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What happens if a session is interrupted?ΒΆ

If either technician or end user end a session deliberately (by closing the session window, or clicking the End Session button), then the session cannot resume. The technician must start over with a new code, if necessary.

If the technician reboots the computer in the recommended way, the session should seamlessly resume.

We make a best effort to recover from transient network errors. By default, VNC Viewer will attempt to resume for approximately 20 minutes.