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IT Support Engineer

The company

RealVNC® is a highly successful software company based in Cambridge (UK) city centre. As the original developers of VNC® remote access technology our software is used by hundreds of millions of users worldwide from the non-technical home user to IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.

The role

Working as part of the Systems Team, you will be supporting internal users in a fast-moving IT environment. You will provide support for a variety of operating systems and hardware. Reporting to the Systems Lead, this role offers fantastic opportunities to expand your career with the inventors of VNC technology.


  • have experience of supporting the following:  
    • Microsoft Windows Desktop Operating Systems
    • Microsoft Office applications
    • Microsoft Office 365
    • Mac OS X
    • Desktop and laptop hardware
  • have good troubleshooting skills
  • have good communication skills, both written and verbal
  • enjoy taking ownership of problems through to resolution, working with colleagues and hardware/software vendors as required

Anything else?

As well as the above, if you have experience with any of the following technologies, then we’d like to know about it!

  • Linux Desktop Operating systems
  • Automated build technologies 
  • Microsoft Server technologies (incl. Exchange)
  • Microsoft AD/Azure AD administration


Reporting to the Systems Lead, this role offers a unique opportunity to join our Systems Team, working for a successful, growing company with a recognised global brand and huge potential and vision. If you’re successful, you’ll be compensated with an attractive package which will be appropriate to your skills and experience. We also offer generous benefits, including a contributory pension and private dental and medical care. 

This is a full-time post, but we believe in a healthy work / life balance, so it’s 35 hours per week (Monday – Friday), although flexibility may sometimes be required. 

How to apply

If you’d like to join RealVNC as a IT Support Engineer, please click on the ‘apply for this job’ button and fill in your details. 

RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you’re invited to interview you’ll be requested to provide proof of your eligibility to work.

RealVNC is an equal opportunities employer, committed to staff welfare and professional development.

Staffing and Recruitment Agencies 

To all Staffing and Recruiting Agencies: Our website is only intended for individuals and preferred suppliers of RealVNC. Staffing and recruiting agencies and individuals being  represented by an agency that is not a preferred supplier are not authorized to use this site or to submit profiles, applications or CVs, or to forward CVs directly to employees or any other company location, and any such submissions will be considered unsolicited.

RealVNC does not accept unsolicited CVs or applications from agencies other than preferred suppliers. RealVNC is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.

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