Sirona Care & Health is a community health provider operating across Bristol, South Gloucestershire and North Somerset. With around 4,000 staff working across approximately 100 sites (and many more delivering care directly in the community) its IT team faces a familiar but complex challenge: how to support a widely distributed workforce quickly and effectively. The challenge<\/i><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Unlike organizations with a centralized workforce, Sirona\u2019s teams of carers are often on the move: visiting patients, working from different locations or operating remotely. And this creates pressure on the IT team because when issues arise, any delays can have a direct impact on care delivery and patient outcomes, particularly for community-based staff.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \u201cFor a community nurse to have an issue, then come back to one of our bases to see an engineer, is so time consuming and has a massive patient care effect.\u201d<\/em><\/p> \u2014Paul Poynter, Head of IT Operations and Deputy Chief Digital Information Officer<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Historically, not all members of the IT team had the level of access required to resolve issues quickly. As the organization grew, this became a bottleneck that slowed response times, making it harder to support users efficiently. The approach<\/i><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t Sirona uses RealVNC to provide remote access and support across its IT operations, from first-line service desk engineers through to desktop and second-line teams. \u201cWe can get onto people\u2019s computers without them having to really have much interaction with it. That\u2019s been a blessing.\u201d<\/em><\/p> \u2014Nathan Ellis, IT Service Desk Engineer<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t The impact<\/i><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t By enabling remote support at scale, Sirona has improved the speed and efficiency of its IT service across the organization. The role-based access controls within RealVNC Connect have given Sirona\u2019s IT team the confidence to expand access to the solution, resulting in even better outcomes for the team and the wider organization. \u201cIt improves the responsiveness of our IT service, gives us a more flexible workforce and strengthens our operational resilience.\u201d<\/em><\/p> \u2014Paul Poynter<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t A clear example<\/i><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t In one example, a complex issue that might previously have required a site visit could now be resolved remotely in around 30 minutes. Rather than interrupting their day, frontline staff can stay focused on their work, including patient-facing responsibilities.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \u201cBeing able to remote into [a carer\u2019s device] while they\u2019re out in the community is game changing.\u201d<\/em><\/p> \u2014Paul Poynter<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t RealVNC has become an embedded and trusted part of Sirona\u2019s IT environment, helping deliver consistent, reliable support across the organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t \u201cIt\u2019s a very handy piece of kit \u2014 it\u2019s indispensable!\u201d<\/em><\/p> \u2014Nathan Ellis<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t As Sirona\u2019s IT Team looks to the future, they see further opportunity to extend their use of RealVNC, particularly in areas such as reporting and integration, to unlock additional value over time.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":" \u00abBeing able to remote into [a carer\u2019s device] while they\u2019re out in the community is game changing.\u00bb<\/p>\n","protected":false},"featured_media":127407,"template":"","customer_category":[52],"class_list":["post-127408","customer","type-customer","status-publish","has-post-thumbnail","hentry","customer_category-healthcare"],"acf":[],"yoast_head":"\n
For Paul Poynter, Head of IT Operations and Deputy Chief Digital Information Officer, and his team, the ability to resolve issues without delay is critical \u2014 not just for operational efficiency, but for ensuring staff can stay focused on delivering care.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\tSupporting staff across sites and in the community<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
At the same time, any solution needed to meet strict requirements around security, ease of use, and cost control within an NHS-funded organization.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\tEnabling fast, remote support at scale<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
This allows the team to troubleshoot issues, install software, transfer files, and support staff without requiring travel or complex setup.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\tFaster support, fewer site visits, less disruption<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
Since enabling more of the IT team with RealVNC, Sirona has seen faster resolution times, a reduced need for site visits, less disruption for staff, and better use of IT resources.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\tResolving issues without disrupting care<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
A trusted, embedded capability<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t