{"id":38651,"date":"2024-05-21T09:16:17","date_gmt":"2024-05-21T09:16:17","guid":{"rendered":"https:\/\/www.realvnc.com\/en\/?post_type=blog&p=38651"},"modified":"2024-05-23T10:54:10","modified_gmt":"2024-05-23T10:54:10","slug":"main-challenges-switching-remote-access-solution","status":"publish","type":"blog","link":"https:\/\/www.realvnc.com\/en\/blog\/main-challenges-switching-remote-access-solution\/","title":{"rendered":"The Main Challenges in Switching to a New Remote Access Solution"},"content":{"rendered":"\t\t
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Changing your remote access provider can be compared to buying a new family car. You need to make sure that the new vehicle is to the whole family’s liking. But you also need to choose something that caters to all your needs, present and future. And it must have the right aftersales service. Not to mention that the price must be one that you can afford.\u00a0<\/p>

What does all this car buying talk have to do with switching to a new remote access<\/a> solution, though? As you’ll see below, quite a few things.\u00a0<\/p>

Remote access used to be something that the IT department used. Not anymore; this type of software is now an integral part of most organizations’ daily life. Choosing the wrong solution for your needs can have dire consequences.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Who Makes the Decision?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Quite a few stakeholders can be involved in the decision of changing solutions. Their number and position in the organization depend, in most cases, on the company\u2019s size. Of course, it’s also influenced by the complexity of the use case.\u00a0<\/p>

The classic case is the one in which only helpdesk uses the solution. Therefore, the helpdesk manager decides what they want and, provided the budget is available, they buy it.\u00a0<\/p>

If end users are utilizing the solution to access company resources, they may have an input. Or the IT department could make the decision for them, based on suitability, security, price etc.\u00a0<\/p>

In larger organizations, where the use of the solution is very wide-ranging, the decision will generally lie with the heads of the IT department.\u00a0<\/p>

If security is the main factor and confidential information will be accessed using the solution, the cybersecurity department will need to sign it off as well.\u00a0<\/p>

Last but not least, the finance department must be mentioned. No matter how much all the other departments support switching to a certain solution, it won’t happen if it’s over the available budget.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Change Resistance<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t
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Even if there is a proposal to switch to a new product, and said product ticks all the boxes, there still might be change resistance. This can have multiple causes, such as:<\/p>