{"id":102962,"date":"2026-05-25T10:18:44","date_gmt":"2026-05-25T09:18:44","guid":{"rendered":"https:\/\/www.realvnc.com\/connect\/customers\/biotronik-oeger-effektiviteten-og-kundesupporten-med-realvnc-connect\/"},"modified":"2026-06-10T09:38:56","modified_gmt":"2026-06-10T08:38:56","slug":"case-study-biotronik","status":"publish","type":"customer","link":"https:\/\/www.realvnc.com\/da\/connect\/customers\/case-study-biotronik\/","title":{"rendered":"BIOTRONIK \u00f8ger effektiviteten og kundesupporten med RealVNC Connect"},"content":{"rendered":"\t\t
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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"BIOTRONIK\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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BIOTRONIK er en f\u00f8rende global virksomhed inden for medicinsk teknologi med produkter og tjenester, der redder og forbedrer livet for millioner af mennesker, der lider af hjerte- og blodkarsygdomme samt kroniske smerter. Disse produkter omfatter pacemakere, stents, implanterbare defibrillatorer og fjernoverv\u00e5gningstjenester. BIOTRONIK blev grundlagt i 1963 og har hovedkvarter i Berlin, Tyskland, og har en historie med innovation og hj\u00e6lper i dag patienter i over 100 lande. <\/p><\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Sammenfatning<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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F\u00f8r integrationen af RealVNC Connect var BIOTRONIK prim\u00e6rt afh\u00e6ngig af telefonsupport for at hj\u00e6lpe sine Customers. BIOTRONIK kan nu yde fjernsupport og Instant Support. Denne forbedring styrker ikke kun deres fremragende ry for p\u00e5lidelige produkter, men \u00f8ger ogs\u00e5 den operationelle effektivitet betydeligt. <\/p>

BIOTRONIKs LiveSupport-produkt, som er baseret p\u00e5 RealVNC Connect, har virkelig forandret den m\u00e5de, BIOTRONIK h\u00e5ndterer kundesupport p\u00e5, s\u00e5 de kan reagere mere effektivt. Ved at udnytte teknologi til fjernadgang kan BIOTRONIK l\u00f8se problemer hurtigt, str\u00f8mline processer og fastholde deres fokus p\u00e5 kvalitet. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Problemet<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Jan Iden er medicinsk ingeni\u00f8r hos BIOTRONIK og arbejder med produkter til hjerterytmestyring, herunder pacemakere til styring af hjertets rytme. Da der er tale om meget tekniske produkter, kr\u00e6ver det specialiseret ekspertise at yde eftersalgssupport og service. Det samme g\u00e6lder for uddannelse og tr\u00e6ning af klinikere, der er involveret i at implantere disse enheder. <\/p>

Mange af de medicinske procedurer og opf\u00f8lgninger kr\u00e6ver support til klinikere p\u00e5 stedet eller over telefonen.<\/span><\/p>

Jans team var begr\u00e6nset af ikke at v\u00e6re p\u00e5 stedet, is\u00e6r i kritiske og uplanlagte situationer. At f\u00e5 logfiler fra de underst\u00f8ttede enheder var en tidsm\u00e6ssig udfordring. Mens BIOTRONIK g\u00f8r deres bedste for at forklare processen med at f\u00e5 disse filer til deres Customers, er der tilf\u00e6lde, hvor teamet ender med ufuldst\u00e6ndige filer eller oplysninger. <\/span><\/p>

\"Amvia<\/p>

I nogle tilf\u00e6lde ender det med, at teamet bare rejser ud til kunden, og da nogle af enhederne faktisk er implanteret i patienternes kroppe, skal patienten ogs\u00e5 v\u00e6re til stede, hvilket udg\u00f8r endnu en planl\u00e6gningsm\u00e6ssig udfordring. Nogle gange ville en enkelt session p\u00e5 fem minutter med patienten kr\u00e6ve en times k\u00f8rsel, og hele processen skulle gentages, hvis det blev anset for n\u00f8dvendigt med en ekstra session. BIOTRONIKs Customers er klinikere, der dagligt implanterer tusindvis af disse livreddende enheder i patienter. Virksomheden st\u00f8tter ogs\u00e5 sine kunder i implantatrummet og hj\u00e6lper dem gennem processen \u2013 en proces, som positive kliniske resultater afh\u00e6nger af. <\/p>

Af disse forskellige \u00e5rsager havde BIOTRONIK brug for en l\u00f8sning, der gjorde det muligt for virksomheden at f\u00e5 adgang til og yde fjernsupport p\u00e5 enheder til tiden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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L\u00f8sningen<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Den st\u00f8rste prioritet for Jans team er viden om hver enkelt kundes specifikke anvendelse og scenarie.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\u201cVi er n\u00f8dt til at vide, hvad der foreg\u00e5r. Og for at f\u00e5 [den] viden er vi n\u00f8dt til at se [hvad der sker], og til det er vi n\u00f8dt til at have en god [fjern]forbindelse til Customers for at f\u00e5 t\u00e6ttere kontakt og ikke bare blive i Berlin og ikke ane, hvad der foreg\u00e5r udenfor.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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- Jan Iden, medicinsk ingeni\u00f8r, BIOTRONIK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Med deres m\u00e5l for \u00f8je indgik BIOTRONIK et samarbejde med RealVNC for at skabe en integreret, brugertilpasset l\u00f8sning til deres nyeste programmeringsenhed, Renamic Neo. Denne innovative enhed giver klinikker mulighed for effektivt at implantere, programmere og f\u00f8lge op p\u00e5 tusindvis af pacemakere og ICD’er. <\/p>

Ved at samarbejde med RealVNC tilbyder BIOTRONIK nu direkte support til deres Customers i opf\u00f8lgnings- og implantatrum: fjernsupporttjenesten LiveSupport. Denne unikke mulighed adskiller BIOTRONIK fra mange konkurrenter, da kun f\u00e5 virksomheder tilbyder s\u00e5 omfattende fjernadgang i en programmeringsenhed. <\/p>

Enheden tjener sit form\u00e5l p\u00e5 beundringsv\u00e6rdig vis, men der var ogs\u00e5 et andet afg\u00f8rende krav: sikkerhed. I betragtning af BIOTRONIKs tilstedev\u00e6relse i sundhedssektoren er sikkerhed og p\u00e5lidelighed altafg\u00f8rende. Heldigvis skiller RealVNC’s software sig ud som den mest sikre l\u00f8sning til fjernadgang, der findes. Det giver BIOTRONIK mulighed for at koncentrere sig om at st\u00f8tte klinikere og patienter i tillid til, at adgangen forbliver eksklusiv for deres supportpersonale. <\/p>

Ved at udnytte RealVNC’s robuste sikkerhedsfunktioner sikrer BIOTRONIK problemfri drift, samtidig med at f\u00f8lsomme data fra sundhedssektoren beskyttes. Integrationen af RealVNC i deres supportsystem \u00f8gede i h\u00f8j grad supportteamets effektivitet, eliminerede kostbar rejsetid, forbedrede deres overordnede kundeservice og sikrede i sidste ende bedre patientpleje. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\"L\u00e6ge_og_Patient\"\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t
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\u201cVi kan bruge RealVNC til at f\u00e5 en direkte forbindelse til programmeringsenheden og endda overtage styringen af enheden for at \u2026 f\u00e5 et direkte kig uden nogen fortolkninger. Det er meget nemt at etablere og en stor hj\u00e6lp, n\u00e5r vi skal st\u00f8tte vores Customers der, og selvf\u00f8lgelig ogs\u00e5 \u00f8ge patientsikkerheden.\u201d<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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- Jan Iden, medicinsk ingeni\u00f8r, BIOTRONIK<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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Fremtiden<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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I en fremtid, hvor LiveSupport-implementeringer bliver standard, kunne fjernl\u00f8sningen omfatte funktioner som en version med kamera til LiveSupport-procedurer.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t

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Se interviewet med BIOTRONIK<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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“Vi kan bruge RealVNC til at f\u00e5 en direkte forbindelse til programmeringsenheden og endda overtage styringen af enheden for at \u2026 f\u00e5 et direkte kig uden nogen fortolkninger. Det er meget nemt at etablere og en stor hj\u00e6lp, n\u00e5r vi skal st\u00f8tte vores Customers der, og selvf\u00f8lgelig ogs\u00e5 \u00f8ge patientsikkerheden.”<\/p>\n

\u2013 Jan Iden, Medical Engineer<\/p>\n","protected":false},"featured_media":102963,"template":"","customer_category":[52],"class_list":["post-102962","customer","type-customer","status-publish","has-post-thumbnail","hentry","customer_category-healthcare"],"acf":[],"yoast_head":"\nRealVNC & BIOTRONIK Case Study | RealVNC<\/title>\n<meta name=\"description\" content=\"Se, hvordan Biotronik transformerede fjernsupport med deres LiveSupport-produkt, drevet af RealVNC Connect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.realvnc.com\/da\/connect\/customers\/case-study-biotronik\/\" \/>\n<meta property=\"og:locale\" content=\"da_DK\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"BIOTRONIK \u00f8ger effektiviteten og kundesupporten med RealVNC Connect\" \/>\n<meta property=\"og:description\" content=\"Se, hvordan 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