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Installing and removing VNC Connect

These instructions explain how to install VNC Connect (version 6+), consisting of VNC Server and supporting platforms, on principal Windows computers you are licensed to control.

You are free to download VNC Viewer to as many devices you want to control from as you like, on any platform.

Note

Separate MSI installers are available for VNC Server and VNC Viewer to facilitate remote deployment to multiple Windows computers using industry-standard tools such as Group Policy.

Upgrading to VNC Connect

If you are upgrading from VNC 5.x and have a valid Personal or Enterprise license key, installation should be seamless. You do not need to stop VNC Server, and any configuration changes you have made will be preserved. If you wish to enable cloud connectivity, perform this post-install step.

If you have an out-of-date Personal or Enterprise license key for VNC 5.x, you must purchase a subscription as a new customer.

If you have a Free license key for VNC 5.x, you can migrate to a new, free Home subscription providing you install VNC Connect desk-side. You cannot migrate over a remote control session.

If you wish to upgrade from VNC Enterprise Edition or VNC Personal Edition 4.x, we recommend you first contact Support.

Downloading VNC Connect

Download the VNC Connect executable to the computer you want to control.

Installing VNC Server

Under Windows 8 or later, it is recommended you install to a secure location (for example, C:\Program Files).

Using desktop tools

Double-click the executable to start the graphical Install Wizard, and follow the instructions.

At the command line

Installing at the command line without prompting the user or restarting the computer may be quicker and more convenient:

  1. Open a Command Prompt. On Vista and later, perform this operation as an administrator (right-click Start > All Programs > Accessories > Command Prompt and select Run as administrator) to suppress UAC prompts.

  2. Run a suitable command. For example, to install silently without rebooting, apply a license key (Enterprise only), and enable automatic update checks and anonymous analytics without prompting the end user:

    <vnc-app>.exe /qn REBOOT=ReallySuppress LICENSEKEY=<key> ENABLEAUTOUPDATECHECKS=1 ENABLEANALYTICS=1

    By default, the following components are installed:

    • VNC Server.
    • VNC Mirror Driver (gives better performance on Windows 7). To exclude, specify ADDLOCAL=FeatureServer,FeaturePrinterDriver.
    • VNC Printer Driver (enables remote printing). To exclude, specify ADDLOCAL=FeatureServer,FeatureMirrorDriver.

Licensing VNC Server

You must apply a subscription to VNC Server. If you do not, remote access will not be available.

Note

VNC Viewer does not need to be licensed.

Using desktop tools

Open the VNC Server dialog and select Licensing from the menu to open the graphical License Wizard. Follow the instructions to sign in with your RealVNC account credentials.

If you have an Enterprise subscription, direct connectivity will be automatically enabled, and you are prompted to enable cloud connectivity at the same time.

At the command line

Note

You can only license VNC Server at the command line if you have an Enterprise subscription.

A 25 character license key for offline or remote deployment is available from the Deployment page of your RealVNC account. To apply it, run the following command as a user with administrative privileges:

<install-dir>/vnclicense.exe -add KEY

By default, <install-dir> is C:\Program Files\RealVNC\VNC Server.

Direct connectivity is automatically enabled. To enable cloud connectivity, and optionally join one or more existing groups in order to restrict computer discovery, run the following command as a user with administrative privileges:

<install-dir>/vncserver.exe -service -joinCloud TOKEN [-joinGroup GROUP-NAME]...

Cloud connectivity tokens are available from the Deployment page of your RealVNC account.

Starting VNC Server

VNC Server starts automatically in Service Mode.

To learn how to operate VNC Server at the command line, follow these instructions.

Getting VNC Viewer

To connect to and control this computer, get VNC Viewer for the device you want to control from.

For a Windows computer, download the VNC Viewer executable if you have administrative privileges to install, or the standalone binary if not.

Changing or repairing VNC Connect

You can change or repair VNC Server or VNC Viewer using Control Panel > Programs and Features in the standard way.

Removing VNC Connect

You can uninstall VNC Server or VNC Viewer using Control Panel > Programs and Features in the standard way. Administrative privileges are required. You may need to restart the computer.

Note

To completely remove (benign) configuration and other files or settings that may remain, follow these instructions.

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