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Transferring files between computers

If you have a Professional or Enterprise subscription, you can transfer files between VNC Viewer running on a desktop computer and VNC Server.

You cannot transfer files if VNC Server has a Home subscription, nor if you are using VNC Viewer on an iOS, Android or Chrome-powered device.

Sending files to VNC Server

  1. Click the VNC Viewer File Transfer VNC_Viewer_Toolbar_File_Transfer_Small.png toolbar button. The File Transfer dialog opens:

    _images/Indent1_File_Transfer_To_Host_1.png
  2. Click the Send files button. The Send Files dialog opens.

  3. Select a file or folder. To select multiple files and/or folders, hold down the SHIFT key.

    Note

    Under Windows, you cannot directly select a folder. Instead, double-click to open that folder, then click Use Entire Folder. To select multiple folders, open the parent folder and click Use Entire Folder. Note this means other files and folders in the parent folder will also be transferred.

  4. Click Open (OK under Linux). The File Transfer dialog opens on the VNC Server computer:

    _images/Indent1_File_Transfer_To_Host_2.png

    The most recent file transfer operation is highlighted. You can check its status, or pause or stop the transfer if it takes more than a few seconds.

    By default, files are downloaded to the desktop (Downloads folder under Mac OS X). To change this for future file transfer operations, select an option from the Fetch files to dropdown at the bottom of the File Transfer dialog. Note you must have write permissions for the folder you choose. Alternatively, you can ask to be prompted each time.

Fetching files from VNC Server

Note that if you fetch files, they will also be published to all other VNC Viewer desktop users connected at the same time as you:

  1. In the VNC Viewer window, right-click the VNC Server icon VNC_Server_Icon.png (typically shaded black) and, from the shortcut menu, select File Transfer. The File Transfer dialog opens:

    _images/Indent1_File_Transfer_From_Host_1.png
  2. Click the Send files button. The Send Files dialog opens.

  3. Select a file or folder. To select multiple files and/or folders, hold down the SHIFT key.

    Note

    Under Windows, you cannot directly select a folder. Instead, double-click to open that folder, then click Use Entire Folder. To select multiple folders, open the parent folder and click Use Entire Folder. Note this means other files and/or folders in the parent folder will also be transferred.

  4. Click Open (OK under Linux). The File Transfer dialog opens on your computer:

    _images/Indent1_File_Transfer_From_Host_2.png

    The most recent file transfer operation is highlighted. You can check its status, or pause or stop the transfer if it takes more than a few seconds.

    By default, files are downloaded to your desktop (Downloads folder under Mac OS X). To change this for future file transfer operations, select an option from the Fetch files to dropdown at the bottom of the File Transfer dialog. Note you must have write permissions for the folder you choose. Alternatively, you can ask to be prompted each time.

Troubleshooting file transfer

If file transfer does not work, check the following:

  1. Are you sitting in front of a desktop computer? You cannot transfer files to or from VNC Viewer for iOS, Android, or Chrome.
  2. Are you connected to VNC Server with a Professional or Enterprise subscription? You cannot transfer files to or from VNC Server with a Home subscription.
  3. If you are using a previous version of VNC Viewer or VNC Server, is it at least version 4.4? File transfer is not supported by earlier versions.
  4. Has VNC Server been configured to disable file transfer? If you have access, check global permissions on the VNC Server Options > Users & Permissions page.
  5. Has VNC Server been configured to prevent you transferring files? If you have access, check permissions for the user you are registered as on the VNC Server Options > Users & Permissions page.
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