{"id":102865,"date":"2026-05-25T10:18:35","date_gmt":"2026-05-25T09:18:35","guid":{"rendered":"https:\/\/www.realvnc.com\/connect\/customers\/qtrac\/"},"modified":"2026-06-10T09:25:50","modified_gmt":"2026-06-10T08:25:50","slug":"case-study-qtrac","status":"publish","type":"customer","link":"https:\/\/www.realvnc.com\/nl\/connect\/customers\/case-study-qtrac\/","title":{"rendered":"Qtrac"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"102865\" class=\"elementor elementor-102865 elementor-26635\" data-elementor-post-type=\"customer\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8287865 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8287865\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d79a195\" data-id=\"d79a195\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6bae487 elementor-widget elementor-widget-heading\" data-id=\"6bae487\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RealVNC Connect is Qtracs exclusieve oplossing voor externe toegang.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d36abcd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d36abcd\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-bd654c0\" data-id=\"bd654c0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b48062 elementor-widget elementor-widget-heading\" data-id=\"7b48062\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\"><p>Onze klant Qtrac is een toonaangevende leverancier van technologie voor wachtrijbeheer en het maken van afspraken, waarmee miljoenen mensen over de hele wereld een betere klantervaring hebben in de detailhandel, de gezondheidszorg, het onderwijs en de publieke dienstverlening.<\/p> \n<p>\nBedrijven die de technologie van Qtrac gebruiken, zijn er elke dag van afhankelijk. Het is dus essentieel dat het ondersteuningsteam van Qtrac problemen zo snel mogelijk kan identificeren en proactief kan aanpakken. Door apparaten op honderden locaties wereldwijd op afstand te bewaken, ontdekken en verhelpen ze regelmatig problemen voordat hun klanten er zelfs maar iets van merken.   \n<\/p>\n<p>Na problemen te hebben ondervonden met andere leveranciers van software voor externe toegang, vertrouwt Qtrac nu uitsluitend op <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a> voor zijn behoeften aan externe toegang.  <\/p><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-95f546a elementor-widget elementor-widget-spacer\" data-id=\"95f546a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-50cda89 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"50cda89\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bdc06ec\" data-id=\"bdc06ec\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2690899 elementor-widget elementor-widget-spacer\" data-id=\"2690899\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-26d8db7 elementor-widget elementor-widget-heading\" data-id=\"26d8db7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Het probleem<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-956bb12 elementor-widget elementor-widget-heading\" data-id=\"956bb12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De behoefte aan een snelle oplossing voor externe toegang<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f32b3c8 elementor-widget elementor-widget-text-editor\" data-id=\"f32b3c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Het ondersteuningsteam van Qtrac had een oplossing nodig voor externe toegang die snel, veilig en gebruiksvriendelijk is.  <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Na aanvankelijk een andere bekende leverancier te hebben gebruikt, raakte het team gefrustreerd door de noodzaak om elke keer als ze toegang nodig hadden opnieuw een beveiligde verbinding op te zetten. Het herhaaldelijk invoeren van inloggegevens en het invullen van CAPTCHA-formulieren was vervelend en kostte kostbare tijd.   <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">De gebruikersinterface van de software gaf ook alle apparaten van Qtrac in \u00e9\u00e9n lange lijst weer, wat navigatie tot een uitdaging maakte. Als iemand een specifiek apparaat wilde openen, moest hij of zij duizenden items doorzoeken op zoek naar het gewenste apparaat.   <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Een snelle respons is cruciaal voor de waardepropositie van Qtrac, dus probeerde Qtrac een tweede bekende leverancier van externe toegang, maar ondervond het opnieuw precies dezelfde problemen.  <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6a40181 elementor-widget elementor-widget-heading\" data-id=\"6a40181\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Ontdekking<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00eb8f3 elementor-widget elementor-widget-heading\" data-id=\"00eb8f3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RealVNC Connect biedt snelle, veilige en eenvoudig te navigeren externe toegang.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aefe0d8 elementor-widget elementor-widget-text-editor\" data-id=\"aefe0d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Na twee teleurstellende pogingen om de juiste oplossing te vinden, probeerde het ondersteuningsteam van Qtrac <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a> en keek niet meer om.  <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">In tegenstelling tot andere software voor ondersteuning op afstand, kon het ondersteuningsteam van Qtrac met <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a> gedurende langere perioden beveiligde verbindingen tot stand brengen. Dit betekende dat ze niet herhaaldelijk inloggegevens hoefden op te geven en CAPCHA-formulieren hoefden in te vullen. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Ze vonden de gebruikersinterface ook veel gemakkelijker te gebruiken. <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a> stelt het ondersteuningsteam in staat om grote aantallen apparaten te organiseren in groepen, per klant. Dit maakte het vinden van een bepaald apparaat veel sneller en intu\u00eftiever. <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Het Qtrac team was erg blij met deze voordelen. Als Qtrac kwaliteitsmanager   <\/span><span data-contrast=\"none\">Aleks Nikolovski legt uit dat het team RealVNC op elk apparaat wilde uitrollen:  <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">&#8220;We realiseerden ons meteen dat de gebruikersinterface veel beter was voor ons en veel gebruiksvriendelijker voor het helpdeskteam. Vrij snel zeiden we: &#8216;Laten we gewoon alles op RealVNC overzetten.'&#8221; <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9db13a6 elementor-widget elementor-widget-heading\" data-id=\"9db13a6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">De oplossing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-447352e elementor-widget elementor-widget-heading\" data-id=\"447352e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">RealVNC Connect maakt het instellen van apparaten veel eenvoudiger<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5020231 elementor-widget elementor-widget-text-editor\" data-id=\"5020231\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Naast het monitoren van apparaten in operationele omgevingen, gebruikt Qtrac nu <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a> om het installatieproces voor zijn klanten te stroomlijnen.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Tijdens de productiecyclus worden nieuwe kiosk apparaten verbonden met het lokale netwerk van het ondersteuningsteam met behulp van <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a>. RealVNC Connect wordt vervolgens gebruikt om alle software en scripts te installeren en licenties te activeren.   <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Nadat de kiosk grondig is getest, wordt hij verzonden naar de klant, die alleen nog maar voor internettoegang hoeft te zorgen om volledig operationeel te worden.  <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Omdat het supportteam van Qtrac de beveiligde verbinding met <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a> kan handhaven tijdens het transport, kunnen ze de kiosk beginnen te monitoren zodra deze in gebruik is.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-47bf0c4 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"47bf0c4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7b16241\" data-id=\"7b16241\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-9886794 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9886794\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8d8e04d\" data-id=\"8d8e04d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3c3c9c5 elementor-widget elementor-widget-image\" data-id=\"3c3c9c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"635\" height=\"280\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/thumbnail_QtracVR-Logo-only-R-yellow.png\" class=\"attachment-large size-large wp-image-102874\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/thumbnail_QtracVR-Logo-only-R-yellow.png 635w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/thumbnail_QtracVR-Logo-only-R-yellow-300x132.png 300w\" sizes=\"(max-width: 635px) 100vw, 635px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-df7786d\" data-id=\"df7786d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4341714 elementor-widget elementor-widget-spacer\" data-id=\"4341714\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ed6caee elementor-widget elementor-widget-heading\" data-id=\"ed6caee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\"Als ondersteuningsteam proberen we proactief te zijn en RealVNC Connect helpt ons daarbij. We kunnen Apparaten naar onze klanten sturen die alleen maar een internetverbinding nodig hebben, en meteen beginnen met het monitoren op problemen. We kunnen zo snel reageren op problemen dat we ze meestal al oplossen voordat onze klanten er erg in hebben.\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-74eb33b elementor-widget elementor-widget-spacer\" data-id=\"74eb33b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-c2879d6 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"c2879d6\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-172241b\" data-id=\"172241b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6417996 elementor-widget elementor-widget-spacer\" data-id=\"6417996\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5096d44 elementor-widget elementor-widget-heading\" data-id=\"5096d44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Resultaten<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e2e38ba elementor-widget elementor-widget-heading\" data-id=\"e2e38ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Met klanten in de rij heeft Qtrac grote ambities<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-abcde43 elementor-widget elementor-widget-text-editor\" data-id=\"abcde43\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Het Qtrac Virtual Queueing and Appointment scheduling platform verwijdert stress en verveling uit de ervaringen van klanten, wat leidt tot hogere verkoopcijfers en een betere moraal bij het personeel.  <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">Met duizenden overheidskantoren, banken, winkels en zorginstellingen die hun klanten nog steeds vragen om in lange rijen te staan, is het groeipotentieel van Qtrac enorm.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">RealVNC staat klaar om Qtrac te helpen bij elke stap van de uitbreiding. Zoals Aleks uitlegt:   <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p><p><span data-contrast=\"none\">&#8220;Als ondersteuningsteam proberen we proactief te zijn en <a href=\"https:\/\/www.realvnc.com\/nl\/verbinden\/\">RealVNC Connect<\/a> helpt ons daarbij. We kunnen apparaten naar onze klanten sturen die alleen maar een internetverbinding nodig hebben, en meteen beginnen met het monitoren van eventuele problemen. We kunnen zo snel reageren op problemen dat we ze meestal al oplossen voordat onze klanten er erg in hebben.&#8221;  <\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\"> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9346586 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9346586\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2e05446\" data-id=\"2e05446\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4624c5f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4624c5f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-ce5ec34\" data-id=\"ce5ec34\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-984085a elementor-widget elementor-widget-image\" data-id=\"984085a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"680\" height=\"860\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/features-hero-virtual-queue-hardware-customer-680x860-1.jpg\" class=\"attachment-large size-large wp-image-102877\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/features-hero-virtual-queue-hardware-customer-680x860-1.jpg 680w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/features-hero-virtual-queue-hardware-customer-680x860-1-237x300.jpg 237w\" sizes=\"(max-width: 680px) 100vw, 680px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-007522f\" data-id=\"007522f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-79ed73c elementor-widget elementor-widget-spacer\" data-id=\"79ed73c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-83585df elementor-widget elementor-widget-heading\" data-id=\"83585df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">\"We realiseerden ons meteen dat de gebruikersinterface veel beter was voor ons en veel gebruiksvriendelijker voor het helpdeskteam. Vrij snel zeiden we: 'Laten we gewoon alles op RealVNC overzetten.'\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413e237 elementor-widget elementor-widget-spacer\" data-id=\"413e237\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>&#8220;We realiseerden ons meteen dat de gebruikersinterface veel beter was voor ons en veel gebruiksvriendelijker voor het helpdeskteam. Vrij snel zeiden we: &#8216;Laten we gewoon alles op RealVNC overzetten.'&#8221;<\/p>\n<p>Aleks Nikolovski<\/p>\n","protected":false},"featured_media":102881,"template":"","customer_category":[55,56],"class_list":["post-102865","customer","type-customer","status-publish","has-post-thumbnail","hentry","customer_category-retail-and-hospitality","customer_category-technology-and-research"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.7 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Qtrac - RealVNC\u00ae<\/title>\n<meta name=\"description\" content=\"Na problemen te hebben ondervonden met andere leveranciers van software voor externe toegang, vertrouwt Qtrac nu uitsluitend op RealVNC Connect voor zijn behoeften aan externe toegang.\" \/>\n<meta name=\"robots\" content=\"index, nofollow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realvnc.com\/nl\/connect\/customers\/case-study-qtrac\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Qtrac\" \/>\n<meta property=\"og:description\" content=\"Na problemen te hebben ondervonden met andere leveranciers van software voor externe toegang, vertrouwt Qtrac nu uitsluitend op RealVNC Connect voor zijn behoeften aan externe toegang.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.realvnc.com\/nl\/connect\/customers\/case-study-qtrac\/\" \/>\n<meta property=\"og:site_name\" content=\"RealVNC\u00ae\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/realvnc\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-10T08:25:50+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/qtrac-hero-3-min.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1500\" \/>\n\t<meta property=\"og:image:height\" content=\"905\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@realvnc\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/nl\\\/connect\\\/customers\\\/case-study-qtrac\\\/\",\"url\":\"https:\\\/\\\/www.realvnc.com\\\/nl\\\/connect\\\/customers\\\/case-study-qtrac\\\/\",\"name\":\"Qtrac - 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