{"id":8913,"date":"2021-07-15T15:19:00","date_gmt":"2021-07-15T15:19:00","guid":{"rendered":"https:\/\/www.realvnc.com\/en\/?post_type=blog&p=8913"},"modified":"2025-04-04T15:51:36","modified_gmt":"2025-04-04T15:51:36","slug":"how-to-set-up-an-on-demand-assist-session","status":"publish","type":"blog","link":"https:\/\/www.realvnc.com\/en\/blog\/how-to-set-up-an-on-demand-assist-session\/","title":{"rendered":"How to set up an On-Demand Assist session with RealVNC Connect"},"content":{"rendered":"\t\t
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This article applies to RealVNC Connect through version 7.<\/em><\/p>

You don’t need to install\u00a0anything\u00a0and you can provide support in a\u00a0few seconds.\u00a0<\/p>

How do I enable On-Demand Assist?<\/span><\/strong>\u00a0<\/span><\/h2>

Chris works in a very busy IT department. His work involves providing support to over 1000 users,\u00a0on a daily basis. However, not all users have issues to sort out\u00a0on a daily basis. Some of them have them more often, others barely need to get in touch. In conclusion, keeping a\u00a0VNC Server<\/a>, with a separate license, on each machine would be pointless.\u00a0<\/span>\u00a0<\/span><\/p>

Therefore, Chris provides instant support, the moment users need it. To do so, a subscription that includes this feature is required.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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How to provide Instant Support with On-Demand Assist<\/strong><\/h2>\n

If you’ve followed the steps above, this really couldn’t be easier. Start by opening VNC Viewer v7 (or try our new unified app with RealVNC Connect<\/a> v8). You will need to be signed with your RealVNC account details. Then, click the On-Demand Assist<\/span> <\/span><\/strong>button. <\/span> <\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"VNC\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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The software will generate a code and will show you a download URL. Share these with the user you plan on supporting. They will need to download and run the temporary software and input the code into it. After the user confirms the connection, you will be able to control the machine in\u00a0VNC Viewer<\/a>.\u00a0<\/span>\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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In short, On-Demand Assist is a quick and easy way to connect to a computer on a one-off basis. In addition to that, no software needs to be installed. <\/span>\u00a0<\/span><\/p>

Also, if you want a more secure way of connecting, you can always set up a Direct Connection. Find out more about it, as well as\u00a0<\/span>how to use some essential RealVNC Connect features here.<\/span><\/a>\u00a0<\/span>\u00a0<\/span><\/p>

Have you tried RealVNC Connect yet? We offer a 14-day free trial!<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

On-Demand Assist is a great way to connect to a machine on which you are unable to or unwilling to install software. <\/p>\n","protected":false},"author":16,"featured_media":8903,"template":"","blog_category":[255],"class_list":["post-8913","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-vnc-connect"],"yoast_head":"\nHow to set up an On-Demand Assist session with RealVNC Connect<\/title>\n<meta name=\"description\" content=\"Instant Support is a great way to connect to a machine on which you are unable to or unwilling to install software. 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