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Customer Service and Support Representative

The company

RealVNC® is a highly successful software company based in Cambridge (UK) city centre. As the original developers of VNC® remote access technology our software is used by hundreds of millions of users worldwide from the non-technical home user to IT professionals from global companies, such as Intel, IBM, NASA, Shell, DreamWorks and Philips.

The role

RealVNC are looking for two enthusiastic individuals to join our growing team as Customer Service and Support Representatives. 

This is a fantastic opportunity to take an active role in providing first class support to our global customer base. Reporting to the Head of Technical Operations, you will be the first point of contact for customers from our worldwide customer base as they contact us via web, live chat and phone for assistance on a range of issues. This will require you to communicate directly with customers, escalating to internal teams as required, to effectively resolve customer issues and answer their questions.

It will be your responsibility to ensure a high level of customer satisfaction is maintained through timely and accurate responses, maintain thorough and accurate customer service records and maintain up-to-date knowledge of RealVNC products and services.

Full training will be provided for you to become familiar with our Sales, Product Support and Finance systems and use them effectively.  You will also work closely with others, in your team and other teams as necessary, to ensure customer requests are dealt with efficiently. 

You

  • Can multitask - you’ll need to simultaneously navigate our online documentation and use our internal systems to assist customers on a range of issues via our web-based support system, phone calls and live chat
  • Work well in a team but can work autonomously when necessary
  • Have excellent communication skills 
  • Are looking for a challenging, customer-facing role in fast-paced, dynamic environment within a successful organisation

Benefits

This role offers a great opportunity to join our Product Support team, working for a successful, growing company with a recognised global brand and huge potential and vision. If you’re successful, you’ll be compensated with an attractive package. We also offer generous benefits, including contributory pension, and private dental and medical care.

This is a full-time post, working Monday to Friday on a 9am-9pm shift rota. We are committed to ensuring you maintain a healthy work / life balance and are as flexible as we expect you to be on occasions! 

How to apply

If you’d like to join RealVNC as a Customer Service and Support Representative, please click on the ‘apply for this job’ button and fill in your details. 

RealVNC has a responsibility to ensure that all staff are eligible to live and work in the UK and if you’re invited to interview you’ll be requested to provide proof of your eligibility to work.

RealVNC is an equal opportunities employer, committed to staff welfare and professional development.

Staffing and Recruitment Agencies 

To all Staffing and Recruiting Agencies: Our website is only intended for individuals and preferred suppliers of RealVNC. Staffing and recruiting agencies and individuals being  represented by an agency that is not a preferred supplier are not authorized to use this site or to submit profiles, applications or CVs, or to forward CVs directly to employees or any other company location, and any such submissions will be considered unsolicited.

RealVNC does not accept unsolicited CVs or applications from agencies other than preferred suppliers. RealVNC is not responsible for any fees related to unsolicited CVs or applications and explicitly reserve its right to contact candidates presented in such unsolicited CV or application.


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