{"id":27973,"date":"2023-12-07T13:27:21","date_gmt":"2023-12-07T13:27:21","guid":{"rendered":"https:\/\/www.realvnc.com\/?page_id=27973"},"modified":"2023-12-14T13:42:05","modified_gmt":"2023-12-14T13:42:05","slug":"security-new","status":"publish","type":"page","link":"https:\/\/www.realvnc.com\/ko\/connect\/security-new\/","title":{"rendered":"Security"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"27973\" class=\"elementor elementor-27973\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a18b3d2 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a18b3d2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1a95e70\" data-id=\"1a95e70\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d767e2 elementor-widget elementor-widget-heading\" data-id=\"1d767e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Security<br>and compliance\u200b<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bd6c88d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"bd6c88d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">RealVNC Connect is built from the ground up with security in mind, affording you the flexibility and access you need while providing the controls and privacy required by regulations.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c042078 elementor-align-left elementor-widget__width-initial elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"c042078\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-orange button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/manage.realvnc.com\/trial\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Start your free trial now <svg width=\"16\" height=\"16\" viewBox=\"0 0 16 16\" fill=\"none\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"> <path d=\"M0 7.00008V9.00008H12L6.5 14.5001L7.92 15.9201L15.84 8.00008L7.92 0.0800781L6.5 1.50008L12 7.00008H0Z\" fill=\"black\"\/> <\/svg><\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-ccc1815\" data-id=\"ccc1815\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8a4160f elementor-widget elementor-widget-image\" data-id=\"8a4160f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"492\" height=\"484\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/Group-44816.png\" class=\"attachment-full size-full wp-image-28001\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/Group-44816.png 492w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/Group-44816-300x295.png 300w\" sizes=\"(max-width: 492px) 100vw, 492px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4a0c69f1 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"4a0c69f1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-2b5bf3f4\" data-id=\"2b5bf3f4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2c9c330f elementor-widget elementor-widget-heading\" data-id=\"2c9c330f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Our fundamental security principles<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5129e636 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5129e636\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-5f46e352\" data-id=\"5f46e352\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b4ff84e elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"2b4ff84e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/ensure-security.svg\" class=\"attachment-full size-full wp-image-25714\" alt=\"secure\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">High-trust services<\/h3><p class=\"elementor-image-box-description\">You don't have to trust RealVNC as a company to trust our software and services<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3083de79\" data-id=\"3083de79\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1e089a7 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"1e089a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/secure-data-storage.svg\" class=\"attachment-full size-full wp-image-28009\" alt=\"\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Secure data storage<\/h3><p class=\"elementor-image-box-description\">We do not record your sessions, and data cannot be decrypted now or in the future<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-3f74da8c\" data-id=\"3f74da8c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4fabf2d0 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"4fabf2d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/school-7.svg\" class=\"attachment-full size-full wp-image-26138\" alt=\"multi-platform\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Secure environment<\/h3><p class=\"elementor-image-box-description\">Every connection is treated as though it is made in a hostile environment<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-14a00387\" data-id=\"14a00387\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b0fc5e1 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"3b0fc5e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><img decoding=\"async\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/collaboration-icon.svg\" class=\"attachment-full size-full wp-image-27316\" alt=\"collaboration\" \/><\/figure><div class=\"elementor-image-box-content\"><h3 class=\"elementor-image-box-title\">Connection control<\/h3><p class=\"elementor-image-box-description\">The owner of the remote computer ultimately decides who is able to connect<\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-31514b3 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"31514b3\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-63d51c4\" data-id=\"63d51c4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-025d919 elementor-widget elementor-widget-html\" data-id=\"025d919\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n.icon-tabs-nav ul{\n    justify-content: flex-start;\n}\n.icon-tabs-nav ul > li{\n    padding: 5px;\n}\n    .icon-tabs-nav ul > li.icon-tab-active div{\n        color: #016FE1!important;\n        background: rgba(40, 140, 244, 0.2)!important;\n        border-radius: 4px;\n    }\n    .icon-tabs-nav ul > li > .icon-tab-text{\n        color: #5A6072;\n        font-weight: 700;\n        font-size: 16px;\n         padding: 10px 20px;\n        line-height: 20px;\n    }\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44d0871 elementor-widget elementor-widget-icon-tabs\" data-id=\"44d0871\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t         <div id=\"icon-tabs-44d0871\" class=\"icon-tabs\" data-tabid=\"44d0871\">\n            <div class=\"icon-tabs-nav\">\n                <ul class=\"\">\n                                        <li data-group-id=\"\" id=\"general-questions\" data-tab-id=\"general-questions\" class=\"icon-tab icon-tab-active\">\n                                                        <div class=\"icon-tab-text \">\n                                GENERAL QUESTIONS                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"device-access\" data-tab-id=\"device-access\" class=\"icon-tab icon-tab-inactive\">\n                                                        <div class=\"icon-tab-text \">\n                                DEVICE ACCESS                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"on-demand-assist\" data-tab-id=\"on-demand-assist\" class=\"icon-tab icon-tab-inactive\">\n                                                        <div class=\"icon-tab-text \">\n                                ON-DEMAND ASSIST                                <\/div>\n                                                <\/li>\n                                        <\/ul>\n            <\/div>\n        <\/div>\n                <div class=\"icon-tabs-content\">\n                    <div data-group-tab-id=\"\" id=\"general-questions-tab\" class=\"icon-tab-content active\" data-title-link=\"general-questions\">\n                                    <p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"28023\" class=\"elementor elementor-28023\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b4118f elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b4118f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6bfbea8\" data-id=\"6bfbea8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4f8988d elementor-widget elementor-widget-heading\" data-id=\"4f8988d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently<br>asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5416d0e elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"5416d0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you can\u2019t find an answer to your question, please visit our <a href=\"https:\/\/help.realvnc.com\/hc\/en-us\/\">Help Center<\/a> or get in touch with us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-5e0b7c8\" data-id=\"5e0b7c8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d698d3b elementor-widget elementor-widget-toggle\" data-id=\"d698d3b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2251\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2251\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What security role does my RealVNC\u00ae account play?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2251\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2251\"><p>You create a RealVNC\u00ae account when you purchase RealVNC\u00ae Connect, or take a trial.<br \/><i class=\"fa fa-fw\"><\/i><\/p><div class=\"faq-content collapsible\"><div class=\"rich-text\"><p>Your RealVNC\u00ae account credentials (email address and password) are important; please do not share them with anyone! You need them them each time you:<\/p><ul><li>Sign in online to manage your team, subscription and more.<\/li><li>Sign in to RealVNC Server to apply your subscription to remote computers (if you have <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360015383911-What-are-device-access-and-instant-support-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">device access<\/a>).<\/li><li>Sign in to RealVNC Viewer to remotely access computers (both device access and <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360015383911?flash_digest=3219f61add4f287f1112a9b77409d9ce01a52aef\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">on-demand assist<\/a>).<\/li><\/ul><p>Your account password must be at least 8 characters long and should not be the same as a RealVNC Server password, nor that of any other online service you use.<\/p><p>Note that if you invite someone in to your team to share remote access, that person sets up their own RealVNC\u00ae account in the process of accepting your invitation. They never need to know your RealVNC\u00ae account credentials.<\/p><p>We strongly recommend <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">enabling 2\u2013step verification<\/a> on the <strong>Security<\/strong> page of your RealVNC\u00ae account.<\/p><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2252\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2252\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How are remote control sessions authenticated?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2252\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2252\"><p>Every remote control session must be authenticated before it can begin.<br \/><i class=\"fa fa-fw\"><\/i><\/p><div class=\"faq-content collapsible\"><div class=\"rich-text\"><ul><li>If you have <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360015383911-What-are-device-access-and-instant-support-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">device access<\/a>, connecting users must authenticate to RealVNC Server, an app installed as part of RealVNC\u00ae Connect on every remote computer. There are many different authentication schemes, and multi-factor authentication is available. <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">More information<\/a>.<\/li><li>If you have <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360015383911-What-are-device-access-and-instant-support-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">on-demand assist<\/a>, an end user enters a 9-digit code unique to the session, received from their support technician out-of-band. It&#8217;s not possible for anyone else to connect in.<\/li><\/ul><\/div><\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2253\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2253\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is multi-factor authentication (2FA) available?     <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2253\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2253\"><p>Yes. We recommend setting it up.<\/p><p>Everyone should enable 2-step verification for their RealVNC\u00ae account on the <strong>Security<\/strong> page. <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">See how to do this.<\/a><\/p><p>If you have <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360015383911-What-are-device-access-and-instant-support-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">device access<\/a>, we also recommend enabling multi-factor authentication for RealVNC Server, an app installed as part of RealVNC\u00ae Connect on every remote computer. <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">See how to do this.<\/a><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2254\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-2254\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are remote control sessions encrypted? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2254\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-2254\"><p>Yes, every remote connection on a RealVNC<sup>\u00ae<\/sup> Connect subscription is end-to-end encrypted using at least 128-bit AES 2048-bit RSA keys and perfect forward secrecy. You also have the option to increase this to 256-bit AES for added security. To do this:<\/p><ol><li>Open the RealVNC Viewer app, and navigate to <strong>File &gt; Preferences &gt; Expert<\/strong>.<\/li><li>Search for the <strong>Encryption<\/strong> parameter and set the value to <code>AlwaysMaximum<\/code>.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2255\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-2255\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I set up RealVNC\u00ae Connect for maximum security? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2255\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-2255\"><p>Follow the instructions below.<\/p><ol><li>Buy a\u00a0Business Premium or Enterprise subscription.<\/li><li>When creating your RealVNC\u00ae account, choose a complex, unique password (not one you use for any other online service).<\/li><li>Enable 2-step verification for your RealVNC\u00ae account on the <strong>Security<\/strong> page online.<\/li><li>If you wish to share remote access, only invite people you trust in to your team.<\/li><li>Mandate 2-step verification for all these people as well on the <strong>Security<\/strong> page.<\/li><li>If you have device access, additionally follow <a title=\"\" href=\"#how-do-i-set-up-device-access-for-maximum-security\" data-original-title=\"\">these instructions<\/a>.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2256\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-2256\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Are there any known security vulnerabilities? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2256\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-2256\"><p>Security is at the heart of our business so we publish information about <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002478311-Are-there-any-known-security-vulnerabilities-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">vulnerabilities<\/a> as soon as we find them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-2257\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-2257\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What data does RealVNC\u00ae store in the cloud? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2257\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-2257\"><p>We do not record your sessions, and never store remote computer passwords. We don\u2019t store payment or credit card information either; that\u2019s stored on our behalf by a PCI DSS-compliant vendor (Braintree).<\/p><p>We do store certain data in the following circumstances:<\/p><ul><li>If you enable analytics when installing RealVNC Viewer.<\/li><li>If you have <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360015383911-What-are-device-access-and-instant-support-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">device access<\/a> and enable either analytics or update notifications when installing RealVNC Server.<\/li><li>If you have device access and sign in to RealVNC Viewer on multiple devices in order to sync your address book.<\/li><li>If you have <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360015383911-What-are-device-access-and-instant-support-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">on-demand assist<\/a>, note we automatically record certain session events for review purposes.<\/li><\/ul><p>See our <a title=\"\" href=\"https:\/\/www.realvnc.com\/legal\/#privacy\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">privacy policy<\/a> for what data is collected and where it is stored.<\/p><p>If you don\u2019t want RealVNC\u00ae to store any data at all then you must:<\/p><ol><li>Buy an Enterprise subscription.<\/li><li>Only enable device access (that is, install RealVNC\u00ae Connect on computers you own or manage).<\/li><li>Only establish direct connections to those computers.<\/li><li>Disable analytics and update notifications for both RealVNC Viewer and RealVNC Server.<\/li><li>Connect using RealVNC Viewer without signing in to it (your address book will not sync between devices).<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What security role does my RealVNC\\u00ae account play?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You create a RealVNC\\u00ae account when you purchase RealVNC\\u00ae Connect, or take a trial.<br \\\/><i class=\\\"fa fa-fw\\\"><\\\/i><\\\/p><div class=\\\"faq-content collapsible\\\"><div class=\\\"rich-text\\\"><p>Your RealVNC\\u00ae account credentials (email address and password) are important; please do not share them with anyone! You need them them each time you:<\\\/p><ul><li>Sign in online to manage your team, subscription and more.<\\\/li><li>Sign in to RealVNC Server to apply your subscription to remote computers (if you have <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360015383911-What-are-device-access-and-instant-support-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">device access<\\\/a>).<\\\/li><li>Sign in to RealVNC Viewer to remotely access computers (both device access and <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360015383911?flash_digest=3219f61add4f287f1112a9b77409d9ce01a52aef\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">on-demand assist<\\\/a>).<\\\/li><\\\/ul><p>Your account password must be at least 8 characters long and should not be the same as a RealVNC Server password, nor that of any other online service you use.<\\\/p><p>Note that if you invite someone in to your team to share remote access, that person sets up their own RealVNC\\u00ae account in the process of accepting your invitation. They never need to know your RealVNC\\u00ae account credentials.<\\\/p><p>We strongly recommend <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250077-Introduction-to-Multi-Factor-Authentication-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">enabling 2\\u2013step verification<\\\/a> on the <strong>Security<\\\/strong> page of your RealVNC\\u00ae account.<\\\/p><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"How are remote control sessions authenticated?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Every remote control session must be authenticated before it can begin.<br \\\/><i class=\\\"fa fa-fw\\\"><\\\/i><\\\/p><div class=\\\"faq-content collapsible\\\"><div class=\\\"rich-text\\\"><ul><li>If you have <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360015383911-What-are-device-access-and-instant-support-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">device access<\\\/a>, connecting users must authenticate to RealVNC Server, an app installed as part of RealVNC\\u00ae Connect on every remote computer. There are many different authentication schemes, and multi-factor authentication is available. <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250077-Introduction-to-Multi-Factor-Authentication-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">More information<\\\/a>.<\\\/li><li>If you have <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360015383911-What-are-device-access-and-instant-support-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">on-demand assist<\\\/a>, an end user enters a 9-digit code unique to the session, received from their support technician out-of-band. It&#8217;s not possible for anyone else to connect in.<\\\/li><\\\/ul><\\\/div><\\\/div>\"}},{\"@type\":\"Question\",\"name\":\"Is multi-factor authentication (2FA) available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. We recommend setting it up.<\\\/p><p>Everyone should enable 2-step verification for their RealVNC\\u00ae account on the <strong>Security<\\\/strong> page. <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250077-Introduction-to-Multi-Factor-Authentication-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">See how to do this.<\\\/a><\\\/p><p>If you have <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360015383911-What-are-device-access-and-instant-support-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">device access<\\\/a>, we also recommend enabling multi-factor authentication for RealVNC Server, an app installed as part of RealVNC\\u00ae Connect on every remote computer. <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250077-Introduction-to-Multi-Factor-Authentication-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">See how to do this.<\\\/a><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Are remote control sessions encrypted?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes, every remote connection on a RealVNC<sup>\\u00ae<\\\/sup> Connect subscription is end-to-end encrypted using at least 128-bit AES 2048-bit RSA keys and perfect forward secrecy. You also have the option to increase this to 256-bit AES for added security. To do this:<\\\/p><ol><li>Open the RealVNC Viewer app, and navigate to <strong>File &gt; Preferences &gt; Expert<\\\/strong>.<\\\/li><li>Search for the <strong>Encryption<\\\/strong> parameter and set the value to <code>AlwaysMaximum<\\\/code>.<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"How do I set up RealVNC\\u00ae Connect for maximum security?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Follow the instructions below.<\\\/p><ol><li>Buy a\\u00a0Business Premium or Enterprise subscription.<\\\/li><li>When creating your RealVNC\\u00ae account, choose a complex, unique password (not one you use for any other online service).<\\\/li><li>Enable 2-step verification for your RealVNC\\u00ae account on the <strong>Security<\\\/strong> page online.<\\\/li><li>If you wish to share remote access, only invite people you trust in to your team.<\\\/li><li>Mandate 2-step verification for all these people as well on the <strong>Security<\\\/strong> page.<\\\/li><li>If you have device access, additionally follow <a title=\\\"\\\" href=\\\"#how-do-i-set-up-device-access-for-maximum-security\\\" data-original-title=\\\"\\\">these instructions<\\\/a>.<\\\/li><\\\/ol>\"}},{\"@type\":\"Question\",\"name\":\"Are there any known security vulnerabilities?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Security is at the heart of our business so we publish information about <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002478311-Are-there-any-known-security-vulnerabilities-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">vulnerabilities<\\\/a> as soon as we find them.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What data does RealVNC\\u00ae store in the cloud?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>We do not record your sessions, and never store remote computer passwords. We don\\u2019t store payment or credit card information either; that\\u2019s stored on our behalf by a PCI DSS-compliant vendor (Braintree).<\\\/p><p>We do store certain data in the following circumstances:<\\\/p><ul><li>If you enable analytics when installing RealVNC Viewer.<\\\/li><li>If you have <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360015383911-What-are-device-access-and-instant-support-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">device access<\\\/a> and enable either analytics or update notifications when installing RealVNC Server.<\\\/li><li>If you have device access and sign in to RealVNC Viewer on multiple devices in order to sync your address book.<\\\/li><li>If you have <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360015383911-What-are-device-access-and-instant-support-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">on-demand assist<\\\/a>, note we automatically record certain session events for review purposes.<\\\/li><\\\/ul><p>See our <a title=\\\"\\\" href=\\\"https:\\\/\\\/www.realvnc.com\\\/legal\\\/#privacy\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">privacy policy<\\\/a> for what data is collected and where it is stored.<\\\/p><p>If you don\\u2019t want RealVNC\\u00ae to store any data at all then you must:<\\\/p><ol><li>Buy an Enterprise subscription.<\\\/li><li>Only enable device access (that is, install RealVNC\\u00ae Connect on computers you own or manage).<\\\/li><li>Only establish direct connections to those computers.<\\\/li><li>Disable analytics and update notifications for both RealVNC Viewer and RealVNC Server.<\\\/li><li>Connect using RealVNC Viewer without signing in to it (your address book will not sync between devices).<\\\/li><\\\/ol>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"device-access-tab\" class=\"icon-tab-content inactive\" data-title-link=\"device-access\">\n                                    <p>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"28029\" class=\"elementor elementor-28029\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6f8652b elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6f8652b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-850920b\" data-id=\"850920b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6020931 elementor-widget elementor-widget-heading\" data-id=\"6020931\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently<br>asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-00b13fc elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"00b13fc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you can\u2019t find an answer to your question, please visit our <a href=\"https:\/\/help.realvnc.com\/hc\/en-us\/\">Help Center<\/a> or get in touch with us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-482e345\" data-id=\"482e345\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03cf4e9 elementor-widget elementor-widget-toggle\" data-id=\"03cf4e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3991\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3991\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Who can discover computers I own or manage?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3991\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3991\"><p data-pm-slice=\"1 1 []\">Only the people you invite to your\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360024741652-What-is-a-team-and-how-do-I-add-computers-and-people-to-it-\">team<\/a> can sign in to RealVNC Viewer and discover your computers. With a Premium or Enterprise subscription you can add further restrictions by <a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002320778-Can-I-configure-which-people-can-access-which-remote-computers-\">assigning permissions<\/a>\u00a0on your account in the RealVNC\u00ae Connect Portal to precisely match computers with people.<\/p><p>Since a person cannot discover your computers, you have the added assurance that they cannot establish\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002249737\">cloud connections<\/a>\u00a0to them. There\u2019s no way to bypass our discovery service.<\/p><p>If you have an Enterprise subscription and intend to establish\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002249797\">direct connections<\/a>, it\u00a0<em>is<\/em>\u00a0possible for a malicious entity to scan for the port you\u2019ve opened in the remote computer\u2019s firewall (5900 TCP by default) so ensuring you have a securely configured setup is crucial. It\u2019s much safer and easier to use cloud connectivity over the Internet.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3992\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3992\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I be sure I\u2019m connecting to the right computer?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3992\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3992\"><p data-pm-slice=\"1 1 []\">RealVNC Server has a unique digital signature designed to help keep you safe online. This is a hexadecimal representation of a 2048-bit RSA public key hash, which (in the real world) means it\u2019s a six-word memorable catchphrase, for example \u201cOmega Chris Chicago. Alabama arrow network\u201d.<\/p><p data-pm-slice=\"1 1 []\"><img decoding=\"async\" class=\"alignnone size-full wp-image-29273\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/image-5.png\" alt=\"\" width=\"776\" height=\"444\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/image-5.png 776w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/image-5-300x172.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/image-5-768x439.png 768w\" sizes=\"(max-width: 776px) 100vw, 776px\" \/><\/p><p data-pm-slice=\"1 1 []\">When you connect, the RealVNC\u00ae services automatically verify this identity, and RealVNC Viewer additionally prompts you to check it yourself. If you\u2019re subsequently warned that the catchphrase has changed, it might indicate that someone has tampered with the computer, or is trying to intercept your connection (a \u2018man-in-the-middle\u2019 attack).<\/p><p><strong>Note:<\/strong> if you have an Enterprise subscription and establish a direct connection, then the RealVNC\u00ae services cannot perform this automatic check, so you should do so yourself.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3993\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3993\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What\u2019s the strongest RealVNC Server authentication scheme available?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3993\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3993\"><p data-pm-slice=\"1 1 []\">With a Lite subscription, you only have access to a single <a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-\">authentication scheme<\/a>. Make sure the password you\u2019re prompted to create when you install RealVNC Server is difficult to guess, and keep it safe. You must specify at least 6 case-sensitive letters, numbers, and special characters such as <code>!@*#&amp;,<\/code>\u00a0though we recommend more (the maximum is 255).<\/p><p>If you have a Plus, Premium, or Enterprise subscription, then by default RealVNC Server is integrated into the <a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250097-Setting-up-System-Authentication\">credentialing mechanism<\/a>\u00a0of the remote computer, so you don\u2019t have to create or remember yet another password. Just connect using the same user name and password you normally use to\u00a0<em>log on<\/em>\u00a0to your user account on that computer. You can\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002253618-Managing-Users-and-Session-Permissions-for-VNC-Server\">register other users<\/a> with RealVNC Server so they can connect using their own familiar system account credentials if you wish.<\/p><p>If you have a Premium subscription, you can change the default system authentication scheme to specify\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-\">multi-factor authentication<\/a> for RealVNC Server.<\/p><p>If you have an Enterprise subscription, you can set up\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250257-Setting-up-Single-Sign-on-Authentication-SSO-\">single sign-on<\/a> (SSO) for RealVNC Server.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3994\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3994\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I make remote control sessions view-only?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3994\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3994\"><p data-pm-slice=\"1 1 []\">Yes. You can make sessions view-only for everyone on RealVNC Server\u2019s <strong>Options &gt; Users &amp; Permissions<\/strong>\u00a0page:<\/p><p>If you have a Premium or Enterprise subscription, you can exercise more fine-grained control and make sessions view-only\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002253618-Managing-Users-and-Session-Permissions-for-VNC-Server#user-permission-register\">just for some<\/a>.<\/p><p>Alternatively, RealVNC Viewer users can choose to make their own sessions view-only from RealVNC Viewer\u2019s <strong>Properties<\/strong>\u00a0dialog or mobile app toolbar.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3995\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3995\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I restrict what connected people are able to do?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3995\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3995\"><p data-pm-slice=\"1 1 []\">Yes, if you have a Plus, Premium, or Enterprise subscription.<\/p><p>You can register any number of users or groups (perhaps from your corporate network) with RealVNC Server:<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-29268\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/image-4.png\" alt=\"\" width=\"611\" height=\"450\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/image-4.png 611w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/image-4-300x221.png 300w\" sizes=\"(max-width: 611px) 100vw, 611px\" \/><\/p><p>You can then grant specific permissions to each. So for example you could grant system administrators full remote access, members of the group \u2018teachers\u2019 sufficient permissions to control the remote computer but not to transfer files or print, and make members of the group \u2018pupils\u2019 view-only.<\/p><p>If you have a Lite or Essentials subscription, then all connected users have the same global permissions, though you can turn individual features off for everyone (including yourself), or make all connections view-only, if you wish.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3996\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3996\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">If I choose to remember RealVNC Server credentials, can I protect VNC Viewer with a master password?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3996\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3996\"><p>The first time you use RealVNC Viewer to connect to a computer, you must enter the password expected by RealVNC Server.<\/p><p>Subsequently, you can ask RealVNC Viewer to remember this password so you don\u2019t have to enter it each time. If you do, we additionally recommend setting a master password for RealVNC Viewer in case you lose or share your device:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqsecurity-masterpwd.original.width-824.png\" alt=\"securitypage-faqsecurity-masterpwd.original.png\" width=\"586\" height=\"533\" data-lazy-src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqsecurity-masterpwd.original.width-824.png\" data-ll-status=\"loaded\" \/><\/p><p>RealVNC Viewer stores passwords locally and never syncs them to other devices via our cloud service (so you\u2019ll have to remember them on each device you connect from). Download our whitepaper for the technical details.<\/p><p>Note you can sign out remotely from all RealVNC Viewer devices if you think your account has been compromised. Sign in to your RealVNC\u00ae account and navigate to the <strong>Security<\/strong>\u00a0page.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3997\" class=\"elementor-tab-title\" data-tab=\"7\" role=\"button\" aria-controls=\"elementor-tab-content-3997\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Does RealVNC Server record an audit trail of connection attempts?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3997\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"7\" role=\"region\" aria-labelledby=\"elementor-tab-title-3997\"><p>Yes. RealVNC Server automatically logs audit information, so you have a complete record of who\u2019s connected, when, from where and, if the user successfully authenticated, the time of disconnection (so you can calculate session length).<\/p><p>The storage destination for this information differs depending on the platform and RealVNC Server <a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002253238-Understanding-VNC-Server-Modes\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">mode<\/a>. General information about logging is available\u00a0<a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002254238-All-About-Logging-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">here<\/a>.<\/p><p>Note you can quickly dial up the logs to\u00a0<a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002254238-All-About-Logging-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">debug level<\/a>\u00a0if you need.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3998\" class=\"elementor-tab-title\" data-tab=\"8\" role=\"button\" aria-controls=\"elementor-tab-content-3998\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> Can I approve people as they try to connect?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3998\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"8\" role=\"region\" aria-labelledby=\"elementor-tab-title-3998\"><p>Yes. If you will be physically present at the computer when people connect, you can configure RealVNC Server to notify you and approve or reject each connection:\u00a0<\/p><p><b>Please note:<\/b> The Connection Request dialog box will not be shown in the RealVNC Server UI when a user with admin rights to that computer connects to it.<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-queryconnect1.original.width-824.png\" alt=\"securitypage-faqprivacy-queryconnect1.original.png\" width=\"396\" height=\"212\" data-lazy-src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-queryconnect1.original.width-824.png\" data-ll-status=\"loaded\" \/><\/p><p>To do this, turn on\u00a0<strong>Show accept\/reject prompt for each connection<\/strong> on RealVNC Server\u2019s <strong>Options &gt; Connections<\/strong>\u00a0page:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-queryconnect2.original.width-824.png\" alt=\"securitypage-faqprivacy-queryconnect2.original.png\" width=\"599\" height=\"463\" data-lazy-src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-queryconnect2.original.width-824.png\" data-ll-status=\"loaded\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3999\" class=\"elementor-tab-title\" data-tab=\"9\" role=\"button\" aria-controls=\"elementor-tab-content-3999\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> How do I disconnect people, or prevent them connecting?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-3999\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"9\" role=\"region\" aria-labelledby=\"elementor-tab-title-3999\"><p>You can disconnect all users immediately:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-disconnect1.original.width-824.png\" alt=\"securitypage-faqprivacy-disconnect1.original.png\" width=\"307\" height=\"134\" data-lazy-src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-disconnect1.original.width-824.png\" data-ll-status=\"loaded\" \/><\/p><p>\u2026or individually from RealVNC Server\u2019s <strong>Information Center<\/strong>\u00a0dialog.<\/p><p>By default, users can connect concurrently. You can specify that\u00a0<a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">only one user<\/a>\u00a0connects at a time.<\/p><p>By default, if a connecting user fails to authenticate properly five times in a row, their computer is blacklisted. You can\u00a0<a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-#server-blacklistthreshold\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">lower this threshold<\/a>\u00a0for additional protection from brute-force or port scanning attacks.<\/p><p>If you have an Enterprise subscription and establish direct connections, you can filter incoming computers to prevent connections from particular IP addresses:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-disconnect2.original.width-824.png\" alt=\"securitypage-faqprivacy-disconnect2.original.png\" width=\"611\" height=\"450\" data-lazy-src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-disconnect2.original.width-824.png\" data-ll-status=\"loaded\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-39910\" class=\"elementor-tab-title\" data-tab=\"10\" role=\"button\" aria-controls=\"elementor-tab-content-39910\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I blank the screen of a remote computer while I'm connected to it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-39910\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"10\" role=\"region\" aria-labelledby=\"elementor-tab-title-39910\"><p>You can blank the screens of most Windows computers (up to and including Windows 10). This is \u201ccurtain mode\u201d \u2013 equivalent to turning the monitor(s) of a remote computer off so people in the vicinity can\u2019t see what you\u2019re doing.<\/p><p>Screen blanking is hardware-dependent for Windows 8 and 10, so we recommend testing those systems first to make sure screen blanking will be effective:<\/p><p><img decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/static.realvnc.com\/media\/images\/vnc_server_windows_options_screen_blanking.width-500.png\" alt=\"vnc_server_windows_options_screen_blanking.png\" data-lazy-src=\"https:\/\/static.realvnc.com\/media\/images\/vnc_server_windows_options_screen_blanking.width-500.png\" data-ll-status=\"loaded\" \/><\/p><p>For Windows 7 and earlier, most hardware should be supported. For Windows 8 and 10, most desktop screens manufactured after 2011 should be supported, including major manufacturers such as Dell and Samsung. Unfortunately, there is not as much support for laptop screens. Assuming your desktop screen was manufactured after 2011, try the following if the screen blanking test fails:<\/p><ul><li>Remove any base stations, splitters or repeaters used to connect your screens.<\/li><li>Update your graphic card driver software to the latest version.<\/li><li>If there is an option on the screen\u2019s setup menu called MCCS or DDC\/CI, enable that option.<\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-39911\" class=\"elementor-tab-title\" data-tab=\"11\" role=\"button\" aria-controls=\"elementor-tab-content-39911\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\"> How do I prevent the remote keyboard and mouse being used?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-39911\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"11\" role=\"region\" aria-labelledby=\"elementor-tab-title-39911\"><p>You can prevent the keyboard and mouse of the remote computer being used by whoever wanders past while you\u2019re remotely connected to it:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-keyboard.original.width-824.png\" alt=\"securitypage-faqprivacy-keyboard.original.png\" width=\"611\" height=\"450\" data-lazy-src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-keyboard.original.width-824.png\" data-ll-status=\"loaded\" \/><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-39912\" class=\"elementor-tab-title\" data-tab=\"12\" role=\"button\" aria-controls=\"elementor-tab-content-39912\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How can I protect a remote computer when I'm not connected to it?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-39912\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"12\" role=\"region\" aria-labelledby=\"elementor-tab-title-39912\"><p>You can configure RealVNC Server to automatically lock or log out from a Windows or Mac computer when you disconnect:<\/p><p><img loading=\"lazy\" decoding=\"async\" class=\"entered lazyloaded\" src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-lock.original.width-824.png\" alt=\"securitypage-faqprivacy-lock.original.png\" width=\"611\" height=\"450\" data-lazy-src=\"https:\/\/da7ouc4w1kep6.cloudfront.net\/media\/images\/securitypage-faqprivacy-lock.original.width-824.png\" data-ll-status=\"loaded\" \/><\/p><p>Of course, you can always lock or log out during your remote control session. Just don\u2019t power the remote computer off, or you\u2019ll be disconnected until someone turns it on again!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-39913\" class=\"elementor-tab-title\" data-tab=\"13\" role=\"button\" aria-controls=\"elementor-tab-content-39913\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How do I set up device access for maximum security?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-39913\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"13\" role=\"region\" aria-labelledby=\"elementor-tab-title-39913\"><p>First, follow the general instructions for RealVNC\u00ae accounts\u00a0<a title=\"\" href=\"https:\/\/www.realvnc.com\/en\/connect\/security\/#how-do-i-set-up-vnc-connect-for-maximum-security\" data-original-title=\"\">here<\/a>.<\/p><p>Then, follow the additional instructions below. Note you can perform bulk operations on computers remotely using\u00a0<a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250797-Remotely-Configuring-and-Locking-Down-VNC-Connect-Using-Policy\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">policy<\/a>, which\u00a0has the additional security benefit of locking down those computers, preventing change by local users.<\/p><ol><li>In your RealVNC\u00ae account online, assign permissions on the\u00a0<strong>Computers<\/strong>\u00a0page to restrict discovery appropriately.<\/li><li>On each remote computer:<ul><li>Install RealVNC\u00ae Connect in a secure location (such as <code>C:\\Program Files<\/code>), and turn on update notifications.<\/li><li><a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-#server-encryption\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">Upgrade to 256-bit AES<\/a>\u00a0session encryption.<\/li><li><a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-#server-allowtcplistenrfb\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">Turn off direct connectivity<\/a>. Only establishing cloud connections means no holes need be opened in firewalls.<\/li><li>Enable\u00a0<a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-#multi-factor-auth-server\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">multi-factor authentication<\/a> for RealVNC Server.<\/li><li><a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">Restrict session permissions<\/a>\u00a0appropriately, perhaps to make particular users view-only.<\/li><li><a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-#server-blacklistthreshold\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">Harden blacklisting<\/a>.<\/li><li><a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-#server-idletimeout\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">Lower the idle timeout.<\/a><\/li><li>If the owner will be physically present to approve connections,\u00a0<a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-#server-queryconnect\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">turn on query connect<\/a>.<\/li><li><a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002251297-VNC-Server-Parameter-Reference-#server-disconnectaction\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">Lock the remote desktop<\/a>\u00a0when the last user disconnects.<\/li><\/ul><\/li><li><a title=\"\" href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002254238-All-About-Logging-\" target=\"_blank\" rel=\"noopener\" data-original-title=\"\">Review connection logs<\/a>\u00a0on a regular basis.<\/li><\/ol><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Who can discover computers I own or manage?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-pm-slice=\\\"1 1 []\\\">Only the people you invite to your\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360024741652-What-is-a-team-and-how-do-I-add-computers-and-people-to-it-\\\">team<\\\/a> can sign in to RealVNC Viewer and discover your computers. With a Premium or Enterprise subscription you can add further restrictions by <a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002320778-Can-I-configure-which-people-can-access-which-remote-computers-\\\">assigning permissions<\\\/a>\\u00a0on your account in the RealVNC\\u00ae Connect Portal to precisely match computers with people.<\\\/p><p>Since a person cannot discover your computers, you have the added assurance that they cannot establish\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002249737\\\">cloud connections<\\\/a>\\u00a0to them. There\\u2019s no way to bypass our discovery service.<\\\/p><p>If you have an Enterprise subscription and intend to establish\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002249797\\\">direct connections<\\\/a>, it\\u00a0<em>is<\\\/em>\\u00a0possible for a malicious entity to scan for the port you\\u2019ve opened in the remote computer\\u2019s firewall (5900 TCP by default) so ensuring you have a securely configured setup is crucial. It\\u2019s much safer and easier to use cloud connectivity over the Internet.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I be sure I\\u2019m connecting to the right computer?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-pm-slice=\\\"1 1 []\\\">RealVNC Server has a unique digital signature designed to help keep you safe online. This is a hexadecimal representation of a 2048-bit RSA public key hash, which (in the real world) means it\\u2019s a six-word memorable catchphrase, for example \\u201cOmega Chris Chicago. Alabama arrow network\\u201d.<\\\/p><p data-pm-slice=\\\"1 1 []\\\"><img class=\\\"alignnone size-full wp-image-29273\\\" src=\\\"https:\\\/\\\/www.realvnc.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/image-5.png\\\" alt=\\\"\\\" width=\\\"776\\\" height=\\\"444\\\" \\\/><\\\/p><p data-pm-slice=\\\"1 1 []\\\">When you connect, the RealVNC\\u00ae services automatically verify this identity, and RealVNC Viewer additionally prompts you to check it yourself. If you\\u2019re subsequently warned that the catchphrase has changed, it might indicate that someone has tampered with the computer, or is trying to intercept your connection (a \\u2018man-in-the-middle\\u2019 attack).<\\\/p><p><strong>Note:<\\\/strong> if you have an Enterprise subscription and establish a direct connection, then the RealVNC\\u00ae services cannot perform this automatic check, so you should do so yourself.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"What\\u2019s the strongest RealVNC Server authentication scheme available?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-pm-slice=\\\"1 1 []\\\">With a Lite subscription, you only have access to a single <a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250077-Introduction-to-Multi-Factor-Authentication-\\\">authentication scheme<\\\/a>. Make sure the password you\\u2019re prompted to create when you install RealVNC Server is difficult to guess, and keep it safe. You must specify at least 6 case-sensitive letters, numbers, and special characters such as <code>!@*#&amp;,<\\\/code>\\u00a0though we recommend more (the maximum is 255).<\\\/p><p>If you have a Plus, Premium, or Enterprise subscription, then by default RealVNC Server is integrated into the <a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250097-Setting-up-System-Authentication\\\">credentialing mechanism<\\\/a>\\u00a0of the remote computer, so you don\\u2019t have to create or remember yet another password. Just connect using the same user name and password you normally use to\\u00a0<em>log on<\\\/em>\\u00a0to your user account on that computer. You can\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002253618-Managing-Users-and-Session-Permissions-for-VNC-Server\\\">register other users<\\\/a> with RealVNC Server so they can connect using their own familiar system account credentials if you wish.<\\\/p><p>If you have a Premium subscription, you can change the default system authentication scheme to specify\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250077-Introduction-to-Multi-Factor-Authentication-\\\">multi-factor authentication<\\\/a> for RealVNC Server.<\\\/p><p>If you have an Enterprise subscription, you can set up\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250257-Setting-up-Single-Sign-on-Authentication-SSO-\\\">single sign-on<\\\/a> (SSO) for RealVNC Server.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I make remote control sessions view-only?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-pm-slice=\\\"1 1 []\\\">Yes. You can make sessions view-only for everyone on RealVNC Server\\u2019s <strong>Options &gt; Users &amp; Permissions<\\\/strong>\\u00a0page:<\\\/p><p>If you have a Premium or Enterprise subscription, you can exercise more fine-grained control and make sessions view-only\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002253618-Managing-Users-and-Session-Permissions-for-VNC-Server#user-permission-register\\\">just for some<\\\/a>.<\\\/p><p>Alternatively, RealVNC Viewer users can choose to make their own sessions view-only from RealVNC Viewer\\u2019s <strong>Properties<\\\/strong>\\u00a0dialog or mobile app toolbar.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I restrict what connected people are able to do?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-pm-slice=\\\"1 1 []\\\">Yes, if you have a Plus, Premium, or Enterprise subscription.<\\\/p><p>You can register any number of users or groups (perhaps from your corporate network) with RealVNC Server:<\\\/p><p><img class=\\\"alignnone size-full wp-image-29268\\\" src=\\\"https:\\\/\\\/www.realvnc.com\\\/wp-content\\\/uploads\\\/2023\\\/12\\\/image-4.png\\\" alt=\\\"\\\" width=\\\"611\\\" height=\\\"450\\\" \\\/><\\\/p><p>You can then grant specific permissions to each. So for example you could grant system administrators full remote access, members of the group \\u2018teachers\\u2019 sufficient permissions to control the remote computer but not to transfer files or print, and make members of the group \\u2018pupils\\u2019 view-only.<\\\/p><p>If you have a Lite or Essentials subscription, then all connected users have the same global permissions, though you can turn individual features off for everyone (including yourself), or make all connections view-only, if you wish.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"If I choose to remember RealVNC Server credentials, can I protect VNC Viewer with a master password?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>The first time you use RealVNC Viewer to connect to a computer, you must enter the password expected by RealVNC Server.<\\\/p><p>Subsequently, you can ask RealVNC Viewer to remember this password so you don\\u2019t have to enter it each time. If you do, we additionally recommend setting a master password for RealVNC Viewer in case you lose or share your device:<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqsecurity-masterpwd.original.width-824.png\\\" alt=\\\"securitypage-faqsecurity-masterpwd.original.png\\\" width=\\\"586\\\" height=\\\"533\\\" data-lazy-src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqsecurity-masterpwd.original.width-824.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p><p>RealVNC Viewer stores passwords locally and never syncs them to other devices via our cloud service (so you\\u2019ll have to remember them on each device you connect from). Download our whitepaper for the technical details.<\\\/p><p>Note you can sign out remotely from all RealVNC Viewer devices if you think your account has been compromised. Sign in to your RealVNC\\u00ae account and navigate to the <strong>Security<\\\/strong>\\u00a0page.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Does RealVNC Server record an audit trail of connection attempts?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. RealVNC Server automatically logs audit information, so you have a complete record of who\\u2019s connected, when, from where and, if the user successfully authenticated, the time of disconnection (so you can calculate session length).<\\\/p><p>The storage destination for this information differs depending on the platform and RealVNC Server <a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002253238-Understanding-VNC-Server-Modes\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">mode<\\\/a>. General information about logging is available\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002254238-All-About-Logging-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">here<\\\/a>.<\\\/p><p>Note you can quickly dial up the logs to\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002254238-All-About-Logging-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">debug level<\\\/a>\\u00a0if you need.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I approve people as they try to connect?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Yes. If you will be physically present at the computer when people connect, you can configure RealVNC Server to notify you and approve or reject each connection:\\u00a0<\\\/p><p><b>Please note:<\\\/b> The Connection Request dialog box will not be shown in the RealVNC Server UI when a user with admin rights to that computer connects to it.<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-queryconnect1.original.width-824.png\\\" alt=\\\"securitypage-faqprivacy-queryconnect1.original.png\\\" width=\\\"396\\\" height=\\\"212\\\" data-lazy-src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-queryconnect1.original.width-824.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p><p>To do this, turn on\\u00a0<strong>Show accept\\\/reject prompt for each connection<\\\/strong> on RealVNC Server\\u2019s <strong>Options &gt; Connections<\\\/strong>\\u00a0page:<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-queryconnect2.original.width-824.png\\\" alt=\\\"securitypage-faqprivacy-queryconnect2.original.png\\\" width=\\\"599\\\" height=\\\"463\\\" data-lazy-src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-queryconnect2.original.width-824.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I disconnect people, or prevent them connecting?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can disconnect all users immediately:<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-disconnect1.original.width-824.png\\\" alt=\\\"securitypage-faqprivacy-disconnect1.original.png\\\" width=\\\"307\\\" height=\\\"134\\\" data-lazy-src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-disconnect1.original.width-824.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p><p>\\u2026or individually from RealVNC Server\\u2019s <strong>Information Center<\\\/strong>\\u00a0dialog.<\\\/p><p>By default, users can connect concurrently. You can specify that\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">only one user<\\\/a>\\u00a0connects at a time.<\\\/p><p>By default, if a connecting user fails to authenticate properly five times in a row, their computer is blacklisted. You can\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-#server-blacklistthreshold\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">lower this threshold<\\\/a>\\u00a0for additional protection from brute-force or port scanning attacks.<\\\/p><p>If you have an Enterprise subscription and establish direct connections, you can filter incoming computers to prevent connections from particular IP addresses:<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-disconnect2.original.width-824.png\\\" alt=\\\"securitypage-faqprivacy-disconnect2.original.png\\\" width=\\\"611\\\" height=\\\"450\\\" data-lazy-src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-disconnect2.original.width-824.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I blank the screen of a remote computer while I'm connected to it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can blank the screens of most Windows computers (up to and including Windows 10). This is \\u201ccurtain mode\\u201d \\u2013 equivalent to turning the monitor(s) of a remote computer off so people in the vicinity can\\u2019t see what you\\u2019re doing.<\\\/p><p>Screen blanking is hardware-dependent for Windows 8 and 10, so we recommend testing those systems first to make sure screen blanking will be effective:<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/static.realvnc.com\\\/media\\\/images\\\/vnc_server_windows_options_screen_blanking.width-500.png\\\" alt=\\\"vnc_server_windows_options_screen_blanking.png\\\" data-lazy-src=\\\"https:\\\/\\\/static.realvnc.com\\\/media\\\/images\\\/vnc_server_windows_options_screen_blanking.width-500.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p><p>For Windows 7 and earlier, most hardware should be supported. For Windows 8 and 10, most desktop screens manufactured after 2011 should be supported, including major manufacturers such as Dell and Samsung. Unfortunately, there is not as much support for laptop screens. Assuming your desktop screen was manufactured after 2011, try the following if the screen blanking test fails:<\\\/p><ul><li>Remove any base stations, splitters or repeaters used to connect your screens.<\\\/li><li>Update your graphic card driver software to the latest version.<\\\/li><li>If there is an option on the screen\\u2019s setup menu called MCCS or DDC\\\/CI, enable that option.<\\\/li><\\\/ul>\"}},{\"@type\":\"Question\",\"name\":\"How do I prevent the remote keyboard and mouse being used?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can prevent the keyboard and mouse of the remote computer being used by whoever wanders past while you\\u2019re remotely connected to it:<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-keyboard.original.width-824.png\\\" alt=\\\"securitypage-faqprivacy-keyboard.original.png\\\" width=\\\"611\\\" height=\\\"450\\\" data-lazy-src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-keyboard.original.width-824.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How can I protect a remote computer when I'm not connected to it?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>You can configure RealVNC Server to automatically lock or log out from a Windows or Mac computer when you disconnect:<\\\/p><p><img class=\\\"entered lazyloaded\\\" src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-lock.original.width-824.png\\\" alt=\\\"securitypage-faqprivacy-lock.original.png\\\" width=\\\"611\\\" height=\\\"450\\\" data-lazy-src=\\\"https:\\\/\\\/da7ouc4w1kep6.cloudfront.net\\\/media\\\/images\\\/securitypage-faqprivacy-lock.original.width-824.png\\\" data-ll-status=\\\"loaded\\\" \\\/><\\\/p><p>Of course, you can always lock or log out during your remote control session. Just don\\u2019t power the remote computer off, or you\\u2019ll be disconnected until someone turns it on again!<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How do I set up device access for maximum security?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>First, follow the general instructions for RealVNC\\u00ae accounts\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/www.realvnc.com\\\/en\\\/connect\\\/security\\\/#how-do-i-set-up-vnc-connect-for-maximum-security\\\" data-original-title=\\\"\\\">here<\\\/a>.<\\\/p><p>Then, follow the additional instructions below. Note you can perform bulk operations on computers remotely using\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250797-Remotely-Configuring-and-Locking-Down-VNC-Connect-Using-Policy\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">policy<\\\/a>, which\\u00a0has the additional security benefit of locking down those computers, preventing change by local users.<\\\/p><ol><li>In your RealVNC\\u00ae account online, assign permissions on the\\u00a0<strong>Computers<\\\/strong>\\u00a0page to restrict discovery appropriately.<\\\/li><li>On each remote computer:<ul><li>Install RealVNC\\u00ae Connect in a secure location (such as <code>C:\\\\Program Files<\\\/code>), and turn on update notifications.<\\\/li><li><a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-#server-encryption\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">Upgrade to 256-bit AES<\\\/a>\\u00a0session encryption.<\\\/li><li><a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-#server-allowtcplistenrfb\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">Turn off direct connectivity<\\\/a>. Only establishing cloud connections means no holes need be opened in firewalls.<\\\/li><li>Enable\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002250077-Introduction-to-Multi-Factor-Authentication-#multi-factor-auth-server\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">multi-factor authentication<\\\/a> for RealVNC Server.<\\\/li><li><a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">Restrict session permissions<\\\/a>\\u00a0appropriately, perhaps to make particular users view-only.<\\\/li><li><a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-#server-blacklistthreshold\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">Harden blacklisting<\\\/a>.<\\\/li><li><a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-#server-idletimeout\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">Lower the idle timeout.<\\\/a><\\\/li><li>If the owner will be physically present to approve connections,\\u00a0<a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-#server-queryconnect\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">turn on query connect<\\\/a>.<\\\/li><li><a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002251297-VNC-Server-Parameter-Reference-#server-disconnectaction\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">Lock the remote desktop<\\\/a>\\u00a0when the last user disconnects.<\\\/li><\\\/ul><\\\/li><li><a title=\\\"\\\" href=\\\"https:\\\/\\\/help.realvnc.com\\\/hc\\\/en-us\\\/articles\\\/360002254238-All-About-Logging-\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" data-original-title=\\\"\\\">Review connection logs<\\\/a>\\u00a0on a regular basis.<\\\/li><\\\/ol>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"on-demand-assist-tab\" class=\"icon-tab-content inactive\" data-title-link=\"on-demand-assist\">\n                                    <p>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"28036\" class=\"elementor elementor-28036\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b5b5ac elementor-section-content-top elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b5b5ac\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-95ad2b5\" data-id=\"95ad2b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-dfa9726 elementor-widget elementor-widget-heading\" data-id=\"dfa9726\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently<br>asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-108cbeb elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"108cbeb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>If you can\u2019t find an answer to your question, please visit our <a href=\"https:\/\/help.realvnc.com\/hc\/en-us\/\">Help Center<\/a> or get in touch with us.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-a3d79ad\" data-id=\"a3d79ad\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-480bc7f elementor-widget elementor-widget-toggle\" data-id=\"480bc7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7551\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-7551\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What session events are logged for review purposes?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7551\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-7551\"><p data-pm-slice=\"1 1 []\">Every session is logged and a session history stored online.<\/p><p>If you have a Plus, Premium, or Enterprise subscription, you can drill down into an individual session on the\u00a0<strong>Sessions<\/strong>\u00a0page of your RealVNC\u00ae account and review a detailed activity log.<\/p><p>The following activity is recorded:<\/p><ol class=\"ProsemirrorEditor-list\"><li class=\"ProsemirrorEditor-listItem\" data-list-indent=\"1\" data-list-type=\"bulleted\"><p>Session start and end times<\/p><\/li><li class=\"ProsemirrorEditor-listItem\" data-list-indent=\"1\" data-list-type=\"bulleted\"><p>File transfer operations<\/p><\/li><li class=\"ProsemirrorEditor-listItem\" data-list-indent=\"1\" data-list-type=\"bulleted\"><p>Elevation requests<\/p><\/li><li class=\"ProsemirrorEditor-listItem\" data-list-indent=\"1\" data-list-type=\"bulleted\"><p>Reboot attempts<\/p><\/li><li class=\"ProsemirrorEditor-listItem\" data-list-indent=\"1\" data-list-type=\"bulleted\"><p>Chat transcripts<\/p><\/li><\/ol><p>Note that chat transcripts are encrypted-at-rest on RealVNC\u2019s servers.\u00a0<a class=\"ProsemirrorEditor-link\" href=\"https:\/\/www.realvnc.com\/en\/legal\/\">Privacy policy<\/a>.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7552\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-7552\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">How secure is a session code?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7552\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-7552\"><p>RealVNC Viewer requests a session code each time a technician starts an instant support session, and RealVNC\u2019s services automatically generates a 9-digit code unique to the session.<\/p><p>This code is valid for 10 minutes. In that time, the technician must communicate it out-of-band so the end user can start the session.<\/p><p>The code expires either when it is used, or after 10 minutes, whichever comes first.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-7553\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-7553\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I monitor a session in progress?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-7553\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-7553\"><p>RealVNC Viewer requests a session code each time a technician starts an instant support session, and RealVNC\u2019s services automatically generates a 9-digit code unique to the session.<\/p><p>This code is valid for 10 minutes. In that time, the technician must communicate it out-of-band so the end user can start the session.<\/p><p>The code expires either when it is used, or after 10 minutes, whichever comes first.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What session events are logged for review purposes?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-pm-slice=\\\"1 1 []\\\">Every session is logged and a session history stored online.<\\\/p><p>If you have a Plus, Premium, or Enterprise subscription, you can drill down into an individual session on the\\u00a0<strong>Sessions<\\\/strong>\\u00a0page of your RealVNC\\u00ae account and review a detailed activity log.<\\\/p><p>The following activity is recorded:<\\\/p><ol class=\\\"ProsemirrorEditor-list\\\"><li class=\\\"ProsemirrorEditor-listItem\\\" data-list-indent=\\\"1\\\" data-list-type=\\\"bulleted\\\"><p>Session start and end times<\\\/p><\\\/li><li class=\\\"ProsemirrorEditor-listItem\\\" data-list-indent=\\\"1\\\" data-list-type=\\\"bulleted\\\"><p>File transfer operations<\\\/p><\\\/li><li class=\\\"ProsemirrorEditor-listItem\\\" data-list-indent=\\\"1\\\" data-list-type=\\\"bulleted\\\"><p>Elevation requests<\\\/p><\\\/li><li class=\\\"ProsemirrorEditor-listItem\\\" data-list-indent=\\\"1\\\" data-list-type=\\\"bulleted\\\"><p>Reboot attempts<\\\/p><\\\/li><li class=\\\"ProsemirrorEditor-listItem\\\" data-list-indent=\\\"1\\\" data-list-type=\\\"bulleted\\\"><p>Chat transcripts<\\\/p><\\\/li><\\\/ol><p>Note that chat transcripts are encrypted-at-rest on RealVNC\\u2019s servers.\\u00a0<a class=\\\"ProsemirrorEditor-link\\\" href=\\\"https:\\\/\\\/www.realvnc.com\\\/en\\\/legal\\\/\\\">Privacy policy<\\\/a>.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"How secure is a session code?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>RealVNC Viewer requests a session code each time a technician starts an instant support session, and RealVNC\\u2019s services automatically generates a 9-digit code unique to the session.<\\\/p><p>This code is valid for 10 minutes. In that time, the technician must communicate it out-of-band so the end user can start the session.<\\\/p><p>The code expires either when it is used, or after 10 minutes, whichever comes first.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I monitor a session in progress?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>RealVNC Viewer requests a session code each time a technician starts an instant support session, and RealVNC\\u2019s services automatically generates a 9-digit code unique to the session.<\\\/p><p>This code is valid for 10 minutes. In that time, the technician must communicate it out-of-band so the end user can start the session.<\\\/p><p>The code expires either when it is used, or after 10 minutes, whichever comes first.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p>                            <\/div>\n                <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-857dc6f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"857dc6f\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-2f2d723\" data-id=\"2f2d723\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f280cc9 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f280cc9\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-bf85da1 bring-teams\" data-id=\"bf85da1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d3ef42b elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-html\" data-id=\"d3ef42b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .enterprise-header{\n        display: flex;\n        align-items: center;\n        justify-content: space-between;\n        margin-bottom: 35px;\n    }\n    .enterprise-header h3{\n        margin: 0;\n        font-family: 'Open Sans';\nfont-style: normal;\nfont-weight: 600;\nfont-size: 16px;\nline-height: 21px;\ntext-transform: uppercase;\ncolor: #016FE1;\n    }\n    .site-footer .elementor-element-8a876d4{\n        display: none!important;\n    }\n    .elementor-element-cf5ce8b,\n    .elementor-element-19e00b0{\n        bottom: 0;\n    }\n    .bring-teams>.elementor-widget-wrap,\n    .overhead-costs>.elementor-widget-wrap{\n        overflow: hidden;\n    }\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d2a148 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2d2a148\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/help.realvnc.com\/hc\/en-us\">FIND OUT MORE \n\n<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f8874a0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f8874a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Device sign-in verification<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2b2bddf elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"2b2bddf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We send an email each time we detect a sign-in to your RealVNC\u00ae account from a new device at a new location, to protect you from malicious activity.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfd2841 elementor-hidden-tablet elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"dfd2841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"569\" height=\"215\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/device-sign-in-verification.png\" class=\"attachment-full size-full wp-image-28039\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/device-sign-in-verification.png 569w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/device-sign-in-verification-300x113.png 300w\" sizes=\"(max-width: 569px) 100vw, 569px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-678f0b2 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"678f0b2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"569\" height=\"215\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/device-sign-in-verification.png\" class=\"attachment-full size-full wp-image-28039\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/device-sign-in-verification.png 569w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/device-sign-in-verification-300x113.png 300w\" sizes=\"(max-width: 569px) 100vw, 569px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-295bc04 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"295bc04\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-d977f2d\" data-id=\"d977f2d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1b49de7 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"1b49de7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/12\/RealVNC-2022-Penetration-Test-NCC.pdf\">DOWNLOAD REPORT  \n\n<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-beb8d05 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"beb8d05\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Penetration Test Report<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fdf7fab elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"fdf7fab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Download our latest annual penetration test results, conducted by independent cyber security experts NCC Group.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-33ef69a\" data-id=\"33ef69a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-98895c4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"98895c4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3724733\" data-id=\"3724733\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-afa9ea0 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"afa9ea0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"https:\/\/help.realvnc.com\/hc\/en-us\/articles\/360002250077-Introduction-to-Multi-Factor-Authentication-\">FIND OUT MORE \n\n<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d68d7c9 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"d68d7c9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Multi-factor authenticator<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-67b2703 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"67b2703\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<span style=\"font-size:16px\">Learn how to protect both your RealVNC\u00ae account, and remote computers with RealVNC\u00ae Connect installed, using as many authentication factors as you need.<\/span>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-abba203 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"abba203\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-0c30958\" data-id=\"0c30958\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7cf87fb elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"7cf87fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\"><a href=\"\/connect\/vnc-connect-security-whitepaper\/\">DOWNLOAD PDF  \n\n<\/a><\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-248fb4a elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"248fb4a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Security whitepaper<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-838465b elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"838465b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">A complete overview of the features, policies and controls that keep your computers and data protected wherever you are.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c016f2 elementor-widget elementor-widget-image\" data-id=\"5c016f2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"231\" height=\"164\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/security-whitepaper.png\" class=\"attachment-full size-full wp-image-92747\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7196b5d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7196b5d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ea8aebb\" data-id=\"ea8aebb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3b3fc71 elementor-widget elementor-widget-spacer\" data-id=\"3b3fc71\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e81d772 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e81d772\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-535307b9\" data-id=\"535307b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-944ba0c elementor-widget elementor-widget-spacer\" data-id=\"944ba0c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-2e755e5 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"2e755e5\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-4f05463\" data-id=\"4f05463\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-df3ddff elementor-widget elementor-widget-image\" data-id=\"df3ddff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"160\" height=\"126\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/pci-dss.png\" class=\"attachment-full size-full wp-image-28058\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f2f83db elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"f2f83db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">RealVNC\u00ae Connect\nsupports <strong>PCI DSS compliance<\/strong> <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1a922f4 elementor-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"1a922f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-blue button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/static.realvnc.com\/media\/documents\/vncconnect-pci-dss.pdf\" target=\"_blank\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Download PDF<\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-1ad3747\" data-id=\"1ad3747\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-04d00d6 elementor-widget elementor-widget-image\" data-id=\"04d00d6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"278\" height=\"96\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/gdpr.png\" class=\"attachment-full size-full wp-image-28068\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-99c7d21 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"99c7d21\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RealVNC\u00ae Connect\nsupports <strong>GDPR compliance<\/strong> \n<\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5d5c99b elementor-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"5d5c99b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-blue button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/static.realvnc.com\/media\/documents\/vncconnect-gdpr.pdf\" target=\"_blank\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Download PDF<\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-e028e64\" data-id=\"e028e64\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-74a3a6a elementor-widget elementor-widget-image\" data-id=\"74a3a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"216\" height=\"112\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/12\/hipaa.png\" class=\"attachment-full size-full wp-image-28077\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bebcfea elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"bebcfea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h6 class=\"elementor-heading-title elementor-size-default\">RealVNC\u00ae Connect\nsupports <strong>HIPAA compliance<\/strong><\/h6>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6f4094ce elementor-align-center elementor-widget__width-inherit elementor-widget elementor-widget-button\" data-id=\"6f4094ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-blue button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/static.realvnc.com\/media\/documents\/vncconnect-hipaa.pdf\" target=\"_blank\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Download PDF<\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-6d7b57ea elementor-widget elementor-widget-spacer\" data-id=\"6d7b57ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3509b56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3509b56\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-78b2c13\" data-id=\"78b2c13\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7904c46 elementor-widget-mobile__width-initial elementor-widget elementor-widget-heading\" data-id=\"7904c46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Try RealVNC Connect\u00ae today for free<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a15be94 elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"a15be94\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">We don\u2019t require credit card data. 14 days of free, secure and fast access to your devices. Upgrade or cancel anytime<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-24b70df elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"24b70df\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-971bf62\" data-id=\"971bf62\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-69104bb elementor-align-center elementor-widget-mobile__width-inherit elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"69104bb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-orange button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/manage.realvnc.com\/trial\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Start your free trial now<\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-18a411c\" data-id=\"18a411c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d4e4334 elementor-align-center elementor-widget elementor-widget-button\" data-id=\"d4e4334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-white button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/www.realvnc.com\/en\/connect\/pricing\/\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Discover plans for wider access<\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-00d4ba4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"00d4ba4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4e3489f\" data-id=\"4e3489f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-eb21794 elementor-widget elementor-widget-html\" data-id=\"eb21794\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .site-footer > div > section:nth-child(3) {\n    display: none;\n}\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d1f0c4e elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d1f0c4e\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-6edb8ca\" data-id=\"6edb8ca\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30311f1 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"30311f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.g2.com\/products\/vnc-connect\/reviews\" target=\"_blank\" title=\"G2 Crowd\" rel=\"noopener\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"332\" height=\"211\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/g2-stars-min.jpg\" class=\"attachment-full size-full wp-image-20069\" alt=\"G2\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/g2-stars-min.jpg 332w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/g2-stars-min-300x191.jpg 300w\" sizes=\"(max-width: 332px) 100vw, 332px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>4.7 stars, 400+ reviews<\/b><br>\n<span style=\"opacity:0.4;line-height:19px\">Top 50 IT Management <br>Products 2020<\/span><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-656e087\" data-id=\"656e087\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f607774 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"f607774\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/apps.apple.com\/gb\/developer\/realvnc\/id352019552\" target=\"_blank\" title=\"Apple App Store\" rel=\"noopener\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"333\" height=\"211\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/app-store-stars-min.jpg\" class=\"attachment-full size-full wp-image-20064\" alt=\"Apple App Store\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/app-store-stars-min.jpg 333w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/app-store-stars-min-300x190.jpg 300w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>4.8 stars, 11,700 reviews<\/b><br>\n<span style=\"opacity:0.4;line-height:19px\">Apple App Store 5M+ downloads<\/span><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-bfa5c85\" data-id=\"bfa5c85\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3179aef elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"3179aef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/play.google.com\/store\/apps\/developer?id=RealVNC+Limited\" target=\"_blank\" title=\"Google Play\" rel=\"noopener\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"333\" height=\"211\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/google-play-stars-min.jpg\" class=\"attachment-full size-full wp-image-20074\" alt=\"Google Play Store\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/google-play-stars-min.jpg 333w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/google-play-stars-min-300x190.jpg 300w\" sizes=\"(max-width: 333px) 100vw, 333px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>4.6 stars, 55,000 reviews<\/b><br>\n<span style=\"opacity:0.4;line-height:19px\">Google Play Store 5M+<br> downloads<\/span><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-25 elementor-inner-column elementor-element elementor-element-30546d7\" data-id=\"30546d7\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-443cb28 elementor-position-top elementor-widget elementor-widget-image-box\" data-id=\"443cb28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-image-box-wrapper\"><figure class=\"elementor-image-box-img\"><a href=\"https:\/\/www.capterra.co.uk\/software\/173752\/vnc-connect\" target=\"_blank\" title=\"Capterra\" rel=\"noopener\" tabindex=\"-1\"><img loading=\"lazy\" decoding=\"async\" width=\"377\" height=\"241\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/capterra-stars-7.jpg\" class=\"attachment-full size-full wp-image-20079\" alt=\"Capterra\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/capterra-stars-7.jpg 377w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/capterra-stars-7-300x192.jpg 300w\" sizes=\"(max-width: 377px) 100vw, 377px\" \/><\/a><\/figure><div class=\"elementor-image-box-content\"><p class=\"elementor-image-box-description\"><b>4.5 stars, 100+ reviews<\/b><br>\n<span style=\"opacity:0.4;line-height:19px\">Best Software Reviews<br> Platform<\/span><\/p><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Securityand compliance\u200b RealVNC Connect is built from the ground up with security in mind, affording you the flexibility and access you need while providing the controls and privacy required by regulations. Start your free trial now Our fundamental security principles High-trust services You don&#8217;t have to trust RealVNC as a company to trust our software &#8230; <a title=\"Security\" class=\"read-more\" href=\"https:\/\/www.realvnc.com\/ko\/connect\/security-new\/\" aria-label=\"Read more about Security\">Read more<\/a><\/p>\n","protected":false},"author":26,"featured_media":0,"parent":266,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-27973","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Security and privacy | RealVNC\u00ae Connect<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"ko_KR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Security and privacy | RealVNC\u00ae Connect\" \/>\n<meta property=\"og:description\" content=\"Securityand compliance\u200b RealVNC Connect is built from the ground up with security in mind, affording you the flexibility and access you need while providing the controls and privacy required by regulations. 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