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Customer Success Executive

An exciting opportunity has arisen for a talented Customer Success Executive to join our successful and expanding team at RealVNC.

The company

RealVNC® is a highly successful software company based in Cambridge (UK) city centre. As the original developers of VNC® remote access technology our software is used by hundreds of millions of users worldwide from the non-technical home user to IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.

The role

Due to our expanding product range and ever increasing global demand for VNC software we are currently seeking a Customer Success Executive to join our growing Sales team. Reporting to the Sales Manager this role offers superb opportunities for personal and professional development whilst working with an already successful global brand. If successful, you’ll be responsible for helping our customers maximise the value they get from our products and services with a view to securing extended subscription renewals and growing the utilisation of the services they have purchased.

Working within the sales team, you’ll be the first point of contact for product/account related enquiries for all VNC Connect subscription customers. Responsibilities will include providing product on-boarding support, account management, new product introduction and training, and subscription renewal administration. 

This is a quota carrying role requiring you to build professional relationships with customer stakeholders in order to increase the size of the account and secure subscription renewals. This will be achieved through new feature/product demonstrations, cross selling and upselling, referral generation, and leveraging references and case studies. You will work closely with the sales, support, product and finance teams to ensure we deliver a first-class customer service for every customer.

As a customer advocate you will also always be collecting and recording detailed customer insights and information, for the purposes of helping RealVNC improve our services and build products that delight. 

You

  • have outstanding interpersonal, communication and listening skills
  • have a polite, friendly and confident telephone manner, and can use this to obtain a positive outcome when speaking to customers 
  • are confident speaking with, and presenting to, clients up to Director level
  • are well organised, attentive to detail and thorough, even under pressure
  • have initiative and self-motivation
  • can acquire, understand and articulate complex concepts
  • are computer confident with experience of using programs including Microsoft Office and Outlook
  • have excellent oral and written communication skills
  • have a passionate interest in technology 
  • are educated to A level or equivalent

Anything else?

Previous customer success / account development / technology sales experience.

Benefits

Reporting to the Head of Sales, this role offers a unique opportunity to join our Sales Team, working for a successful, growing company with a recognised global brand and huge potential and vision. If you’re successful, you’ll be compensated with an attractive package which will be appropriate to your skills and experience. We also offer generous benefits, including a contributory pension and private dental and medical care. 

We understand that people work differently, so our employees can work flexibly around our core hours, and we expect some flexibility in return. Currently we are all working remotely, post COVID-19, we will be operating a hybrid work environment where employees combine working remotely and working from the office. You will therefore need to be able to easily commute to our Cambridge office for meetings on a regular basis. 

How to apply

If you’d like to join RealVNC as a Customer Success Executive, please click on the ‘apply for this job’ button and fill in your details. 

RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you’re invited to interview you’ll be required to provide proof of your eligibility to work.

RealVNC is an equal opportunities employer, committed to staff welfare and professional development.

Staffing and Recruitment Agencies 

To all Staffing and Recruiting Agencies: Our website is only intended for individuals and preferred suppliers of RealVNC. Staffing and recruiting agencies and individuals being represented by an agency that is not a preferred supplier are not authorized to use this site or to submit profiles, applications or CVs, or to forward CVs directly to employees or any other company location, and any such submissions will be considered unsolicited.

RealVNC does not accept unsolicited CVs or applications from agencies other than preferred suppliers. RealVNC is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.


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