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Can I connect when a computer is asleep, or powered off?¶
If you are sure the remote computer is connected to the Internet but you see:
VNC Server is not currently listening for Cloud connections
...when attempting to connect, then it may be that the computer is asleep. VNC Viewer can wake a sleeping Mac in some circumstances, but it is advisable to prevent sleep or hibernation for as long as remote access is required. Note that Wake-on-LAN (WOL) is not currently-supported for any platform.
You cannot boot a computer that is turned off using our standard products. However, you can use VNC Viewer Plus to remotely power on and control certain Intel Core vPro computers.