\/","title":{"rendered":"Remote Support Software"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"20871\" class=\"elementor elementor-20871\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ff1c076 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ff1c076\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-99732ec\" data-id=\"99732ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7089210 elementor-widget elementor-widget-heading\" data-id=\"7089210\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Elevate Client Satisfaction with Cutting-Edge Remote Support Software<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a8a9263 elementor-widget elementor-widget-text-editor\" data-id=\"a8a9263\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Businesses today are discovering that the best remote desktop software can increase productivity by providing remote employees with the technical support they need, when they need it.<\/p><p>When promoting remote work, remote support software should be intuitive, easy to use, secure, and accessible as well. Remote access software should also enable remote support, ensuring full visibility into software updates and security threats, and allowing for fast IT troubleshooting.<\/p><p>Here at RealVNC, we empower businesses across the globe with secure, cloud-based remote support and remote access software to deliver the best IT support.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-7897bee elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7897bee\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-235064b\" data-id=\"235064b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-36dfecd elementor-widget__width-auto primaryBtn wideBtn elementor-widget elementor-widget-button\" data-id=\"36dfecd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/connect\/download\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Start a trial<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c529fda elementor-widget__width-auto wideBtn transparentBtn_alt elementor-widget elementor-widget-button\" data-id=\"c529fda\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/en\/connect\/pricing\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Buy now<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e7c02ec\" data-id=\"e7c02ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1c85a53 elementor-widget elementor-widget-image\" data-id=\"1c85a53\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"456\" height=\"476\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/03\/browser-based-remote-access.png\" class=\"attachment-full size-full wp-image-16619\" alt=\"Illustration of a RealVNC remote session with display and connection settings\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/03\/browser-based-remote-access.png 456w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/03\/browser-based-remote-access-287x300.png 287w\" sizes=\"(max-width: 456px) 100vw, 456px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-26b3818 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"26b3818\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-08f5376\" data-id=\"08f5376\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b8bc8e7 elementor-widget elementor-widget-heading\" data-id=\"b8bc8e7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Advantages of using remote support software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2598ced elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2598ced\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Remote support solutions provide secure connections and cross-platform compatibility across common operating systems. It enhances the support experience for both customers and employees. Using remote PC support software for troubleshooting offers several major advantages.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-37dd56b elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"37dd56b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-7a49524\" data-id=\"7a49524\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ebbf808 elementor-widget elementor-widget-heading\" data-id=\"ebbf808\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Speed<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3608e16 elementor-widget elementor-widget-text-editor\" data-id=\"3608e16\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When a problem arises, you look for quick solutions you can implement immediately. That&#8217;s where <a href=\"\/en\/blog\/remote-support-guide\">remote support<\/a> systems come in handy. Rather than making an appointment and waiting for an expert to be available, or even traveling to resolve your issue in person, you can contact one on demand, in real time.<\/p><p>Most remote support tools use screen sharing to resolve problems swiftly. This approach minimizes expensive and frustrating downtime. Remote sessions ensure quick issue resolution, so you can get back to work without unnecessary delays.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-bf57521\" data-id=\"bf57521\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b03798b elementor-widget elementor-widget-image\" data-id=\"b03798b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"527\" height=\"396\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/virtual-device-access-1.png\" class=\"attachment-full size-full wp-image-9836\" alt=\"Woman working remotely on a laptop with a city skyline in the background\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/virtual-device-access-1.png 527w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/virtual-device-access-1-300x225.png 300w\" sizes=\"(max-width: 527px) 100vw, 527px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ead10c3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ead10c3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-cca8ee8\" data-id=\"cca8ee8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6b43999 elementor-widget elementor-widget-image\" data-id=\"6b43999\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1600\" height=\"1494\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Collaboration-2.png\" class=\"attachment-full size-full wp-image-11228\" alt=\"Illustration of a shared team schedule showing collaboration between users and managers\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Collaboration-2.png 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Collaboration-2-300x280.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Collaboration-2-1024x956.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Collaboration-2-768x717.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Collaboration-2-1536x1434.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-55d7875\" data-id=\"55d7875\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-e0a458b elementor-widget elementor-widget-heading\" data-id=\"e0a458b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Cost<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6e1b59b elementor-widget elementor-widget-text-editor\" data-id=\"6e1b59b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Remote access support software has eliminated the need for IT teams at every office location and the need for expensive infrastructure. This slashes the traditional operational costs of maintaining top-tier tech support for your personnel or clients. Remotely solving issues rapidly reduces staggering downtime costs, which can reach up to <a href=\"https:\/\/queue-it.com\/blog\/cost-of-downtime\">$25,000 per hour<\/a> for SMBs. This is especially critical for small businesses where every dollar and minute of productivity counts. These savings can also be passed on to customers, helping you remain competitive.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-36a1c48 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"36a1c48\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-193e82f\" data-id=\"193e82f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c3c966 elementor-widget elementor-widget-heading\" data-id=\"8c3c966\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Accessibility<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f103dac elementor-widget elementor-widget-text-editor\" data-id=\"f103dac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The best part of remote help desk software is that it makes support readily accessible from anywhere at any time, as long as you have a stable internet connection. Whether you&#8217;re working on-site or remotely, getting assistance with technical hiccups is just a few clicks away. A good remote support system can help you with everything from Windows PCs to your latest Raspberry Pi project.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-c0f1a27\" data-id=\"c0f1a27\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a16248a elementor-widget elementor-widget-image\" data-id=\"a16248a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1277\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2.png\" class=\"attachment-full size-full wp-image-11213\" alt=\"Illustration of an admin dashboard showing connection performance gauges\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2.png 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-300x239.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-1024x817.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-768x613.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-1536x1226.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-0b939d9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0b939d9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-50933a6\" data-id=\"50933a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59f79b2 elementor-widget elementor-widget-image\" data-id=\"59f79b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1306\" height=\"1136\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Security-homepage.png\" class=\"attachment-full size-full wp-image-11733\" alt=\"Illustration of a secure login window with password authentication\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Security-homepage.png 1306w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Security-homepage-300x261.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Security-homepage-1024x891.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Security-homepage-768x668.png 768w\" sizes=\"(max-width: 1306px) 100vw, 1306px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3a0d855\" data-id=\"3a0d855\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fc6e479 elementor-widget elementor-widget-heading\" data-id=\"fc6e479\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Security<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-984766b elementor-widget elementor-widget-text-editor\" data-id=\"984766b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you&#8217;re granting an outside agent access to your device and sensitive information, you&#8217;ll want to be able to depend on your <a href=\"\/en\/connect\/security\">security<\/a> systems. The best remote computer support software solutions will minimize security risks while providing secure remote control features.<\/p><p>In fact, remote support providers can also meet businesses&#8217; security needs by performing routine patching, updates, and maintenance on their behalf, with work completed by the remote access company&#8217;s security experts.<\/p><p>When required, new integrations can be completed remotely. This means security is automated and updated without the company having to worry about it.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d609388 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d609388\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-8cb50f6\" data-id=\"8cb50f6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8c9301b elementor-widget elementor-widget-heading\" data-id=\"8c9301b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Satisfaction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-555048a elementor-widget elementor-widget-text-editor\" data-id=\"555048a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Overall, using secure remote support software makes life much easier. Your teams and your customers can get hassle-free solutions delivered instantly.<\/p><p>Remote users are particularly satisfied with the timely support they receive, which enables seamless remote desktop access and control. An increase in first-call resolution also increases employee and client satisfaction.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e05debc\" data-id=\"e05debc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d98a77d elementor-widget elementor-widget-image\" data-id=\"d98a77d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1499\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Support.png\" class=\"attachment-full size-full wp-image-11203\" alt=\"Illustration of a chat between a technician and a user during a remote support session\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Support.png 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Support-300x281.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Support-1024x959.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Support-768x720.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Support-1536x1439.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-08b3b9a elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"08b3b9a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e57a54\" data-id=\"8e57a54\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dd3a980 elementor-widget elementor-widget-heading\" data-id=\"dd3a980\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">The two types of remote support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7491631 elementor-widget elementor-widget-image\" data-id=\"7491631\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"940\" height=\"704\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image2.png\" class=\"attachment-full size-full wp-image-22661\" alt=\"Image of two people using remote support software\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image2.png 940w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image2-300x225.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image2-768x575.png 768w\" sizes=\"(max-width: 940px) 100vw, 940px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9ae51b3 elementor-widget elementor-widget-heading\" data-id=\"9ae51b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Various remote access tools provide support, enabling users to remotely control and troubleshoot computers from a distance. PC remote support can be delivered in two ways: on-demand or unattended.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f84c1b4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f84c1b4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-53fcf40\" data-id=\"53fcf40\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-46e1b01 elementor-widget elementor-widget-heading\" data-id=\"46e1b01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">On-demand remote support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b673bc5 elementor-widget elementor-widget-text-editor\" data-id=\"b673bc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"\/en\/connect\/on-demand-assist\/\">On-demand remote support<\/a> allows IT teams to provide support instantly when users request it. With this approach, the technician takes control of a user&#8217;s device to resolve the issue once authorized. For this method to work, the user must be present to grant the technician access.<\/p><p>On-demand assistance can be completed using remote assistance software that the user has installed already. It can also be software downloaded specifically for the help session.<\/p><p>During on-demand support sessions, a seamless file transfer tool is often used to efficiently transfer necessary files between the technician and the user, enabling simple file transfers without disrupting the workflow.<\/p><p>A common approach to on-demand remote support is for the user to download a remote support app that generates a unique session code. The technician can then use this code to complete access to the device.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-f76a5cc\" data-id=\"f76a5cc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-985536d elementor-widget elementor-widget-heading\" data-id=\"985536d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Unattended remote support<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-318c64b elementor-widget elementor-widget-text-editor\" data-id=\"318c64b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The second method of providing remote support is unattended, in which a technician provides support without the user being present. This method allows the technician to access computers remotely for unattended support.<\/p><p>This method requires the remote support software to be installed on the user&#8217;s device. For example, a company&#8217;s tech team will install an agent app on all the systems.<\/p><p>With this in place, a technician can remotely access these computers when needed. Although this can solve individual issues as they occur, it is more useful for routine maintenance.<\/p><p>One example is rolling out general patches or updates, which can help complete tasks when the device is not in use, minimizing the downtime needed for computer maintenance.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a125e4c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a125e4c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2fb3117\" data-id=\"2fb3117\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0038cc7 elementor-widget elementor-widget-heading\" data-id=\"0038cc7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Useful features for remote assistance software<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-43853c9 elementor-widget elementor-widget-heading\" data-id=\"43853c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">When choosing a remote support tool, it's important to consider the most useful remote support software features.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9f9bc9e elementor-widget elementor-widget-icon-tabs\" data-id=\"9f9bc9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t         <div id=\"icon-tabs-9f9bc9e\" class=\"icon-tabs\" data-tabid=\"9f9bc9e\">\n            <div class=\"icon-tabs-nav\">\n                <ul class=\"icon-tab-top-icon\">\n                                        <li data-group-id=\"\" id=\"screen-sharing\" data-tab-id=\"screen-sharing\" class=\"icon-tab icon-tab-active\">\n                                                        <div class=\"icon-tab-text d-block\">\n                                Screen sharing                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"remote-access\" data-tab-id=\"remote-access\" class=\"icon-tab icon-tab-inactive\">\n                                                        <div class=\"icon-tab-text d-block\">\n                                Remote access                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"file-sharing\" data-tab-id=\"file-sharing\" class=\"icon-tab icon-tab-inactive\">\n                                                        <div class=\"icon-tab-text d-block\">\n                                File sharing                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"unattended-access\" data-tab-id=\"unattended-access\" class=\"icon-tab icon-tab-inactive\">\n                                                        <div class=\"icon-tab-text d-block\">\n                                Unattended access                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"session-sharing\" data-tab-id=\"session-sharing\" class=\"icon-tab icon-tab-inactive\">\n                                                        <div class=\"icon-tab-text d-block\">\n                                Session sharing                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"multi-monitor-support\" data-tab-id=\"multi-monitor-support\" class=\"icon-tab icon-tab-inactive\">\n                                                        <div class=\"icon-tab-text d-block\">\n                                Multi-monitor support                                <\/div>\n                                                <\/li>\n                                        <\/ul>\n            <\/div>\n        <\/div>\n                <div class=\"icon-tabs-content\">\n                    <div data-group-tab-id=\"\" id=\"screen-sharing-tab\" class=\"icon-tab-content active\" data-title-link=\"screen-sharing\">\n                                    <p>Screen sharing is a fundamental part of remote desktop support software. Technicians can see the device screen as they work, which is a key factor in the efficiency of remote support.<\/p><p>It also speeds up diagnoses and solutions; screen sharing lets device users follow along as technicians resolve their issues, enabling a deeper understanding that can prevent the issue from recurring.<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"remote-access-tab\" class=\"icon-tab-content inactive\" data-title-link=\"remote-access\">\n                                    <p>In some software, screen sharing stops when viewing the other user's screen. Ensure your remote support software includes remote access and control capabilities, enabling technicians to take over devices and resolve issues quickly.<\/p><p>The ability to interact with remote devices is central to a strong remote support service, making it a must-have for IT professionals and managed service providers alike.<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"file-sharing-tab\" class=\"icon-tab-content inactive\" data-title-link=\"file-sharing\">\n                                    <p>Sometimes, an issue can only be solved by adding or accessing files stored on another device or server. For instance, if the problem comes down to a corrupted or outdated file, or if you're unlucky enough to have malware lurking on your system.<\/p><p>In that situation, it's crucial that your <a href=\"\/en\/blog\/remote-access\/\">remote access<\/a> software includes a fully secure file-sharing capability that allows you to safely transfer files between connected devices.<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"unattended-access-tab\" class=\"icon-tab-content inactive\" data-title-link=\"unattended-access\">\n                                    <p>If your team or clients' devices must be updated remotely, you need a service that provides <a href=\"\/en\/blog\/unattended-remote-support-boosting-it-efficiency-flexibility-and-security\/\">unattended access<\/a>. This feature lets a support technician access a computer without the user being present. It enables remote updating or patching on individual devices and is also useful for connecting to unattended servers. This makes it an essential tool for endpoint management across your organization.<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"session-sharing-tab\" class=\"icon-tab-content inactive\" data-title-link=\"session-sharing\">\n                                    <p>Sometimes, a problem is so complex that it needs a team of people or at least a second pair of eyes to troubleshoot it. In this case, a support technician will need to call on a colleague or supervisor. Remote assistance software that supports session sharing enables this, broadening the range of issues that can be resolved remotely. It's one of the most valuable collaboration tools for support teams.<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"multi-monitor-support-tab\" class=\"icon-tab-content inactive\" data-title-link=\"multi-monitor-support\">\n                                    <p>Multi-monitor support in remote support software allows technicians and users to view and <a href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360006483577-Working-with-multiple-monitors-in-RealVNC-Connect\">interact with multiple screens<\/a> connected to a remote computer.<\/p><p>This feature is essential for providing effective and efficient support, especially in professional environments where multiple monitors are commonly used.<\/p>                            <\/div>\n                <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-30ec0bd elementor-widget elementor-widget-image\" data-id=\"30ec0bd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"999\" height=\"957\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image3.png\" class=\"attachment-large size-large wp-image-22666\" alt=\"Image of individuals connecting to devices remotely.\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image3.png 999w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image3-300x287.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/09\/image3-768x736.png 768w\" sizes=\"(max-width: 999px) 100vw, 999px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a9e74fd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a9e74fd\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6a9a9cf\" data-id=\"6a9a9cf\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d7e977 elementor-widget elementor-widget-heading\" data-id=\"5d7e977\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why you should choose RealVNC's software for your remote desktop solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-ddaac22 elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ddaac22\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7c5de0c\" data-id=\"7c5de0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ed43c9b elementor-widget elementor-widget-text-editor\" data-id=\"ed43c9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RealVNC\u00ae&#8217;s feature-rich remote access software provides a host of benefits that allow users to enjoy smooth, secure, and quick remote support. It also supports mobile devices, enabling users to control and access macOS and Android devices from a computer for tasks such as in-session chat messages, remote monitoring, and troubleshooting.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad2c473 elementor-widget elementor-widget-heading\" data-id=\"ad2c473\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ease of use<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-39a044f elementor-widget elementor-widget-text-editor\" data-id=\"39a044f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Deliver instant customer support in real-time, on any device, anywhere. The user-friendly <a href=\"\/en\/connect\/\">RealVNC\u00ae Connect platform<\/a> gives you full control like you&#8217;re in the driver&#8217;s seat. With full support for every operating system, including Windows, macOS, iOS, Linux systems, FreeBSD, Raspberry Pi, Chrome OS, Windows Server, and Android, it couldn&#8217;t be easier to establish a truly comprehensive remote support environment for your business.<\/p><p>The single consolidated platform simplifies support by eliminating the need to maintain multiple solutions, allowing you to focus on delivering the top-quality service your clients deserve. It integrates seamlessly with your existing systems without requiring a complete infrastructure overhaul.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-d734b31\" data-id=\"d734b31\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73e53a7 elementor-widget elementor-widget-image\" data-id=\"73e53a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2026\/10\/realvnc-connect-dashboard-remote-support-1024x349.webp\" class=\"attachment-large size-large wp-image-127706\" alt=\"RealVNC Connect dashboard showing remote devices and connection options\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2026\/10\/realvnc-connect-dashboard-remote-support-1024x349.webp 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2026\/10\/realvnc-connect-dashboard-remote-support-300x102.webp 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2026\/10\/realvnc-connect-dashboard-remote-support-768x262.webp 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2026\/10\/realvnc-connect-dashboard-remote-support.webp 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-091c535 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"091c535\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-c2119a1\" data-id=\"c2119a1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-64b8703 elementor-widget elementor-widget-image\" data-id=\"64b8703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1277\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2.png\" class=\"attachment-full size-full wp-image-11213\" alt=\"Illustration of an admin dashboard showing connection performance gauges\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2.png 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-300x239.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-1024x817.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-768x613.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Reliability-2-1536x1226.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-241ce41\" data-id=\"241ce41\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dcd5861 elementor-widget elementor-widget-heading\" data-id=\"dcd5861\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reliability<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d74a7c9 elementor-widget elementor-widget-text-editor\" data-id=\"d74a7c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Any worthwhile<a href=\"\/en\/discover\/remote-access-instant-customer-support\"> remote customer support<\/a> solution has to meet a gold standard of reliability. Your customers may turn to the competition if you cannot deliver the promised support. RealVNC is a solid choice, backed by a 20-year track record of providing top-tier customer service to over 90,000 satisfied enterprise clients. Rest assured that you&#8217;re in safe hands.<\/p><p>With auto-adjusting connections and high-speed streaming, RealVNC consistently achieves 99.9% uptime, providing a connection experience as close to in-person as possible, even over slower connections.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-712205c elementor-section-content-middle elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"712205c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-de967e8\" data-id=\"de967e8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a6e97ce elementor-widget elementor-widget-heading\" data-id=\"a6e97ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Security<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-743e101 elementor-widget elementor-widget-text-editor\" data-id=\"743e101\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>RealVNC uses enterprise-grade security features, including two-factor authentication (2FA) and 128- or 256-bit AES-encrypted connections, to ensure that all your data remains completely safe. It begins with the RealVNC philosophy: every connection is treated as if it were created in a hostile environment. That means sessions are never recorded and can never be decrypted. The owner of the remote device always has the final say in who can connect to it.<\/p><p>There&#8217;s also full transparency at all times. If any vulnerabilities are detected, they are published immediately and fixed as quickly as possible. In addition, the RealVNC Connect platform supports PCI DSS, GDPR, <a href=\"\/wp-content\/uploads\/2025\/02\/RealVNC-NIS2-White-Paper.pdf\">NIS2<\/a>, and HIPAA compliance, meeting the highest industry standards for securing remote access. In fact, RealVNC Connect is the first and only remote access solution to undergo an independent <a href=\"\/en\/news\/realvnc-becomes-first-and-only-remote-access-solution-to-complete-white-box-audit-to-validate-security\/\">white box security audit<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-9716049\" data-id=\"9716049\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0be095d elementor-widget elementor-widget-image\" data-id=\"0be095d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"430\" height=\"459\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Home-page-mobile-security.png\" class=\"attachment-full size-full wp-image-9433\" alt=\"Illustration of a user profile with password authentication and security settings\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Home-page-mobile-security.png 430w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/Home-page-mobile-security-281x300.png 281w\" sizes=\"(max-width: 430px) 100vw, 430px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-a372186 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a372186\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e6026d2\" data-id=\"e6026d2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-18a01ea elementor-widget elementor-widget-image\" data-id=\"18a01ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1348\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/01\/Flexibility-2.png\" class=\"attachment-full size-full wp-image-15673\" alt=\"Illustration of a device owner managing remote access settings and permissions\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/01\/Flexibility-2.png 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/01\/Flexibility-2-300x253.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/01\/Flexibility-2-1024x863.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/01\/Flexibility-2-768x647.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/01\/Flexibility-2-1536x1295.png 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ff9f6c6\" data-id=\"ff9f6c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dadd350 elementor-widget elementor-widget-heading\" data-id=\"dadd350\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Scalability<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ad53db1 elementor-widget elementor-widget-text-editor\" data-id=\"ad53db1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>When your business grows, you need confidence that your remote support solution can grow with it. RealVNC Connect gives access control to thousands of devices with just a few clicks. You can manage user access at a granular level or define permissions centrally. It&#8217;s entirely up to you. Whether you&#8217;re a startup or among the <a href=\"\/en\/connect\/plan\/enterprise\/\">large businesses<\/a> managing thousands of endpoints, RealVNC scales to meet your needs.<\/p><p>So no matter what challenges your organization faces as it scales up operations, you can relax in the knowledge that your remote support software will be with you every step of the way.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Elevate Client Satisfaction with Cutting-Edge Remote Support Software Businesses today are discovering that the best remote desktop software can increase productivity by providing remote employees with the technical support they need, when they need it. When promoting remote work, remote support software should be intuitive, easy to use, secure, and accessible as well. Remote access &#8230; <a title=\"Remote Support Software\" class=\"read-more\" href=\"https:\/\/www.realvnc.com\/pt\/discover\/remote-support-software\/\" aria-label=\"Read more about Remote Support Software\">Read more<\/a><\/p>\n","protected":false},"author":32,"featured_media":0,"parent":1561,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"class_list":["post-20871","page","type-page","status-publish"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v28.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Remote Support Software: Fast, Secure IT Support | RealVNC\u00ae<\/title>\n<meta name=\"description\" content=\"Remote support software should provide fast, easy, and secure troubleshooting for both staff and clients. Try RealVNC&#039;s software for remote support success.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realvnc.com\/pt\/discover\/remote-support-software\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Remote Support Software\" \/>\n<meta property=\"og:description\" content=\"Remote support software should provide fast, easy, and secure troubleshooting for both staff and clients. 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