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Installing and removing VNC Connect

These instructions explain how to install VNC Connect (version 6+) on supported Windows computers.

VNC Connect consists of a VNC Server app for the remote computer you want to control, and a VNC Viewer app for the local device you want to control from.

Note

Separate MSI installers are available for VNC Server and VNC Viewer to facilitate remote deployment to multiple Windows computers using industry-standard tools such as Group Policy.

Upgrading to VNC Connect from legacy versions

If you are upgrading from VNC 5.x and have a valid Personal or Enterprise license key, installation should be seamless. You do not need to stop VNC Server, and any configuration changes you have made will be preserved. If you wish to enable cloud connectivity, perform this post-install step.

If you have an out-of-date Personal or Enterprise license key for VNC 5.x, you must purchase a subscription as a new customer.

If you have a Free license key for VNC 5.x, you can migrate to a new, free Home subscription providing you install VNC Server desk-side. You cannot migrate over a remote control session.

If you wish to upgrade from VNC Enterprise Edition or VNC Personal Edition 4.x, we recommend you first contact Support.

Downloading VNC Server

Download the VNC Server executable to the remote computer you want to control. Under Windows 8 or later, it is recommended you install to a secure location (for example, C:\Program Files).

Installing using desktop tools

Double-click the executable to start the graphical Install Wizard, and follow the instructions.

Installing at the command line

Installing at the command line without prompting the user or restarting the computer may be quicker and more convenient:

  1. Open a Command Prompt. On Vista and later, perform this operation as an administrator (right-click Start > All Programs > Accessories > Command Prompt and select Run as administrator) to suppress UAC prompts.

  2. Run a suitable command. For example, to install silently without rebooting, apply a license key (Enterprise only), and enable automatic update checks and anonymous analytics without prompting the end user:

    <vnc-app>.exe /qn REBOOT=ReallySuppress LICENSEKEY=<key> ENABLEAUTOUPDATECHECKS=1 ENABLEANALYTICS=1

    By default, the following components are installed:

    • VNC Server.
    • VNC Mirror Driver (gives better performance on Windows 7). To exclude, specify ADDLOCAL=FeatureServer,FeaturePrinterDriver.
    • VNC Printer Driver (enables remote printing). To exclude, specify ADDLOCAL=FeatureServer,FeatureMirrorDriver.

Licensing VNC Server

You must license VNC Server running on the remote computer or remote access will not be available. You don’t need to license VNC Viewer.

Starting VNC Server

VNC Server starts automatically in Service Mode.

To learn how to operate VNC Server at the command line, follow these instructions.

Downloading VNC Viewer

Download the VNC Viewer executable to the computer you want to control if you have administrative privileges to install, or the standalone binary if not.

Getting connected

If you have a:

Changing or repairing VNC Connect

You can change or repair VNC Server or VNC Viewer using Control Panel > Programs and Features in the standard way.

Removing VNC Connect

You can uninstall VNC Server or VNC Viewer using Control Panel > Programs and Features in the standard way. Administrative privileges are required. You may need to restart the computer.

Note

To completely remove (benign) configuration and other files or settings that may remain, follow these instructions.

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