{"id":56966,"date":"2025-04-14T17:18:20","date_gmt":"2025-04-14T17:18:20","guid":{"rendered":"https:\/\/www.realvnc.com\/?post_type=blog&p=56966"},"modified":"2025-12-18T10:44:47","modified_gmt":"2025-12-18T10:44:47","slug":"helpdesk-in-realvnc-connect-v8","status":"publish","type":"blog","link":"https:\/\/www.realvnc.com\/en\/blog\/helpdesk-in-realvnc-connect-v8\/","title":{"rendered":"HelpDesk in RealVNC Connect v8 Beta: Next-Level Support\u00a0"},"content":{"rendered":"\t\t
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High-quality remote support is as much about convenience as it is about security, so IT teams can perform at their best. HelpDesk, a new feature in RealVNC Connect Version 8 Beta of , helps them deliver ad-hoc, real-time support.<\/p>\n

We continue our series of blog articles presenting the new features in the version 8 Beta of RealVNC Connect. We already discussed Code Connect, as well as the new interface and the integration of Viewer and Server into one app. In this article we will be talking about HelpDesk, a feature that\u2019s designed to make the jobs of help desk teams much easier.<\/p>\n

Whether it\u2019s connecting with a minute\u2019s notice, supporting unmanaged or BYOD devices -\u202fall with major cross-platform coverage; HelpDesk makes it possible. It\u2019s in RealVNC Connect v8 Beta, and it\u2019s designed to help you focus on delivering support, rather than putting the end users through a setup process when you\u2019re not accessing their devices very often.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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At the Core of HelpDesk: On-Demand Assist <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Our On-Demand Assist feature forms the core of HelpDesk. It\u2019s a solution that was built for providing quick, secure support on unmanaged devices, when the user needs immediate assistance. On-Demand Assist is THE solution for easily accessing those devices that you don\u2019t need to get to daily. \u202f<\/p>

This is ideal, for example, in BYOD environments. You have a user that works on a non-corporate managed device, or even completely off your corporate network. If they\u2019re working remotely, you\u2019ll need a VPN to give them access to the corporate network, which constantly fails. On-Demand Assist is a very easy way to quickly provide them with the support they need, quickly and efficiently. You can quickly initiate a secure, encrypted, remote access session, no pre-installed software needed. The user will just input the code you’re giving them into the single-use app, and that is it.\u202f<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Regardless of whether they’re using Windows, MacOS, or Linux, or on an Android or iOS device, with On-Demand Assist you can deliver timely, secure remote support to practically any user, even if they\u2019re using a BYOD device.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Why HelpDesk?\u202f <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Designed for the support department that demands more from its tools, this solution fits teams that need to provide around-the-clock support. All this while not having to worry about security and efficiency.\u202f<\/p>

One of our beta users described it best, saying,<\/p>

\u201cIt\u2019s the easiest and fastest way to connect with users that are not computer savvy.\u201d<\/em><\/p>

And isn\u2019t that what all great support tools should be?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

High-quality remote support is as much about convenience as it is about security, so IT teams can perform at their best. HelpDesk, a new feature in RealVNC Connect Version 8 Beta of , helps them deliver ad-hoc, real-time support. We continue our series of blog articles presenting the new features in the version 8 Beta … Read more<\/a><\/p>\n","protected":false},"author":16,"featured_media":56967,"template":"","blog_category":[259,370,255],"class_list":["post-56966","blog","type-blog","status-publish","has-post-thumbnail","hentry","blog_category-help-desk","blog_category-remote-support","blog_category-vnc-connect"],"acf":[],"yoast_head":"\nHelpDesk in RealVNC Connect v8: Next-Level Support<\/title>\n<meta name=\"description\" content=\"High-quality remote support is as much about convenience as it is about security, so IT teams can perform at their best. 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