{"id":6134,"date":"2015-07-09T09:03:00","date_gmt":"2015-07-09T09:03:00","guid":{"rendered":"https:\/\/www.realvnc.com\/?p=6134"},"modified":"2022-02-17T07:12:10","modified_gmt":"2022-02-17T07:12:10","slug":"comcast-add-tv-remote-access","status":"publish","type":"post","link":"https:\/\/www.realvnc.com\/fr\/news\/comcast-add-tv-remote-access\/","title":{"rendered":"Comcast add TV remote access to their X1 set top box platform"},"content":{"rendered":"\n<p>If you\u2019ve ever had to call technical support and describe exactly what you\u2019re seeing on your screen, you\u2019ll be familiar with a problem that Comcast are solving for their new X1 set top boxes.<\/p>\n\n\n\n<p>Huge North American cable company, Comcast, is currently trialing a new feature on their X1 platform that they\u2019ve called Co-Pilot, which gives you the ability to&nbsp;<em>show<\/em>&nbsp;their support agents what you\u2019re talking about, not&nbsp;<em>tell<\/em>&nbsp;them. With Co-Pilot, they can see a customer\u2019s TV screen and &#8211; after receiving an on-screen verification code from the customer &#8211; take the controls, walking them through the various features that come with their service and resolving any problems without an expensive and inconvenient truck-roll.<\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" src=\"https:\/\/static.realvnc.com\/media\/images\/comcast.original.width-824.png\" alt=\"Comcast\"\/><\/figure><\/div>\n\n\n\n<p>The device they are controlling is a set top box (STB). The STB is a device connected to your TV which decodes digital signals that arrive over the Comcast network via a cable, translating those signals into the moving images that we see as we flip channels. It is generally also responsible for recording, using its built-in PVR (personal video recording) capabilities, as well as re-purposing Internet content in a way that is TV-friendly. It\u2019s not hard to see that it\u2019s a complicated bit of kit and, like all complicated bits of kit, sometimes it goes wrong or the user needs a helping hand. At that point, &#8220;let me show you what&#8217;s going on&#8221; is a very powerful phrase and Co-Pilot is a very powerful feature.<\/p>\n\n\n\n<p>It\u2019s truly great to see a huge vendor like Comcast committing to improving the tech support workflow with innovative remote access technology like this. Have you thought about doing the same for your product? Your customers and your tech support team alike will thank you immensely for it&#8230;<\/p>\n\n\n\n<p>What&#8217;s more, embedding remote access and control like this needn\u2019t be complicated. Our VNC SDK and VNC Cloud make it simple to build exactly these capabilities into your own product in a matter of hours. We know that it\u2019s your product and so we let you design the workflow and the branding. There\u2019s no need to hand off to a third party tool \u2013 a jarring experience for customers.&nbsp;<a href=\"https:\/\/www.realvnc.com\/en\/developer\/download\/\">Try it today<\/a>&nbsp;and see for yourself!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019ve ever had to call technical support and describe exactly what you\u2019re seeing on your screen, you\u2019ll be familiar with a problem that Comcast are solving for their new X1 set top boxes. Huge North American cable company, Comcast, is currently trialing a new feature on their X1 platform that they\u2019ve called Co-Pilot, which &#8230; <a title=\"Comcast add TV remote access to their X1 set top box platform\" class=\"read-more\" href=\"https:\/\/www.realvnc.com\/fr\/news\/comcast-add-tv-remote-access\/\" aria-label=\"Read more about Comcast add TV remote access to their X1 set top box platform\">Read more<\/a><\/p>\n","protected":false},"author":19,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-6134","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Comcast add TV remote access to their X1 set top box platform - RealVNC\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realvnc.com\/fr\/news\/comcast-add-tv-remote-access\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Comcast add TV remote access to their X1 set top box platform - RealVNC\u00ae\" \/>\n<meta property=\"og:description\" content=\"If you\u2019ve ever had to call technical support and describe exactly what you\u2019re seeing on your screen, you\u2019ll be familiar with a problem that Comcast are solving for their new X1 set top boxes. Huge North American cable company, Comcast, is currently trialing a new feature on their X1 platform that they\u2019ve called Co-Pilot, which ... Read more\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.realvnc.com\/fr\/news\/comcast-add-tv-remote-access\/\" \/>\n<meta property=\"og:site_name\" content=\"RealVNC\u00ae\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/realvnc\" \/>\n<meta property=\"article:published_time\" content=\"2015-07-09T09:03:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-02-17T07:12:10+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/static.realvnc.com\/media\/images\/comcast.original.width-824.png\" \/>\n<meta name=\"author\" content=\"David\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@realvnc\" \/>\n<meta name=\"twitter:site\" content=\"@realvnc\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"David\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"NewsArticle\",\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/news\\\/comcast-add-tv-remote-access\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/news\\\/comcast-add-tv-remote-access\\\/\"},\"author\":{\"name\":\"David\",\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/#\\\/schema\\\/person\\\/c61fa30b0c79c5b2c0f969f1882547f6\"},\"headline\":\"Comcast add TV remote access to their X1 set top box platform\",\"datePublished\":\"2015-07-09T09:03:00+00:00\",\"dateModified\":\"2022-02-17T07:12:10+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/news\\\/comcast-add-tv-remote-access\\\/\"},\"wordCount\":397,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/news\\\/comcast-add-tv-remote-access\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/static.realvnc.com\\\/media\\\/images\\\/comcast.original.width-824.png\",\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/news\\\/comcast-add-tv-remote-access\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/news\\\/comcast-add-tv-remote-access\\\/\",\"url\":\"https:\\\/\\\/www.realvnc.com\\\/fr\\\/news\\\/comcast-add-tv-remote-access\\\/\",\"name\":\"Comcast add TV remote access to their X1 set top box platform - 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