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How should a technician reboot a remote computer?ΒΆ

Note

This feature is only available when controlling Windows computers in this release.

It’s best to instruct the technician to click the Reboot remote computer button on the VNC Viewer session toolbar:

../../_images/faq-instant-support-tech-reboot.png

This will elevate the technician if not already, which means the session can seamlessly resume on reboot.

If the technician uses the standard reboot facility on the remote desktop before elevating, then the session is unlikely to resume. The technician will need to generate a new session code and start over.

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