« Back to FAQ

What is a cloud connection?

A cloud connection is one from a device running VNC Viewer to a remote computer running VNC Server brokered by RealVNC’s online discovery and connectivity service. Cloud connections are extremely secure, convenient and reliable, but please note both endpoints must be connected to the Internet.

If you have a Home or Professional subscription, this is the only connectivity option.

If you have an Enterprise subscription, you have more flexibility. You can establish a cloud connection to a particular computer, a direct connection, or both. Read our guide to cloud versus direct for more information.

To enable cloud connectivity for computers with an Enterprise subscription, either:

You can check whether cloud connectivity is enabled for a particular computer by seeing whether it appears on the Computers page of your RealVNC account.

Note

Cloud connectivity is disabled by default if you upgrade to VNC Connect from VNC 5.x. Follow these instructions to enable it.

×