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Do I need to install and license any software?

No. There’s nothing to provision or set up on remote computers in advance, and no complex or privileged operations for end users to perform.

All an end user has to do is download and run a small, disposable app on demand. Once the session is over, the end user can safely delete the download file, leaving no footprint.

For technicians, all you need do is provision their desktop computers with VNC Viewer, which does not require a license. See how to start a session.