{"id":104572,"date":"2026-05-25T10:22:54","date_gmt":"2026-05-25T09:22:54","guid":{"rendered":"https:\/\/www.realvnc.com\/connect\/customers\/support-til-mipi\/"},"modified":"2026-06-10T09:40:13","modified_gmt":"2026-06-10T08:40:13","slug":"mipi-support","status":"publish","type":"customer","link":"https:\/\/www.realvnc.com\/da\/connect\/customers\/mipi-support\/","title":{"rendered":"Support til MiPi"},"content":{"rendered":"\t\t
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Hj\u00e6lper tusindvis af indsatspersonale fra en enkelt enhed<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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MiPi Support hj\u00e6lper beredskabsorganisationer med at implementere en popul\u00e6r softwarel\u00f8sning til\nh\u00e5ndtering af beredskaber. Virksomheden blev grundlagt for to \u00e5r siden af den erfarne globale cybersikkerhed\nprofessionelle og frivillige indsatsperson Matt Ireland og st\u00f8tter i \u00f8jeblikket over\n200 brandv\u00e6sener, ambulancetjenester og politikontorer i fem stater.\nTakket v\u00e6re RealVNC VNC Connect-software kan Matt styre hele sin landsd\u00e6kkende\noperation - fra softwareopdateringer til fejlfinding til supportopkald - ved hj\u00e6lp af en enkelt b\u00e6rbar computer eller\nmobil enhed.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Udfordringen<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Nogle beredskabsorganisationer mangler teknisk ekspertise til at implementere en kritisk softwarel\u00f8sning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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IamResponding er et end-to-end beredskabssystem, der giver tidsbesparende alarmerog kritiske data direkte til indsatspersonale. Blandt mange andre funktioner advarerIamResponding n\u00f8dhj\u00e6lpsudbydere om en h\u00e6ndelse via flere redundanteveje, herunder en smartphone-app, sporer, hvem der reagerer, og hvem der rapporterer tilstationen eller direkte til h\u00e6ndelsesstedet. <\/p>

I 2020 k\u00f8bte og integrerede IamResponding en softwaretjeneste kendt som Two-Tone-Detect(TTD). TTD opretter lydfiler af 911-dispatcherens opkald, som derefter kan afspilles viaIamResponding-appen af de relevante f\u00f8rstehj\u00e6lpere, hvilket fremskynder n\u00f8dmeddelelserog operationel bevidsthed. I mods\u00e6tning til det standardiserede skybaserede IamResponding-produkt kr\u00e6ver TTDen computer, der er konfigureret med softwaren, og som er placeret i n\u00e6rheden af alarmcentralen for atfungere. At konfigurere softwaren korrekt og sikre, at computeren er fuldt opdateret ogk\u00f8rer 24\/7, kr\u00e6ver mere teknisk ekspertise, end nogle agenturer har til r\u00e5dighed. <\/p>

Som frivillig brandmand, deltids-EMT, reserve-vicesherif og medicolegal efterforsker er Matt Ireland godt bekendt med IamResponding, TTD og den kritiske rolle,disse teknologier spiller. Han arbejder ogs\u00e5 p\u00e5 fuld tid med informationsteknologi og cybersikkerhedog havde en god forst\u00e5else af den teknologi, der driver IaR og TTD. <\/p>

Kort efter at TTD var rullet ud, bem\u00e6rkede han, at nogle stationer ikke kunne f\u00e5 tjenestentil at k\u00f8re ordentligt eller brugte gamle, up\u00e5lidelige b\u00e6rbare Windows-computere til at k\u00f8reIamResponding-software. Som et f\u00f8rste skridt besluttede han sig for at finde en bedre l\u00f8sning til sinekolleger, der arbejder i Dallas County, Iowas f\u00f8rstehj\u00e6lpsorganisationer. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Jagten p\u00e5 en l\u00f8sning og det, de fandt<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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At finde en robust l\u00f8sning til at hj\u00e6lpe indsatspersonale<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Udover at styre TTD-konfigurationsprocessen for Dallas County ville Matt ogs\u00e5 v\u00e6resikker p\u00e5, at IamRespondings TTD-software k\u00f8rte p\u00e5 en ekstremt p\u00e5lidelig enhed. At skullegenstarte en computer eller vente p\u00e5, at 32 Windows-opdateringer blev behandlet, ville simpelthen ikke v\u00e6re acceptabeltunder en n\u00f8dsituation. <\/p>

Matt besluttede sig hurtigt for at bruge en Raspberry Pi-computer. Raspberry Pis er oprindeligt designet som et undervisningsv\u00e6rkt\u00f8jog er ekstremt sm\u00e5 enheder (kun dobbelt s\u00e5 store som et spil kort). Deresenkle hardwarekonfiguration mangler nogle af de komplekse funktioner i en Windows-enhed, mendet betyder, at der er meget mindre, der kan g\u00e5 galt. Han var i stand til at hoste IamRespondingssoftware p\u00e5 det Linux-baserede operativsystem p\u00e5 Raspberry Pi, og (fordi den var s\u00e5 lille),placere enheden hvor som helst med adgang til str\u00f8m og internetforbindelse. <\/p>

Matt holdt sin enhed kompakt ved at bruge en “hovedl\u00f8s” Raspberry Pi uden sk\u00e6rm, tastatur ellermus. Disse perifere enheder kunne undv\u00e6res takket v\u00e6re RealVNC VNC Connectsoftware, som leveres som standard med alle Raspberry Pi computere. Ved hj\u00e6lp af VNC\u00ae Connect kan Mattopdatere software, udf\u00f8re vedligeholdelse eller overv\u00e5ge enhver enheds status via en andencomputer. <\/p>

Matts l\u00f8sning i Dallas County var en stor succes, og han fik snart flere foresp\u00f8rgsler p\u00e5om hj\u00e6lp fra naboamterne. I l\u00f8bet af et \u00e5r, og udelukkende ved hj\u00e6lp af mund-til-mund-anbefalinger, drevMatt en virksomhed, der supporterede over 100 bureauer i hele landet. Virksomheden, der er kendt som MiPiSupport, er fortsat med at vokse hurtigt og har fordoblet sit kundegrundlag i sit andetdrifts\u00e5r. <\/p>

Denne hurtige v\u00e6kst har kun v\u00e6ret mulig p\u00e5 grund af VNC\u00ae Connect. Med dusinvis af MiPiSupport-enheder i fem stater kan Matt og hans team styre hele systemetfra en enkelt enhed, uanset hvor de er. <\/p>

En ny IaR-dashboardfunktion kaldet “Kiosk” skabte for nylig endnu st\u00f8rre eftersp\u00f8rgsel efter MiPiSupport. Kiosk er designet til at blive vist p\u00e5 sk\u00e6rme inde i en beredskabsstation og giverdetaljerede oplysninger om en h\u00e6ndelse, dens placering, og hvem der reagerer. For at st\u00f8tte Kiosk harMiPi Support skabt en anden Raspberry Pi enhed, som passer p\u00e5 bagsiden af enhver sk\u00e6rm,der viser aktuelle oplysninger til f\u00f8rstehj\u00e6lpere 24\/7. Ligesom med TTD-l\u00f8sningerne bruger MiPi Support VNC\u00ae Connect til at styre alle enheder, der k\u00f8rer IamRespondingsKiosk-software. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Lidt om implementering og l\u00f8sning<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Hvordan VNC Connect er den perfekte l\u00f8sning for MiPi Supports forretning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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RealVNC har v\u00e6ret officiel partner for Raspberry Pi siden 2016, og alle Raspberry Pi, der er produceret siden da, har VNC Connect forudinstalleret som standard.<\/p>

Selv om de m\u00e5ske mangler den brede vifte af standardfunktioner, som Windows-computere har,er Raspberry Pis ekstremt str\u00f8mlinede og har meget lave driftsomkostninger. De udgjorde enperfekt l\u00f8sning for MiPi Support, som \u00f8nskede en lille og billig enhed til kun at g\u00f8re \u00e9nting, og g\u00f8re det ekstremt p\u00e5lideligt. <\/p>

RealVNC-software er en integreret del af alle faser i en MiPi Support-enheds livscyklus. Underprocessen med at g\u00f8re en Raspberry Pi til en MiPi Support-enhed aktiveres VNC Connect. S\u00e5snart modtageren forbinder enheden til internettet, kan MiPi Support afslutteklarg\u00f8ringsprocessen og derefter begynde at overv\u00e5ge den for problemer, implementere opdateringer ogsvare p\u00e5 supportanmodninger. <\/p>

Som en virksomhed, der er grundlagt af en cybersikkerhedsekspert, v\u00e6rds\u00e6tter MiPi Support ogs\u00e5 RealVNCfor virksomhedens ry for f\u00f8rsteklasses sikkerhed. At v\u00e6re sikker p\u00e5, at fjernadgangen ikke bliver kompromitteret, erafg\u00f8rende, da hver enhed, som MiPi Support s\u00e6lger, er integreret i en lokal myndigheds teknologi\u00f8kosystem. <\/p>

At sikre, at nedetid for MiPi Support-enheder holdes p\u00e5 et absolut minimum, er ogs\u00e5 en h\u00f8j prioritet for MiPi Support. Ved hj\u00e6lp af VNC Connect kan Matt og hans team besvare supportopkald frahvor som helst i landet p\u00e5 en b\u00e6rbar computer eller endda en mobil enhed. Ligesom de indsatspersonale, dearbejder sammen med, kan MiPi Support v\u00e6re p\u00e5 vagt n\u00e5r som helst, dag eller nat. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"RealVNC g\u00f8r det virkelig nemt for mig, fra stort set hvor som helst, at bruge min telefon eller tablet til at unders\u00f8ge og l\u00f8se et problem, hvis der skulle opst\u00e5 noget.\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Resultater og fremtidige ambitioner<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Brug af RealVNC-teknologi til at skalere ubesv\u00e6ret<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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P\u00e5 bare to \u00e5r er MiPi Support vokset fra en lokal engangsl\u00f8sning til en landsd\u00e6kkendevirksomhed, der st\u00f8tter over 200 bureauer i fem stater.<\/p>

Takket v\u00e6re VNC Connect kan MiPi Support forts\u00e6tte med at skalere i lang tid fremover. Efter at MiPi Supporter vokset til 200 bureauer udelukkende gennem mund-til-mund-reklame, og med tusindvis afbureauer, der bruger IamRespondings software, som endnu ikke er n\u00e5et, er MiPi Supports potentiale for v\u00e6kstenormt <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"MiPi\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\"Jeg kiggede p\u00e5 flere andre udbydere af fjernadgang, f\u00f8r jeg valgte RealVNC. Det er allerede integreret i Raspberry Pi's operativsystem, hvilket g\u00f8r MiPi Support-enheden enklere og mere robust. Det gav ogs\u00e5 mening ud fra et sikkerhedsperspektiv, da VNC Connect har et st\u00e6rkt ry inden for cybersikkerhed.\"<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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“RealVNC\u00ae g\u00f8r det virkelig nemt for mig, fra stort set hvor som helst, at bruge min telefon eller tablet til at unders\u00f8ge og l\u00f8se et problem, hvis der skulle opst\u00e5 noget.”<\/p>\n

Matt Ireland, Grundl\u00e6gger<\/p>\n","protected":false},"featured_media":104576,"template":"","customer_category":[49,56],"class_list":["post-104572","customer","type-customer","status-publish","has-post-thumbnail","hentry","customer_category-emergency-services","customer_category-technology-and-research"],"acf":[],"yoast_head":"\nMiPi Support | Emergency Services | Kundernes succeshistorier | VNC\u00ae Connect<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realvnc.com\/da\/connect\/customers\/mipi-support\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support til MiPi\" \/>\n<meta property=\"og:description\" content=\""RealVNC\u00ae g\u00f8r det virkelig nemt for mig, fra stort set hvor som helst, at bruge min telefon eller tablet til at unders\u00f8ge og l\u00f8se et problem, hvis der skulle opst\u00e5 noget." Matt Ireland, Grundl\u00e6gger\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.realvnc.com\/da\/connect\/customers\/mipi-support\/\" \/>\n<meta property=\"og:site_name\" content=\"RealVNC\u00ae\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/realvnc\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-10T08:40:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.realvnc.com\/wp-content\/uploads\/2023\/06\/emergency-response-team-2-min.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1600\" \/>\n\t<meta property=\"og:image:height\" content=\"1067\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@realvnc\" \/>\n<meta name=\"twitter:label1\" content=\"Estimeret l\u00e6setid\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutter\" \/>\n<script type=\"application\/ld+json\" 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