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How do technicians and end users get connected?

We take care of connecting technicians and end users wherever they are in the world, using our secure and reliable cloud service. There’s no need to open any ports or perform complex firewall or router reconfiguration.


The RealVNC cloud service brokers connections between devices and, where possible, establishes peer-to-peer sessions to improve performance and prevent data routing via the cloud. If intermediate hardware precludes this, however, we relay sessions to ensure you stay connected (don’t worry, session data is encrypted end-to-end).

Note that:

  • Both technicians and end users must be connected to the Internet.
  • Both endpoints must be able to communicate with our cloud service.

You can check the status of our cloud service here.