{"id":3173,"date":"2022-02-07T05:42:57","date_gmt":"2022-02-07T05:42:57","guid":{"rendered":"https:\/\/www.realvnc.com\/?post_type=customer&p=3173"},"modified":"2024-02-20T14:24:28","modified_gmt":"2024-02-20T14:24:28","slug":"case-study-roadchef","status":"publish","type":"customer","link":"https:\/\/www.realvnc.com\/de\/connect\/customers\/case-study-roadchef\/","title":{"rendered":"Roadchef"},"content":{"rendered":"\t\t
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Roadchef - case study<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tReduce Cost\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tDecrease support call repeat rates, call handling time and on-site travel costs\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tImprove Quality\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tProvide engaging, real-time connections that improves employee and customer satisfaction\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\tMitigate Risk\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t

\n\t\t\t\t\t\tAnticipate and prevent system failures and the risk associated with on-site service\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Company<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Headquartered in Birmingham, UK, Roadchef is one of Britain\u2019s leading roadside service providers. With 28 motorway service stations spread throughout the UK, the IT team at Roadchef required a solution to support staff with IT problems, without needing to travel desk-side.<\/p>

Having deployed RealVNC\u00ae remote access software with an Enterprise license, the team can provide instant, remote IT support, eliminating the need to travel, reducing system downtime and significantly reducing costs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Challenge<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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As its 28 service stations and 2,600 staff are dispersed over the length and breadth of the country, the IT team at Roadchef required a solution that would enable them to support all staff irrespective of location. Due to the wide range of helpdesk requests received, the IT team needed the solution to allow them to quickly troubleshoot and fix a PC, without needing to travel desk-side. The solution also needed to be secure, with the ability to restrict access to unauthorized personnel if needed.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Solution<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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With a workforce spread across the UK, the IT team at Roadchef were previously required to travel around the country, sometimes in excess of 5 hours, to troubleshoot and resolve even the simplest of IT problems. Using RealVNC remote access software with an Enterprise license, the three-man team can now take control of any computer and provide assistance, be it an issue with an email client or a problem with a printer, all without leaving their desk.<\/p>

RealVNC software with an Enterprise license was chosen for its full feature set and robust security. IT staff at Roadchef are delighted with the selection of features incorporated into the software, making use of the software deployment tool and file transfer options. In addition, single sign-on authentication proves extremely useful in restricting access for unauthorized personnel.<\/p>

The deployment of RealVNC remote access software with an Enterprise license has made a significant impact on both staff and costs. The IT team is not only happier they no longer need to drive all over the country every week, but are also able to offer an improved service as a result. Furthermore, savings from fuel alone has more than justified the initial cost of the software, with the license paying for itself within 3 months of use.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u201cBefore discovering RealVNC software, I\u2019d have to try and understand a problem from someone describing it or spend time travelling to their desk. Now I can access the computer remotely and see the issue.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Ross Hunt<\/strong>
IT Technical Support Analyst<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Future<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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The IT team is now able to provide remote support<\/a> for staff dispersed across the UK, resulting in substantial time and cost savings.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n \n \n \n <\/i>\n <\/span>\n \n\n Download PDF<\/span>\n <\/span>\n <\/a>\n <\/div>\n \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

“Before discovering RealVNC\u00ae software, I\u2019d have to try and understand a problem from someone describing it or spend time travelling to their desk. Now I can access the computer remotely and see the issue.”<\/p>\n

Ross Hunt, IT Technical Support Analyst<\/p>\n","protected":false},"featured_media":3177,"template":"","customer_category":[55],"class_list":["post-3173","customer","type-customer","status-publish","has-post-thumbnail","hentry","customer_category-retail-and-hospitality"],"yoast_head":"\nRoadchef case study | Retail and Hospitality | Customer success stories | VNC\u00ae Connect<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realvnc.com\/de\/connect\/customers\/case-study-roadchef\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Roadchef case study | Retail and Hospitality | Customer success stories | VNC\u00ae Connect\" \/>\n<meta property=\"og:description\" content=\""Before discovering RealVNC\u00ae software, I\u2019d have to try and understand a problem from someone describing it or spend time travelling to their desk. 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