{"id":3076,"date":"2022-02-06T18:31:28","date_gmt":"2022-02-06T18:31:28","guid":{"rendered":"https:\/\/www.realvnc.com\/?page_id=3076"},"modified":"2026-01-25T13:25:53","modified_gmt":"2026-01-25T13:25:53","slug":"instant-support","status":"publish","type":"page","link":"https:\/\/www.realvnc.com\/it\/connect\/instant-support\/","title":{"rendered":"On-Demand Assist"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3076\" class=\"elementor elementor-3076\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-71afe85c elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"71afe85c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-75ea6230\" data-id=\"75ea6230\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1d713a elementor-widget elementor-widget-html\" data-id=\"d1d713a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>\n    .oda-note{\n        font-size: 20px;\n        letter-spacing: 0px;\n    }\n    h1{\n        line-height: 36px!important;\n        margin-bottom: 30px!important;\n    }\n<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5215464d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"5215464d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">On-Demand Assist<br><span class=\"oda-note\">(previously known as Instant Support)<\/span><\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6302599d elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"6302599d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Experience remote support that improves time to resolution while offering customers an in-person experience, even from afar.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1a133818 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1a133818\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-595b9fe5\" data-id=\"595b9fe5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-173384b5 elementor-widget__width-auto elementor-widget elementor-widget-button\" data-id=\"173384b5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-orange button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/manage.realvnc.com\/trial\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Start your free 14-day trial<\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-354ce680\" data-id=\"354ce680\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-71a19d65 elementor-widget elementor-widget-video\" data-id=\"71a19d65\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;youtube_url&quot;:&quot;https:\\\/\\\/youtu.be\\\/WS5ELARSXgo&quot;,&quot;show_image_overlay&quot;:&quot;yes&quot;,&quot;image_overlay&quot;:{&quot;url&quot;:&quot;https:\\\/\\\/www.realvnc.com\\\/wp-content\\\/uploads\\\/2022\\\/04\\\/instantsupporthero.png&quot;,&quot;id&quot;:10787,&quot;size&quot;:&quot;&quot;,&quot;alt&quot;:&quot;&quot;,&quot;source&quot;:&quot;library&quot;},&quot;lazy_load&quot;:&quot;yes&quot;,&quot;lightbox&quot;:&quot;yes&quot;,&quot;video_type&quot;:&quot;youtube&quot;,&quot;controls&quot;:&quot;yes&quot;}\" data-widget_type=\"video.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-wrapper elementor-open-lightbox\">\n\t\t\t\t\t\t\t<div class=\"elementor-custom-embed-image-overlay\" data-elementor-open-lightbox=\"yes\" data-elementor-lightbox=\"{&quot;type&quot;:&quot;video&quot;,&quot;videoType&quot;:&quot;youtube&quot;,&quot;url&quot;:&quot;https:\\\/\\\/www.youtube.com\\\/embed\\\/WS5ELARSXgo?feature=oembed&amp;start&amp;end&amp;wmode=opaque&amp;loop=0&amp;controls=1&amp;mute=0&amp;rel=0&amp;cc_load_policy=0&quot;,&quot;autoplay&quot;:&quot;&quot;,&quot;modalOptions&quot;:{&quot;id&quot;:&quot;elementor-lightbox-71a19d65&quot;,&quot;entranceAnimation&quot;:&quot;&quot;,&quot;entranceAnimation_tablet&quot;:&quot;&quot;,&quot;entranceAnimation_mobile&quot;:&quot;&quot;,&quot;videoAspectRatio&quot;:&quot;169&quot;}}\" data-e-action-hash=\"#elementor-action%3Aaction%3Dlightbox%26settings%3DeyJ0eXBlIjoidmlkZW8iLCJ2aWRlb1R5cGUiOiJ5b3V0dWJlIiwidXJsIjoiaHR0cHM6XC9cL3d3dy55b3V0dWJlLmNvbVwvZW1iZWRcL1dTNUVMQVJTWGdvP2ZlYXR1cmU9b2VtYmVkJnN0YXJ0JmVuZCZ3bW9kZT1vcGFxdWUmbG9vcD0wJmNvbnRyb2xzPTEmbXV0ZT0wJnJlbD0wJmNjX2xvYWRfcG9saWN5PTAiLCJhdXRvcGxheSI6IiIsIm1vZGFsT3B0aW9ucyI6eyJpZCI6ImVsZW1lbnRvci1saWdodGJveC03MWExOWQ2NSIsImVudHJhbmNlQW5pbWF0aW9uIjoiIiwiZW50cmFuY2VBbmltYXRpb25fdGFibGV0IjoiIiwiZW50cmFuY2VBbmltYXRpb25fbW9iaWxlIjoiIiwidmlkZW9Bc3BlY3RSYXRpbyI6IjE2OSJ9fQ%3D%3D\">\n\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"1014\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/instantsupporthero.png\" class=\"attachment-full size-full wp-image-10787\" alt=\"instantsupporthero\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/instantsupporthero.png 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/instantsupporthero-300x190.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/instantsupporthero-1024x649.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/instantsupporthero-768x487.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/instantsupporthero-1536x974.png 1536w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/instantsupporthero-2048x1298.png 2048w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6cb1f5c3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6cb1f5c3\" data-element_type=\"section\" data-e-type=\"section\" 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data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-tabs.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t         <div id=\"icon-tabs-23b0d443\" class=\"icon-tabs\" data-tabid=\"23b0d443\">\n            <div class=\"icon-tabs-nav\">\n                <ul class=\"icon-tab-inline-icon\">\n                                        <li data-group-id=\"\" id=\"it-support\" data-tab-id=\"it-support\" class=\"icon-tab icon-tab-active\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Isolation_Mode\" data-name=\"Isolation Mode\" viewBox=\"0 0 33.69 33.75\"><path d=\"M6.78,13.54H6.59a6.45,6.45,0,0,0,0,12.9h.2A2.23,2.23,0,0,0,9,24.2V15.77A2.23,2.23,0,0,0,6.78,13.54Z\" style=\"fill:#288cf4\"><\/path><path d=\"M26.89,26.43h.19a6.45,6.45,0,1,0,0-12.89h-.2a2.23,2.23,0,0,0-2.23,2.23V24.2A2.23,2.23,0,0,0,26.89,26.43Z\" style=\"fill:#288cf4\"><\/path><path d=\"M16.42,31.91c-4.26,0-7.18-.91-8.68-2.7a4.09,4.09,0,0,1-1-3.16A.6.6,0,0,1,8,26.26a2.88,2.88,0,0,0,.74,2.2c.87,1,2.91,2.25,7.73,2.25a.6.6,0,0,1,0,1.2Z\" style=\"fill:#288cf4\"><\/path><path d=\"M30.1,16.24H28.9V14.29a12.06,12.06,0,1,0-24.11,0v1.95H3.59V14.29a13.26,13.26,0,1,1,26.51,0Z\" style=\"fill:#288cf4\"><\/path><\/svg>                                <div class=\"icon-tab-text \">\n                                IT Support                                <\/div>\n                                                <\/li>\n                                                <li data-group-id=\"\" id=\"service-helpdesk\" data-tab-id=\"service-helpdesk\" class=\"icon-tab icon-tab-inactive\">\n                        <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Isolation_Mode\" data-name=\"Isolation Mode\" viewBox=\"0 0 33.69 33.75\"><path 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class=\"icon-tab-text \">\n                                Service & Helpdesk                                <\/div>\n                                                <\/li>\n                                        <\/ul>\n            <\/div>\n        <\/div>\n                <div class=\"icon-tabs-content\">\n                    <div data-group-tab-id=\"\" id=\"it-support-tab\" class=\"icon-tab-content active\" data-title-link=\"it-support\">\n                                    <p>\t\t<div data-elementor-type=\"section\" data-elementor-id=\"9934\" class=\"elementor elementor-9934\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-5cc11844 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5cc11844\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-17499fcd\" data-id=\"17499fcd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f8ede9d elementor-widget elementor-widget-spacer\" data-id=\"f8ede9d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4f89d54e elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"4f89d54e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"610\" height=\"457\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-4-1.png\" class=\"attachment-large size-large wp-image-10157\" alt=\"MicrosoftTeams-image\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-4-1.png 610w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-4-1-300x225.png 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6230fd46 elementor-widget elementor-widget-heading\" data-id=\"6230fd46\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Offer timely assistance to teams across the business <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23031d19 elementor-widget elementor-widget-text-editor\" data-id=\"23031d19\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"ewa-rteLine\">When everyone depends on you to keep operations running smoothly, efficiency and time-to-resolution are everything.<br>On-Demand Assist helps you better manage and resolve support requests so teams can get back on track as soon as possible.<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-57f0b505 elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"57f0b505\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-35952f59 elementor-widget elementor-widget-image\" data-id=\"35952f59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"610\" height=\"457\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-4-1.png\" class=\"attachment-large size-large wp-image-10157\" alt=\"MicrosoftTeams-image\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-4-1.png 610w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-4-1-300x225.png 300w\" sizes=\"(max-width: 610px) 100vw, 610px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p>                            <\/div>\n                    <div data-group-tab-id=\"\" id=\"service-helpdesk-tab\" class=\"icon-tab-content inactive\" data-title-link=\"service-helpdesk\">\n                                    <p>\t\t<div data-elementor-type=\"page\" data-elementor-id=\"9935\" class=\"elementor elementor-9935\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-1c2e99fc elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1c2e99fc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-231e071d\" data-id=\"231e071d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a9c4f1 elementor-widget elementor-widget-spacer\" data-id=\"1a9c4f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-73c65591 elementor-hidden-desktop elementor-widget elementor-widget-image\" data-id=\"73c65591\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"896\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-1024x896.png\" class=\"attachment-large size-large wp-image-10808\" alt=\"MicrosoftTeams-image\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-1024x896.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-300x263.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-768x672.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1.png 1161w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4e8a23a7 elementor-widget elementor-widget-heading\" data-id=\"4e8a23a7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Boost customer satisfaction with improved, real-time support<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5cc42a2f elementor-widget elementor-widget-text-editor\" data-id=\"5cc42a2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\">Customers can sometimes struggle to describe their tech issues. Skip the confusion and save time with VNC Connect. On-Demand Assist helps service agents find and fix problems faster, resulting in improved service levels and happier customers.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-7097bc7d elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"7097bc7d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62685d03 elementor-widget elementor-widget-image\" data-id=\"62685d03\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"896\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-1024x896.png\" class=\"attachment-large size-large wp-image-10808\" alt=\"MicrosoftTeams-image\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-1024x896.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-300x263.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1-768x672.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/MicrosoftTeams-image-7-1-1.png 1161w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t<\/p>                            <\/div>\n                <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ced682d elementor-widget elementor-widget-spacer\" data-id=\"ced682d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-798b7a30 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"798b7a30\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4263605c\" data-id=\"4263605c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-19467191 elementor-widget elementor-widget-spacer\" data-id=\"19467191\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-51d3d371 elementor-widget elementor-widget-heading\" data-id=\"51d3d371\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Fix customers issues faster with on-demand assistance.<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-744027a7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"744027a7\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-64655c2\" data-id=\"64655c2\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6eec6f73 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"6eec6f73\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Isolation_Mode\" data-name=\"Isolation Mode\" viewBox=\"0 0 45 45\"><path d=\"M23.4,40a18.13,18.13,0,0,1-18-20.15.61.61,0,0,1,.67-.53A.6.6,0,0,1,6.6,20,16.91,16.91,0,0,0,35.36,33.83,16.91,16.91,0,0,0,22,5a.6.6,0,0,1-.1-1.2A18.12,18.12,0,1,1,23.4,40Z\" style=\"fill:#015398\"><\/path><path d=\"M23.31,22.53a.6.6,0,0,1-.6-.61V12.25a.59.59,0,0,1,.6-.6.6.6,0,0,1,.6.6v9.67A.6.6,0,0,1,23.31,22.53Z\" style=\"fill:#015398\"><\/path><path d=\"M27.72,25.63a.62.62,0,0,1-.34-.11l-4.39-3a.6.6,0,0,1,.67-1l4.4,3a.61.61,0,0,1,.16.83A.62.62,0,0,1,27.72,25.63Z\" style=\"fill:#015398\"><\/path><path d=\"M2.76,23.61a.59.59,0,0,1-.41-.16.6.6,0,0,1,0-.85L5.62,19a.6.6,0,0,1,.85,0,.61.61,0,0,1,0,.85L3.2,23.42A.59.59,0,0,1,2.76,23.61Z\" style=\"fill:#015398\"><\/path><path d=\"M9.26,23.79a.61.61,0,0,1-.46-.22L5.62,19.83a.6.6,0,0,1,.92-.77L9.72,22.8a.6.6,0,0,1-.07.84A.58.58,0,0,1,9.26,23.79Z\" style=\"fill:#015398\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tJust-in-time assistance \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tLightweight and install-free,<br>On-Demand Assist lets you start a support session in seconds, improving time-to-resolution and customer satisfaction.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-7b1e1a1c\" data-id=\"7b1e1a1c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-484f1d1d elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"484f1d1d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Isolation_Mode\" data-name=\"Isolation Mode\" viewBox=\"0 0 45 45\"><path d=\"M24.15,16.57a.6.6,0,0,1-.6-.57.61.61,0,0,1,.58-.63L29,15.18a.62.62,0,0,1,.62.58.59.59,0,0,1-.57.62l-4.87.19Z\" style=\"fill:#015398\"><\/path><path d=\"M28.62,21.3h0a.59.59,0,0,1-.55-.64l.39-4.9a.6.6,0,0,1,.65-.55.61.61,0,0,1,.55.65l-.4,4.89A.6.6,0,0,1,28.62,21.3Z\" style=\"fill:#015398\"><\/path><path d=\"M17,40.84H6.15A2.82,2.82,0,0,1,3.34,38V27.65a2.81,2.81,0,0,1,2.81-2.81h7.1a.6.6,0,0,1,.6.6.6.6,0,0,1-.6.6H6.15a1.61,1.61,0,0,0-1.61,1.61V38a1.62,1.62,0,0,0,1.61,1.62H17A1.62,1.62,0,0,0,18.63,38V31a.6.6,0,0,1,.6-.6.6.6,0,0,1,.6.6v7A2.82,2.82,0,0,1,17,40.84Z\" style=\"fill:#015398\"><\/path><path d=\"M37.88,35.55h-1v-1.2h1Zm-2,0h-1v-1.2h1Zm-2,0h-1v-1.2h1Zm-2,0h-1v-1.2h1Zm-2,0h-1v-1.2h1Zm-2,0h-1v-1.2h1Zm-2,0h-1v-1.2h1Zm-2,0h-1v-1.2h1Zm-2,0h-1v-1.2h1ZM39,35.44l-.34-1.15a1.59,1.59,0,0,0,.63-.36l.81.89A2.87,2.87,0,0,1,39,35.44Zm1.82-1.65-1.11-.45a1.58,1.58,0,0,0,.12-.61v-.14h1.2v.14A2.71,2.71,0,0,1,40.86,33.79Zm.21-2.2h-1.2v-1h1.2Zm0-2h-1.2v-1h1.2Zm0-2h-1.2v-1h1.2Zm0-2h-1.2v-1h1.2ZM10.74,24.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,22.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,20.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,18.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,16.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,14.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,12.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,10.22H9.54v-1h1.2Zm30.33-.63h-1.2v-1h1.2ZM10.74,8.22H9.54V7.83a2.87,2.87,0,0,1,.11-.77l1.15.33a1.61,1.61,0,0,0-.06.44Zm29.12-.57A1.68,1.68,0,0,0,39.62,7l1-.64a2.83,2.83,0,0,1,.42,1.19ZM11.15,6.76,10.26,6a2.74,2.74,0,0,1,1-.73l.46,1.11A1.53,1.53,0,0,0,11.15,6.76Zm28-.3a1.58,1.58,0,0,0-.68-.24L38.55,5a2.77,2.77,0,0,1,1.19.41Zm-1.61-.25h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Zm-2,0h-1V5h1Z\" style=\"fill:#015398\"><\/path><path d=\"M13.08,32.49a.61.61,0,0,1-.42-.17.6.6,0,0,1,0-.85L28.37,15.65a.6.6,0,0,1,.85,0,.61.61,0,0,1,0,.85L13.51,32.31A.61.61,0,0,1,13.08,32.49Z\" style=\"fill:#015398\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tAffordable support that scales\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tSince you pay by number of technicians, not by sessions, your On-Demand Assist licensing can scale flexibly and affordably with your requirements.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-797be885\" data-id=\"797be885\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7b7ac995 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"7b7ac995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Isolation_Mode\" data-name=\"Isolation Mode\" viewBox=\"0 0 45 45\"><path 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d=\"M32.26,38.38a6,6,0,0,1-4.55-1.84c-2.27-2.44-1.63-6.14-1.46-6.91L14,17.42c-1.55.31-4.93.61-7.24-2-1.78-2-1.4-4.91-1.15-6.05a.81.81,0,0,1,.56-.61.82.82,0,0,1,.81.2l2.24,2.14a.26.26,0,0,0,.35,0l2-1.77a.24.24,0,0,0,.08-.18.22.22,0,0,0-.07-.19L9.4,6.66a.83.83,0,0,1-.2-.81.81.81,0,0,1,.6-.56c1.26-.31,4.44-.76,6.63,1.59s1.67,5.87,1.48,6.82L30.2,26c1.53-.29,4.86-.55,7.14,2.05h0c1.78,2,1.4,4.9,1.16,6a.84.84,0,0,1-.56.61.85.85,0,0,1-.82-.2l-2.41-2.31-2.32,2.1,2.36,2.48a.84.84,0,0,1,.19.8.82.82,0,0,1-.6.57A9.25,9.25,0,0,1,32.26,38.38Zm-4.85-8.46c-.14.71-.63,3.85,1.18,5.8a5.32,5.32,0,0,0,4.81,1.37l-2.15-2.26a.83.83,0,0,1-.22-.6.78.78,0,0,1,.27-.58l2.87-2.59a.83.83,0,0,1,1.12,0l2.15,2.07a5.51,5.51,0,0,0-1-4.32h0c-2-2.24-5-1.88-6.19-1.62A.82.82,0,0,1,29.5,27L16.38,13.86l.35-.37c.14-.71.64-3.85-1.18-5.79a5.32,5.32,0,0,0-4.81-1.37l1.7,1.79a1.45,1.45,0,0,1-.08,2.08L10.41,12a1.46,1.46,0,0,1-2,0L6.7,10.28a5.53,5.53,0,0,0,1,4.32c2,2.28,5.06,1.88,6.28,1.6a.83.83,0,0,1,.76.22L27.82,29.5Z\" style=\"fill:#015398\"><\/path><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h6 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tEquipped to help\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h6>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tFrom Chat to two-way File Transfer, <br>On-Demand Assist's features give service teams the tools to find and fix support issues while in-session.<br>\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3dc1f9 elementor-widget elementor-widget-spacer\" data-id=\"2d3dc1f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-62d1e9b2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"62d1e9b2\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6717d5a\" data-id=\"6717d5a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90283dd elementor-widget elementor-widget-heading\" data-id=\"90283dd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Get to the heart of the problem quicker<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-70a23152 elementor-widget elementor-widget-text-editor\" data-id=\"70a23152\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Every service team knows the challenge of deciphering support tickets, especially when it\u2019s a very technical issue. Often you end up having to ask users more questions, which takes time and leads to frustration (on both sides). With On-Demand Assist, you can cut out all the back and forth and bypass the confusion.<\/p><p>Technicians can quickly connect to users\u2019 devices to see the issue for themselves and take control to offer further assistance. All of which means less effort for the customer and faster time-to-resolution for you.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6da7e3bc\" data-id=\"6da7e3bc\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5cadb9ee elementor-widget elementor-widget-image\" data-id=\"5cadb9ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"956\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/01-InstantSupport-Collaboration-1-1024x956.png\" class=\"attachment-large size-large wp-image-10823\" alt=\"InstantSupport-Collaboration\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/01-InstantSupport-Collaboration-1-1024x956.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/01-InstantSupport-Collaboration-1-300x280.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/01-InstantSupport-Collaboration-1-768x717.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/01-InstantSupport-Collaboration-1-1536x1434.png 1536w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/01-InstantSupport-Collaboration-1.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1060d400 elementor-reverse-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1060d400\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-955361a\" data-id=\"955361a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5aac60ea elementor-widget elementor-widget-image\" data-id=\"5aac60ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"959\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/02-InstantSupport-support-1-1024x959.png\" class=\"attachment-large size-large wp-image-10818\" alt=\"InstantSupport-support\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/02-InstantSupport-support-1-1024x959.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/02-InstantSupport-support-1-300x281.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/02-InstantSupport-support-1-768x720.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/02-InstantSupport-support-1-1536x1439.png 1536w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/02-InstantSupport-support-1.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3837c529\" data-id=\"3837c529\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5b114c8a elementor-widget elementor-widget-heading\" data-id=\"5b114c8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Deliver great support every time<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-44441dea elementor-widget elementor-widget-text-editor\" data-id=\"44441dea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tMake it easier to offer a consistent level of service to customers.<br>On-Demand Assist works on Windows and Mac, so you can offer a consistent experience for users, regardless of the desktop device they\u2019re on.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6c7aecab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6c7aecab\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3890d199\" data-id=\"3890d199\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-719c8207 elementor-widget elementor-widget-heading\" data-id=\"719c8207\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Assist customers with a fully secure solution <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-263dfbad elementor-widget elementor-widget-text-editor\" data-id=\"263dfbad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Protect user trust with a solution that\u2019s safe and secure. Secure by design, On-Demand Assist features enterprise-grade security and administrator controls to help protect customer data as well as monitor performance and compliance across the helpdesk team.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-3ebf4231\" data-id=\"3ebf4231\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4b6fe1b6 elementor-widget elementor-widget-image\" data-id=\"4b6fe1b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"941\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/03-InstantSupport-Secure-1-1024x941.png\" class=\"attachment-large size-large wp-image-10813\" alt=\"03-InstantSupport-Secure-1\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/03-InstantSupport-Secure-1-1024x941.png 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/03-InstantSupport-Secure-1-300x276.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/03-InstantSupport-Secure-1-768x705.png 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/03-InstantSupport-Secure-1-1536x1411.png 1536w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2022\/04\/03-InstantSupport-Secure-1.png 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-489a9e30 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"489a9e30\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-64d3d6bd\" data-id=\"64d3d6bd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3f9b774e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"3f9b774e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6aaf661d elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6aaf661d\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-wider\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1fb1b353\" data-id=\"1fb1b353\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-50553d6b elementor-widget elementor-widget-heading\" data-id=\"50553d6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7b0cddb8 elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"7b0cddb8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Didn\u2019t find the answer you were after? Check out our <a href=\"https:\/\/help.realvnc.com\/hc\/en-us\/\">Help Center<\/a> for more FAQs, technical docs and how-to guides.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-498eff06\" data-id=\"498eff06\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-59506c44 elementor-widget elementor-widget-toggle\" data-id=\"59506c44\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1491\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-1491\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Is there a limit on the number of customer devices I can connect to?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1491\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-1491\"><p><span class=\"TextRun SCXW14679708 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW14679708 BCX0\">Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. <\/span><span class=\"NormalTextRun SCXW14679708 BCX0\">You can run concurrent sessions, but the number is capped by subscription level. View our <\/span><\/span><a class=\"Hyperlink SCXW14679708 BCX0\" href=\"https:\/\/www.realvnc.com\/en\/connect\/pricing\/\" target=\"_blank\" rel=\"noreferrer noopener\"><span class=\"TextRun Underlined SCXW14679708 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW14679708 BCX0\" data-ccp-charstyle=\"Hyperlink\">subscription pricing page<\/span><\/span><\/a><span class=\"TextRun SCXW14679708 BCX0\" lang=\"EN-GB\" xml:lang=\"EN-GB\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW14679708 BCX0\"> for more detail.<\/span><\/span><span class=\"EOP SCXW14679708 BCX0\" data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1492\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-1492\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">I\u2019m worried about the possibility of competition accessing my data. Does data need to leave my company\u2019s network?<\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1492\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-1492\"><p>Although our cloud connections are fully encrypted, you also have the option of direct connections. That way, no data will ever leave your network.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-1493\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-1493\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-chevron-down\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-chevron-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Can I upgrade my subscription? <\/a>\n\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-1493\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-1493\"><p><span data-contrast=\"auto\">If you need to change the number of licenses you have, you can do so in\u202f<\/span><a href=\"https:\/\/manage.realvnc.com\/?__hstc=6832941.896d8669ecc5cb9d72b67b8ef96718ce.1649158946244.1650548013273.1650557147729.51&amp;__hssc=6832941.6.1650557147729&amp;__hsfp=2012502305\"><span data-contrast=\"none\">your RealVNC account<\/span><\/a><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">However, please contact Sales if you need to change your subscription.<\/span><span data-ccp-props=\"{&quot;335559685&quot;:720}\">\u00a0<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Is there a limit on the number of customer devices I can connect to?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span class=\\\"TextRun SCXW14679708 BCX0\\\" lang=\\\"EN-GB\\\" xml:lang=\\\"EN-GB\\\" data-contrast=\\\"auto\\\"><span class=\\\"NormalTextRun SCXW14679708 BCX0\\\">Since we charge by technician seats, rather than devices, you can connect to as many devices as you need. <\\\/span><span class=\\\"NormalTextRun SCXW14679708 BCX0\\\">You can run concurrent sessions, but the number is capped by subscription level. View our <\\\/span><\\\/span><a class=\\\"Hyperlink SCXW14679708 BCX0\\\" href=\\\"https:\\\/\\\/www.realvnc.com\\\/en\\\/connect\\\/pricing\\\/\\\" target=\\\"_blank\\\" rel=\\\"noreferrer noopener\\\"><span class=\\\"TextRun Underlined SCXW14679708 BCX0\\\" lang=\\\"EN-GB\\\" xml:lang=\\\"EN-GB\\\" data-contrast=\\\"none\\\"><span class=\\\"NormalTextRun SCXW14679708 BCX0\\\" data-ccp-charstyle=\\\"Hyperlink\\\">subscription pricing page<\\\/span><\\\/span><\\\/a><span class=\\\"TextRun SCXW14679708 BCX0\\\" lang=\\\"EN-GB\\\" xml:lang=\\\"EN-GB\\\" data-contrast=\\\"auto\\\"><span class=\\\"NormalTextRun SCXW14679708 BCX0\\\"> for more detail.<\\\/span><\\\/span><span class=\\\"EOP SCXW14679708 BCX0\\\" data-ccp-props=\\\"{&quot;335559685&quot;:720}\\\">\\u00a0<\\\/span><\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"I\\u2019m worried about the possibility of competition accessing my data. Does data need to leave my company\\u2019s network?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Although our cloud connections are fully encrypted, you also have the option of direct connections. That way, no data will ever leave your network.<\\\/p>\"}},{\"@type\":\"Question\",\"name\":\"Can I upgrade my subscription?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p><span data-contrast=\\\"auto\\\">If you need to change the number of licenses you have, you can do so in\\u202f<\\\/span><a href=\\\"https:\\\/\\\/manage.realvnc.com\\\/?__hstc=6832941.896d8669ecc5cb9d72b67b8ef96718ce.1649158946244.1650548013273.1650557147729.51&amp;__hssc=6832941.6.1650557147729&amp;__hsfp=2012502305\\\"><span data-contrast=\\\"none\\\">your RealVNC account<\\\/span><\\\/a><span data-contrast=\\\"auto\\\">.<\\\/span><span data-ccp-props=\\\"{&quot;335559685&quot;:720}\\\">\\u00a0<\\\/span><\\\/p><p><span data-contrast=\\\"auto\\\">However, please contact Sales if you need to change your subscription.<\\\/span><span data-ccp-props=\\\"{&quot;335559685&quot;:720}\\\">\\u00a0<\\\/span><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b8480df elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b8480df\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-68d0463e\" data-id=\"68d0463e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62353768 elementor-widget elementor-widget-spacer\" data-id=\"62353768\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3433fb5c elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"3433fb5c\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-32663ce9\" data-id=\"32663ce9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4995cc01 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"4995cc01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7d1a7794 posts-case-study-slider elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7d1a7794\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4107ba98 posts-case-study-slider\" data-id=\"4107ba98\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-38616b38 elementor-grid-1 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-card-shadow-yes elementor-posts__hover-gradient elementor-widget elementor-widget-posts\" data-id=\"38616b38\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_case_study_columns&quot;:&quot;1&quot;,&quot;cards_case_study_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;cards_case_study_columns_tablet&quot;:&quot;2&quot;,&quot;cards_case_study_columns_mobile&quot;:&quot;1&quot;,&quot;cards_case_study_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_case_study_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards_case-study\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards-case-study elementor-grid\" role=\"list\">\n\t\t<article class=\"elementor-post elementor-grid-item cards-case-study-post \">\n    <div class=\"cards-case-study__card elementor-post__card\">\n        <a class=\"elementor-post__thumbnail__link elementor-post__thumbnail__link\" href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/case-study-biotronik\/\">\n            <div class=\"elementor-fit-height cards-case-study__thumbnail elementor-post__thumbnail\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"1000\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/07\/Biotronik-featured-img.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"Biotronik\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/07\/Biotronik-featured-img.jpg 1500w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/07\/Biotronik-featured-img-300x200.jpg 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/07\/Biotronik-featured-img-1024x683.jpg 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/07\/Biotronik-featured-img-768x512.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/>            <\/div>\n        <\/a>\n        <div class=\"cards-case-study__content elementor-post__content\">\n            <div class=\"cards-case-study__text elementor-post__text\">\n                <h3 class=\"cards-case-study__title elementor-post__title\">\n                    <a href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/case-study-biotronik\/\">BIOTRONIK increases efficiency and customer support with RealVNC Connect<\/a>\n                <\/h3>\n                <p>\"We can use RealVNC to have a direct connection to the programming device and even take over the control of the device to \u2026 have a direct look without any interpretations. It's very easy to establish and a very big help to supporting our customers there and, of course, increasing patient safety.\"<br\/><br\/>\n\u2013 Jan Iden, Medical Engineer<\/p>\n                <p><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/article><article class=\"elementor-post elementor-grid-item cards-case-study-post \">\n    <div class=\"cards-case-study__card elementor-post__card\">\n        <a class=\"elementor-post__thumbnail__link elementor-post__thumbnail__link\" href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/reji\/\">\n            <div class=\"elementor-fit-height cards-case-study__thumbnail elementor-post__thumbnail\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"500\" height=\"500\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/01\/kiosk-11.png\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/01\/kiosk-11.png 500w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/01\/kiosk-11-300x300.png 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2024\/01\/kiosk-11-150x150.png 150w\" sizes=\"(max-width: 500px) 100vw, 500px\" \/>            <\/div>\n        <\/a>\n        <div class=\"cards-case-study__content elementor-post__content\">\n            <div class=\"cards-case-study__text elementor-post__text\">\n                <h3 class=\"cards-case-study__title elementor-post__title\">\n                    <a href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/reji\/\">REJI<\/a>\n                <\/h3>\n                <p>\"The fact that RealVNC Connect is compatible with a wide range of operating systems is important for our future growth. With RealVNC Connect, we can monitor a digital sign running on Android, or customer kiosks that have a Windows-based OS. Having the flexibility to work with any system makes it much easier for us to say \u2018yes\u2019 to any potential customer.\"<br><br>\n- Frank Yoder, CEO<\/p>\n                <p><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/article><article class=\"elementor-post elementor-grid-item cards-case-study-post \">\n    <div class=\"cards-case-study__card elementor-post__card\">\n        <a class=\"elementor-post__thumbnail__link elementor-post__thumbnail__link\" href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/case-study-qtrac\/\">\n            <div class=\"elementor-fit-height cards-case-study__thumbnail elementor-post__thumbnail\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"1500\" height=\"905\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/qtrac-hero-3-min.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/qtrac-hero-3-min.jpg 1500w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/qtrac-hero-3-min-300x181.jpg 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/qtrac-hero-3-min-1024x618.jpg 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/11\/qtrac-hero-3-min-768x463.jpg 768w\" sizes=\"(max-width: 1500px) 100vw, 1500px\" \/>            <\/div>\n        <\/a>\n        <div class=\"cards-case-study__content elementor-post__content\">\n            <div class=\"cards-case-study__text elementor-post__text\">\n                <h3 class=\"cards-case-study__title elementor-post__title\">\n                    <a href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/case-study-qtrac\/\">Qtrac<\/a>\n                <\/h3>\n                <p>\u201cWe immediately realized the user interface was much better for us, and much more user friendly for the help desk team. Pretty soon we said, \u2018Let's just switch everything to RealVNC.\u2019\u201d<br><br>\nAleks Nikolovski<\/p>\n                <p><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/article><article class=\"elementor-post elementor-grid-item cards-case-study-post \">\n    <div class=\"cards-case-study__card elementor-post__card\">\n        <a class=\"elementor-post__thumbnail__link elementor-post__thumbnail__link\" href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/case-study-100-3-fm\/\">\n            <div class=\"elementor-fit-height cards-case-study__thumbnail elementor-post__thumbnail\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1067\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/100-3-fm.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/100-3-fm.jpg 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/100-3-fm-300x200.jpg 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/100-3-fm-1024x683.jpg 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/100-3-fm-768x512.jpg 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/100-3-fm-1536x1024.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>            <\/div>\n        <\/a>\n        <div class=\"cards-case-study__content elementor-post__content\">\n            <div class=\"cards-case-study__text elementor-post__text\">\n                <h3 class=\"cards-case-study__title elementor-post__title\">\n                    <a href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/case-study-100-3-fm\/\">100.3 FM<\/a>\n                <\/h3>\n                <p>\u201cBeing able to operate in two markets is really important for our business. VNC Connect allows us to do this without needing to constantly drive between Timaru to Oamaru. This is a game changer for us.\u201d<br><br>\nJames Valentine<\/p>\n                <p><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/article><article class=\"elementor-post elementor-grid-item cards-case-study-post \">\n    <div class=\"cards-case-study__card elementor-post__card\">\n        <a class=\"elementor-post__thumbnail__link elementor-post__thumbnail__link\" href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/mipi-support\/\">\n            <div class=\"elementor-fit-height cards-case-study__thumbnail elementor-post__thumbnail\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"1067\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/emergency-response-team-2-min.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"emergency-response\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/emergency-response-team-2-min.jpg 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/emergency-response-team-2-min-300x200.jpg 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/emergency-response-team-2-min-1024x683.jpg 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/emergency-response-team-2-min-768x512.jpg 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/emergency-response-team-2-min-1536x1024.jpg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>            <\/div>\n        <\/a>\n        <div class=\"cards-case-study__content elementor-post__content\">\n            <div class=\"cards-case-study__text elementor-post__text\">\n                <h3 class=\"cards-case-study__title elementor-post__title\">\n                    <a href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/mipi-support\/\">MiPi Support<\/a>\n                <\/h3>\n                <p>\"RealVNC\u00ae makes it really easy for me, from virtually anywhere, to use my phone or tablet to look into and fix a problem should something arise.\"<br><br>\nMatt Ireland, Founder<\/p>\n                <p><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/article><article class=\"elementor-post elementor-grid-item cards-case-study-post \">\n    <div class=\"cards-case-study__card elementor-post__card\">\n        <a class=\"elementor-post__thumbnail__link elementor-post__thumbnail__link\" href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/massage-robotics\/\">\n            <div class=\"elementor-fit-height cards-case-study__thumbnail elementor-post__thumbnail\">\n                <img loading=\"lazy\" decoding=\"async\" width=\"1600\" height=\"893\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/massage-robotics.jpg\" class=\"attachment-post-thumbnail size-post-thumbnail wp-post-image\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/massage-robotics.jpg 1600w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/massage-robotics-300x168.jpg 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/massage-robotics-1024x572.jpg 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/massage-robotics-768x429.jpg 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/massage-robotics-1536x858.jpg 1536w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/05\/massage-robotics-2048x1144.jpg 2048w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>            <\/div>\n        <\/a>\n        <div class=\"cards-case-study__content elementor-post__content\">\n            <div class=\"cards-case-study__text elementor-post__text\">\n                <h3 class=\"cards-case-study__title elementor-post__title\">\n                    <a href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/massage-robotics\/\">Massage Robotics<\/a>\n                <\/h3>\n                <p>\u201cAt Massage Robotics we don\u2019t write programs that simply tell the robots to go from one point to the next. We create algorithms fed by databases that allow our robots to devise new routines. With hundreds of lines of code in each robot, and thousands more lines based in the cloud, RealVNC is a game changing solution for us.\u201d<\/p>\n                <p><\/p>\n            <\/div>\n        <\/div>\n    <\/div>\n<\/article>\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6abec956 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6abec956\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7a01b0\" data-id=\"7a01b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6e8a6586 elementor-widget elementor-widget-spacer\" data-id=\"6e8a6586\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2566099d elementor-widget elementor-widget-heading\" data-id=\"2566099d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Try out VNC Connect for free today<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3899110d elementor-align-center elementor-widget elementor-widget-button\" data-id=\"3899110d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.realvnc_button\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t            <div class=\"elementor-button-wrapper\">\n                <a class=\"button-orange button-solid button-size-lg elementor-button-link elementor-button elementor-size-lg\" href=\"https:\/\/manage.realvnc.com\/trial\" role=\"button\">\n                            <span class=\"elementor-button-content-wrapper\">\n                    \n\n          <span class=\"elementor-button-text\">Start your free trial<\/span>\n        <\/span>\n                        <\/a>\n            <\/div>\n        \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1dd1684b elementor-widget elementor-widget-spacer\" data-id=\"1dd1684b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>On-Demand Assist(previously known as Instant Support) Experience remote support that improves time to resolution while offering customers an in-person experience, even from afar. Start your free 14-day trial IT Support Service &#038; Helpdesk Offer timely assistance to teams across the business When everyone depends on you to keep operations running smoothly, efficiency and time-to-resolution are &#8230; <a title=\"Massage Robotics\" class=\"read-more\" href=\"https:\/\/www.realvnc.com\/it\/connect\/customers\/massage-robotics\/\" aria-label=\"Per saperne di pi\u00f9 su Massage Robotics\">Leggi tutto<\/a><\/p>\n","protected":false},"author":32,"featured_media":0,"parent":266,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":"","footnotes":""},"class_list":["post-3076","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Instant support | VNC\u00ae Connect<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"it_IT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Instant support | VNC\u00ae Connect\" \/>\n<meta property=\"og:description\" content=\"On-Demand Assist(previously known as Instant Support) Experience remote support that improves time to resolution while offering customers an in-person experience, even from afar. Start your free 14-day trial IT Support Service &#038; Helpdesk Offer timely assistance to teams across the business When everyone depends on you to keep operations running smoothly, efficiency and time-to-resolution are ... 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