{"id":20698,"date":"2023-07-06T06:05:50","date_gmt":"2023-07-06T06:05:50","guid":{"rendered":"https:\/\/www.realvnc.com\/en\/?post_type=blog&#038;p=20698"},"modified":"2026-04-13T10:44:26","modified_gmt":"2026-04-13T09:44:26","slug":"remote-assistance","status":"publish","type":"blog","link":"https:\/\/www.realvnc.com\/en\/blog\/remote-assistance\/","title":{"rendered":"What is Remote Assistance and How Can it Benefit Your Business?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"20698\" class=\"elementor elementor-20698\" data-elementor-post-type=\"blog\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ac9cb50 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ac9cb50\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c00adfa\" data-id=\"c00adfa\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-86cc3af elementor-widget elementor-widget-heading\" data-id=\"86cc3af\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What is remote assistance?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f22273e elementor-widget elementor-widget-text-editor\" data-id=\"f22273e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Remote assistance technology allows IT professionals to securely connect to and interact with a device remotely, eliminating the need for lengthy phone calls or costly on-site visits.<\/p><p>By accessing a user\u2019s device in real time, technicians can troubleshoot issues, configure settings, and resolve problems quickly.<\/p><p>Remote assistance extends beyond troubleshooting. It\u2019s a powerful tool for <a href=\"https:\/\/www.realvnc.com\/en\/blog\/6-ways-you-can-power-up-your-remote-onboarding-strategy\/\" target=\"_blank\" rel=\"noopener noreferrer\">onboarding employees<\/a> or guiding customers through software, providing step-by-step help directly on their devices.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ba2a604 elementor-widget elementor-widget-image\" data-id=\"ba2a604\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"683\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/454c4a42-780d-47b9-85b7-4500263dbbd2-1024x683.jpeg\" class=\"attachment-large size-large wp-image-50305\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/454c4a42-780d-47b9-85b7-4500263dbbd2-1024x683.jpeg 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/454c4a42-780d-47b9-85b7-4500263dbbd2-300x200.jpeg 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/454c4a42-780d-47b9-85b7-4500263dbbd2-768x512.jpeg 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/454c4a42-780d-47b9-85b7-4500263dbbd2-1536x1024.jpeg 1536w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/454c4a42-780d-47b9-85b7-4500263dbbd2-2048x1365.jpeg 2048w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/454c4a42-780d-47b9-85b7-4500263dbbd2-scaled.jpeg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a55d60 elementor-widget elementor-widget-heading\" data-id=\"2a55d60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Benefits of remote assistance services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e4b5a6a elementor-widget elementor-widget-heading\" data-id=\"e4b5a6a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Reduced costs<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-40be73a elementor-widget elementor-widget-text-editor\" data-id=\"40be73a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Remote assistance eliminates travel expenses by enabling technicians to\u00a0<a href=\"https:\/\/www.realvnc.com\/en\/discover\/remote-access-instant-customer-support\/\" target=\"_blank\" rel=\"noopener noreferrer\">resolve issues remotely<\/a>. This reduces downtime, minimizes resource allocation, streamlines support, and cuts overall operational costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f00670 elementor-widget elementor-widget-heading\" data-id=\"8f00670\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Greater customer satisfaction<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-406927a elementor-widget elementor-widget-text-editor\" data-id=\"406927a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Remote technical support <a href=\"https:\/\/www.realvnc.com\/en\/blog\/5-ways-to-save-time-and-money-using-remote-access\/\" target=\"_blank\" rel=\"noopener noreferrer\">resolves issues faster<\/a>, reducing wait times and improving first-call resolution rates. This streamlined support experience leads to happier, more satisfied customers.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9eee0ce elementor-widget elementor-widget-heading\" data-id=\"9eee0ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Increased access<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-163e79f elementor-widget elementor-widget-text-editor\" data-id=\"163e79f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">With <a href=\"https:\/\/owllabs.com\/state-of-remote-work\/2022\" target=\"_blank\" rel=\"noopener noreferrer\">31%<\/a> of employers now allowing remote work, remote assistance provides quick access to a <a href=\"https:\/\/realvnc.com\/en\/blog\/4-ways-simplify-service-desk-remote-access#solutions\" target=\"_blank\" rel=\"noopener noreferrer\">service desk<\/a> from any location. Technicians can efficiently assess and resolve issues remotely, eliminating the need for costly in-person visits and minimizing downtime.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fc8e75c elementor-widget elementor-widget-heading\" data-id=\"fc8e75c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Efficiency and productivity<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94df9c4 elementor-widget elementor-widget-text-editor\" data-id=\"94df9c4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Remote assistance minimizes downtime by quickly resolving IT issues and ensuring employees stay focused on their tasks. This streamlined approach boosts overall productivity while providing users with the tools to prevent future disruptions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8ebcefb elementor-widget elementor-widget-heading\" data-id=\"8ebcefb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Knowledge sharing<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f6acad5 elementor-widget elementor-widget-text-editor\" data-id=\"f6acad5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">Remote assistance connects users to experts anywhere, providing support regardless of location. Customers gain timely help, and employees access IT professionals for advice, enabling them to confidently navigate new systems and tools.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bbd14a0 elementor-widget elementor-widget-image\" data-id=\"bbd14a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"577\" src=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/fb557d78-e1e9-4c47-8540-f73fe4528625-1024x577.jpeg\" class=\"attachment-large size-large wp-image-50310\" alt=\"\" srcset=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/fb557d78-e1e9-4c47-8540-f73fe4528625-1024x577.jpeg 1024w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/fb557d78-e1e9-4c47-8540-f73fe4528625-300x169.jpeg 300w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/fb557d78-e1e9-4c47-8540-f73fe4528625-768x433.jpeg 768w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/fb557d78-e1e9-4c47-8540-f73fe4528625-1536x865.jpeg 1536w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/fb557d78-e1e9-4c47-8540-f73fe4528625-2048x1154.jpeg 2048w, https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/07\/fb557d78-e1e9-4c47-8540-f73fe4528625-scaled.jpeg 1600w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5c22de elementor-widget elementor-widget-heading\" data-id=\"c5c22de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Security and compliance considerations<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5759bde elementor-widget elementor-widget-text-editor\" data-id=\"5759bde\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\">Protecting sensitive data and maintaining user trust are critical priorities for any business. Before selecting a remote access tool, it\u2019s essential to evaluate <a href=\"https:\/\/www.realvnc.com\/en\/connect\/security\/\" target=\"_blank\" rel=\"noopener noreferrer\">key security features<\/a> and compliance measures to ensure robust protection and reliability.<\/p><ul><li><p><strong>Encryption:<\/strong> Ensure the tool uses end-to-end encryption to protect data during transmission and storage, safeguarding it from unauthorized access.<\/p><\/li><li><p><strong>Access control:<\/strong> Opt for solutions with role-based access control, multi-factor authentication, and secure logins to restrict access to authorized users only.<\/p><\/li><li><p><strong>Compliance:<\/strong> Select remote access software that meets standards like HIPAA, PCI-DSS, and GDPR to protect user data and meet legal requirements.<\/p><\/li><li><p><strong>Audit logs:<\/strong> Look for tools that provide detailed activity logs to identify potential risks and maintain accountability for security events.<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a316d6f elementor-widget elementor-widget-heading\" data-id=\"a316d6f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How do I enable remote assistance?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-60937de elementor-widget elementor-widget-text-editor\" data-id=\"60937de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 3 []\">The steps for enabling remote assistance will vary depending on your chosen solution. For example, VNC Connect\u00ae takes a different approach than other solutions.<\/p><p>Broadly, enabling remote assistance involves forming a connection between the host and technician. To build this connection, you need specialist software.\u00a0<\/p><p>Once the software is installed, a user generally has to complete the following simple steps:<\/p><ul><li><p>Sending an invitation to the technician\u00a0<\/p><\/li><li><p>Choosing between sharing their screen or giving complete control\u00a0<\/p><\/li><li><p>Terminating a connection once an issue is solved.\u00a0<\/p><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-98bbea9 elementor-widget elementor-widget-heading\" data-id=\"98bbea9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Overcoming common challenges in remote assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cfaa030 elementor-widget elementor-widget-text-editor\" data-id=\"cfaa030\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">While remote assistance enables significant opportunities, it can also present several challenges. Addressing these challenges effectively is crucial for the success of your remote assistance sessions:<\/p><ul><li><p><strong>Connectivity issues<\/strong>: Poor internet connectivity can disrupt remote access sessions, making it difficult to provide timely support. To mitigate this, invest in reliable and scalable infrastructure that ensures stable remote connections.<\/p><\/li><li><p><strong>Device compatibility<\/strong>: It can be challenging to ensure that your remote assistance tool is compatible with various devices and operating systems. Choose a versatile tool that supports a wide range of devices, including remote computers, mobile devices, and different operating systems.<\/p><\/li><li><p><strong>User adoption<\/strong>: Encouraging users to adopt remote assistance can be difficult, especially if they are accustomed to traditional support methods. Provide <a href=\"https:\/\/www.realvnc.com\/en\/blog\/four-technology-tips-for-successful-employee-training\/\" target=\"_blank\" rel=\"noopener noreferrer\">comprehensive training<\/a> and support to help users understand the benefits and usage of remote assistance.<\/p><\/li><\/ul><p>By addressing these challenges, organizations can ensure their remote assistance solutions are effective, efficient, and user-friendly.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-68468ab elementor-widget elementor-widget-heading\" data-id=\"68468ab\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Measuring success and ROI<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f1524b9 elementor-widget elementor-widget-text-editor\" data-id=\"f1524b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">To gauge the effectiveness and return on investment (ROI) of your remote assistance solutions, it\u2019s important to track key performance metrics. Here are some essential metrics to consider:<\/p><ul><li><p><strong>Resolution rates<\/strong>: Monitor the percentage of issues resolved through remote assistance. High resolution rates indicate the effectiveness of your remote support.<\/p><\/li><li><p><strong>First-call resolution<\/strong>: Track the percentage of issues resolved on the first call. A high first-call resolution rate signifies efficient problem-solving and customer satisfaction.<\/p><\/li><li><p><strong>Mean time to resolve<\/strong>: Measure the average time taken to resolve issues. Shorter resolution times indicate a more efficient remote assistance process.<\/p><\/li><li><p><strong>User satisfaction<\/strong>: Gather feedback through surveys and monitor user satisfaction levels. Positive feedback reflects the success of your remote assistance efforts.<\/p><\/li><\/ul><p>By tracking these metrics, organizations can evaluate the effectiveness of their remote assistance solutions and identify areas for improvement.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c76975a elementor-widget elementor-widget-heading\" data-id=\"c76975a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can RealVNC help businesses provide remote assistance?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81836ae elementor-widget elementor-widget-text-editor\" data-id=\"81836ae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p data-pm-slice=\"1 1 []\">RealVNC\u00ae provides\u00a0<a href=\"https:\/\/realvnc.com\/en\/blog\/why-integrating-secure-remote-access-product-essential\" target=\"_blank\" rel=\"noopener noreferrer\">secure and reliable remote access<\/a>\u00a0solutions trusted by businesses worldwide. Micro-2 Inc., an Alabama-based IT company, demonstrates the power of <a href=\"https:\/\/www.realvnc.com\/en\/connect\/\" target=\"_blank\" rel=\"noopener\">RealVNC Connect<\/a>.<\/p><p>Micro-2 supports clients using various operating systems and devices. To streamline their services, they adopted RealVNC\u2019s enterprise license, which offers secure cloud and direct connectivity. This allowed them to provide seamless remote assistance while maintaining robust security.<\/p><p>By using RealVNC Connect, Micro-2\u00a0<a href=\"https:\/\/www.realvnc.com\/en\/connect\/customers\/case-study-micro-2-inc\/\" target=\"_blank\" rel=\"noopener noreferrer\">significantly reduced travel time and costs<\/a>\u00a0while improving client response times. The solution enabled instant device access and simplified support across its diverse client base.<\/p><p>If you\u2019re ready to enhance your business with secure remote assistance, <a href=\"https:\/\/manage.realvnc.com\/en\/auth\/sign_up\" target=\"_blank\" rel=\"noopener noreferrer\">start your free trial<\/a> with RealVNC today.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db99c26 elementor-widget elementor-widget-heading\" data-id=\"db99c26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs about remote assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cba9cce elementor-widget elementor-widget-toggle\" data-id=\"cba9cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"toggle.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle\">\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2131\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-2131\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What can you do with remote assistance?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2131\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-2131\"><p data-pm-slice=\"1 1 []\">Remote assistance gives technicians full access to a user&#8217;s system, allowing them to identify problems easily. Remote assistance tools also allow screen sharing and can be useful for onboarding.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2132\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-2132\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">Which are the best remote assistance tools?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2132\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-2132\"><p data-pm-slice=\"1 1 []\">The best tool for your business will depend on your individual needs. First, do you need a tool to support staff or customers? Carefully assess your needs and consider which solution best meets them.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-toggle-item\">\n\t\t\t\t\t<h3 id=\"elementor-tab-title-2133\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-2133\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon elementor-toggle-icon-right\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-closed\"><i class=\"fas fa-caret-right\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-toggle-icon-opened\"><i class=\"elementor-toggle-icon-opened fas fa-caret-up\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-toggle-title\" tabindex=\"0\">What's the difference between remote desktop and remote assistance?<\/a>\n\t\t\t\t\t<\/h3>\n\n\t\t\t\t\t<div id=\"elementor-tab-content-2133\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-2133\"><p data-pm-slice=\"1 1 []\">Both\u00a0<a href=\"https:\/\/realvnc.com\/en\/blog\/what-is-remote-desktop\" target=\"_blank\" rel=\"noopener noreferrer\">remote desktop<\/a>\u00a0and remote assistance provide similar functions. The difference is in the level of control afforded to a user. A remote desktop cuts off control to a user when it is accessed remotely, so the user cannot even see the screen. It&#8217;s a tool generally used by people accessing their own computers from a distance.<\/p><p>In contrast, remote assistant technology allows a user to have access in tandem with a technician. This means a user can take over if and when desired.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"What can you do with remote assistance?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p data-pm-slice=\\\"1 1 []\\\">Remote assistance gives technicians full access to a user&#8217;s system, allowing them to identify problems easily. 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A remote desktop cuts off control to a user when it is accessed remotely, so the user cannot even see the screen. It&#8217;s a tool generally used by people accessing their own computers from a distance.<\\\/p><p>In contrast, remote assistant technology allows a user to have access in tandem with a technician. This means a user can take over if and when desired.<\\\/p>\"}}]}<\/script>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tech-related issues can cause lots of trouble for businesses. It doesn\u2019t matter how prepared you and your employees may be. Some issues are simply too tricky for staff to solve themselves. Similarly, when customers are interacting with your products, they can run into problems that a phone call with your support team may not solve them. 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