{"id":5995,"date":"2019-12-18T08:09:00","date_gmt":"2019-12-18T08:09:00","guid":{"rendered":"https:\/\/www.realvnc.com\/?p=5995"},"modified":"2024-08-13T07:37:22","modified_gmt":"2024-08-13T07:37:22","slug":"you-asked-we-listened-2019","status":"publish","type":"post","link":"https:\/\/www.realvnc.com\/fr\/news\/you-asked-we-listened-2019\/","title":{"rendered":"You asked, we listened &#8211; another year of improvements"},"content":{"rendered":"\n<p>If you have ever been a user of VNC\u00ae Connect (and as you\u2019re reading this article, chances are that you have!), at some point you have probably received one or two emails from us asking you about your experience of the product, or if you could fill in a satisfaction survey.&nbsp;<\/p>\n\n\n\n<p>The reason we do these things is to get genuine feedback on what you like about our product, and what you feel could be improved or added to it on future releases. And we do listen: to show you how your feedback helps us shape VNC Connect, every year we share with you an overview of the improvements we made over the last 12 months, and the reasons why they ended up on our roadmap.&nbsp;<\/p>\n\n\n\n<p>If 2018 was (almost) all about delivering major security updates and peace of mind to&nbsp;<a href=\"https:\/\/www.realvnc.com\/en\/connect\/vnc-connect-security-whitepaper\/\">VNC Connect users<\/a>, 2019 has been the year of improved performance.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p><em>Improved performance<\/em><\/p>\n\n\n\n<p>When we say that VNC Connect is a top-performing remote access solution, we really mean it, especially after high-speed streaming was introduced earlier this year. The first major update of 2019 made remote streaming&nbsp;<a href=\"https:\/\/www.realvnc.com\/en\/news\/realvnc-releases-new-high-speed-streaming-for-vnc-connect\/\">up to 4 times faster<\/a>&nbsp;for all Professional and Enterprise users.&nbsp;<\/p>\n\n\n\n<p>This means that VNC\u00ae Connect users can now experience real-time performance even when they are operating in a content-rich environment, for example when doing computer-aided design (CAD) or watching training videos remotely.&nbsp;<\/p>\n\n\n\n<p>The update was very positively received, both during beta testing and after the full rollout of the release, and many users have been particularly impressed with how well VNC Connect performs in comparison to&nbsp;<a href=\"https:\/\/www.realvnc.com\/en\/connect\/competitor-comparisons\/\">some of its competitors<\/a>&nbsp;in terms of speed and picture quality.<\/p>\n\n\n\n<p><em>Remote audio<\/em><\/p>\n\n\n\n<p>Prior to its release, the ability to hear sound when connecting to a remote device had been our customer\u2019s most requested feature.&nbsp;<a href=\"https:\/\/www.realvnc.com\/en\/connect\/audio\/\">Audio<\/a>&nbsp;was finally introduced last summer to all users with a Professional or Enterprise subscription. The introduction of Audio right after high-speed streaming means that you can not only stream videos in real-time, but you can listen to what\u2019s happening on screen too.<\/p>\n\n\n\n<p>We found that the audio feature used in conjunction with high-speed streaming played a big role in making the experience of using remote access truly immersive, almost as if you were sitting right in front of the device you\u2019re connecting to.&nbsp;<\/p>\n\n\n\n<p><em>Improvements to Support and Customer Service<\/em><\/p>\n\n\n\n<p>Customer feedback and satisfaction surveys are not our only resources when it comes time to decide which improvements we need to prioritize on our roadmap: we have a great Customer Service and Support Team who proactively let us know what\u2019s not working so well for our customers, and what we can do to improve their experience.&nbsp;<\/p>\n\n\n\n<p>The most noticeable change has been the launch of our new\u00a0<a href=\"https:\/\/help.realvnc.com\/hc\/en-us\/\">Knowledgebase<\/a>, with dedicated customer support portal. This means that not only can you track your open tickets in your account, but you can also make comments on articles we post. Additionally, the search function has vastly improved, making it easier than it\u2019s ever been for our users to find the solution to your issue. We also think it looks a lot prettier now, but we may be biased on that!\u00a0<\/p>\n\n\n\n<p>This year we also we made substantial investments in the team and the tools and systems they use to better help customers, with the team having a greater input on our product roadmap, taking the valuable insights they gain from talking to customers, and putting forward ways to alleviate the issues they see often.&nbsp;<\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p>So, what are we going to be up to in 2020? Well, it\u2019s going to be a busy year for us while we work on improving the software even further. Some of the changes we are going to make are not going to be visible straight away, but will certainly make a difference in the long run.<\/p>\n\n\n\n<p>For example, we are working behind the scenes on making releases faster, so that in the future we\u2019ll be able to reduce the waiting time required the time required to bring you the features you want. If you\u2019re a User of VNC Connect and you&#8217;re interested in hearing more about how we\u2019re planning to achieve faster releases, keep an eye on our product improvements newsletter \u2013 don\u2019t worry, we won\u2019t clog your inbox, but we\u2019ll get in touch when we have something to share we think you\u2019ll want to know about!<\/p>\n\n\n\n<p>And if you\u2019re wondering what new features we have in store, you should expect to see a software update coming out in a few weeks, enabling basic multi-monitor support. In the meantime, if you want to share your experience with VNC\u00ae Connect or what features you\u2019d like us to add in the future, you can do so&nbsp;<a href=\"https:\/\/www.realvnc.com\/en\/contact-us\/\">here<\/a>&nbsp; \u2013 you might see them mentioned in this same update exactly a year from now.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you have ever been a user of VNC\u00ae Connect (and as you\u2019re reading this article, chances are that you have!), at some point you have probably received one or two emails from us asking you about your experience of the product, or if you could fill in a satisfaction survey.&nbsp; The reason we do &#8230; <a title=\"You asked, we listened &#8211; another year of improvements\" class=\"read-more\" href=\"https:\/\/www.realvnc.com\/fr\/news\/you-asked-we-listened-2019\/\" aria-label=\"Read more about You asked, we listened &#8211; another year of improvements\">Read more<\/a><\/p>\n","protected":false},"author":19,"featured_media":5996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[1],"tags":[],"class_list":["post-5995","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uncategorized"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>You asked, we listened - another year of improvements - RealVNC\u00ae<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realvnc.com\/fr\/news\/you-asked-we-listened-2019\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"You asked, we listened - another year of improvements - RealVNC\u00ae\" \/>\n<meta property=\"og:description\" content=\"If you have ever been a user of VNC\u00ae Connect (and as you\u2019re reading this article, chances are that you have!), at some point you have probably received one or two emails from us asking you about your experience of the product, or if you could fill in a satisfaction survey.&nbsp; The reason we do ... 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