Your IT support team requires fast, secure remote access in order to provide technical support and coaching to the rest of your staff. VNC Connect excels at this compared to other products on the market for the following reasons:
Concurrent connections are never restricted. Everyone in your IT support team can use remote access whenever necessary, and will never be forced to wait for a colleague to finish a connection before establishing one of their own.
Any device can freely take control. Only the computer receiving a remote connection must be licensed. This gives members of your IT team the freedom to use whichever device they have to hand, even when away from the office.
Connections can be made directly or via the cloud. Both connection methods offer a whole host of advantages, and VNC Connect is unique in offering fully-fledged support for both. For more information, see our whitepaper on Cloud versus Direct connectivity.Specialist helpdesk software is enhanced, not replaced. Other products are bloated by an abundance of helpdesk functionality, which can go ignored if the IT department uses specialist helpdesk software. VNC Connect works alongside your existing software, expanding its capabilities with simple and secure remote access.